# Level AI vs Pylon: who uses which

On usedby, 19 companies use Level AI and 35 use Pylon. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 54 of 54 public lines checked.

## Side by side

|  | [Level AI](https://www.usedby.ai/tools/level-ai.md) | [Pylon](https://www.usedby.ai/tools/pylon.md) |
|---|---|---|
| Public customers | 19 | 35 |
| Confirmed | 14 | 25 |
| Observed | 5 | 10 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Fintech & Payments (2), E-commerce & D2C (1), HR & Recruiting (1) | DevTools & Infrastructure (7), Artificial Intelligence (6), Marketing Tech (3) |
| Category | Customer Service Automation | Customer Service Automation |
| Security | ISO 27001, SOC 2 Type II, HITRUST ([thelevel.ai](https://thelevel.ai/security), checked 2026-10-08) | — |
| Data processing terms | A data processing agreement is available. ([thelevel.ai](https://thelevel.ai/legal/dpa), checked 2026-10-08) | A data processing agreement is available. ([usepylon.com](https://www.usepylon.com/security), checked 2026-10-08) |
| Integrations | Okta, Zoom, Slack, Intercom, Five9, Twilio, Amazon Connect, Talkdesk, Genesys, Zendesk, Salesforce, Snowflake ([thelevel.ai](https://thelevel.ai/integrations), checked 2026-10-08) | Slack, Microsoft Teams, Telegram, Granola, Outlook Calendar, Google Meet, Incident.io, Redshift, Shortcut, PagerDuty ([usepylon.com](https://www.usepylon.com/integrations/slack), checked 2026-10-08) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Level AI: [Globalfaces](https://www.usedby.ai/case-studies/globalfaces-level-ai.md): **75%**: “Globalfaces now enjoys a 75% conversion rate on verification calls” (captured by usedby 2026-10-08)
- Level AI: [ezCater](https://www.usedby.ai/case-studies/ezcater-level-ai.md): **13%**: “13% decrease in its overall call handling time” (captured by usedby 2026-10-08)
- Pylon: [Ada](https://www.usedby.ai/case-studies/ada-pylon.md): **2 weeks**: “Ada completed their migration in 2 weeks with zero disruption” (captured by usedby 2026-10-08)
- Pylon: [Coalesce](https://www.usedby.ai/case-studies/coalesce-pylon.md): **50 minutes to under 3.5 minutes**: “First response times have improved from 50 minutes to under 3.5 minutes for support issues” (captured by usedby 2026-10-08)

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Source: https://www.usedby.ai/compare/level-ai-vs-pylon · How we check: https://www.usedby.ai/methodology