# Level AI vs Parloa: who uses which

On usedby, 19 companies use Level AI and 36 use Parloa. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 48 of 55 public lines checked.

## Side by side

|  | [Level AI](https://www.usedby.ai/tools/level-ai.md) | [Parloa](https://www.usedby.ai/tools/parloa.md) |
|---|---|---|
| Public customers | 19 | 36 |
| Confirmed | 14 | 24 |
| Observed | 5 | 12 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Fintech & Payments (2), E-commerce & D2C (1), HR & Recruiting (1) | Insurance & InsurTech (7), IT Services & System Integration (4), Accounting & Audit (2) |
| Category | Customer Service Automation | Customer Service Automation |
| Security | ISO 27001, SOC 2 Type II, HITRUST ([thelevel.ai](https://thelevel.ai/security), checked 2026-10-08) | ISO 27001, SOC 2 Type II, PCI DSS, HIPAA ([parloa.com](https://www.parloa.com/platform/enterprise-security-governance/), checked 2026-10-05) |
| Data processing terms | A data processing agreement is available. ([thelevel.ai](https://thelevel.ai/legal/dpa), checked 2026-10-08) | A data processing agreement is available. ([trust.parloa.com](https://trust.parloa.com/), checked 2026-10-05) |
| Integrations | Okta, Zoom, Slack, Intercom, Five9, Twilio, Amazon Connect, Talkdesk, Genesys, Zendesk, Salesforce, Snowflake ([thelevel.ai](https://thelevel.ai/integrations), checked 2026-10-08) | Zendesk, Salesforce, Microsoft Dynamics 365, ServiceNow ([parloa.com](https://www.parloa.com/platform/integrations/), checked 2026-10-05) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Level AI: [Globalfaces](https://www.usedby.ai/case-studies/globalfaces-level-ai.md): **75%**: “Globalfaces now enjoys a 75% conversion rate on verification calls” (captured by usedby 2026-10-08)
- Level AI: [ezCater](https://www.usedby.ai/case-studies/ezcater-level-ai.md): **13%**: “13% decrease in its overall call handling time” (captured by usedby 2026-10-08)
- Parloa: [MAINGAU](https://www.usedby.ai/case-studies/maingau-parloa.md): **20%**: “MAINGAU achieved its goal of an additional 20% automation rate within a short period of time” (published 2026-05-13)
- Parloa: [HSE](https://www.usedby.ai/case-studies/hse-parloa.md): **3 million**: “AI-driven execution of up to 3 million calls per year” (published 2025-07-24)

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Source: https://www.usedby.ai/compare/level-ai-vs-parloa · How we check: https://www.usedby.ai/methodology