# Level AI vs Zendesk AI: who uses which

On usedby, 19 companies use Level AI and 27 use Zendesk AI. 1 company uses both, including OpenTable. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 42 of 46 public lines checked.

## Side by side

|  | [Level AI](https://www.usedby.ai/tools/level-ai.md) | [Zendesk AI](https://www.usedby.ai/tools/zendesk-ai.md) |
|---|---|---|
| Public customers | 19 | 27 |
| Confirmed | 14 | 14 |
| Observed | 5 | 12 |
| Signals (job posts) | 0 | 1 |
| Top industries of customers | Fintech & Payments (2), E-commerce & D2C (1), HR & Recruiting (1) | DevTools & Infrastructure (4), Travel & Hospitality (3), E-commerce & D2C (2) |
| Category | Customer Service Automation | Customer Service Automation |
| Security | ISO 27001, SOC 2 Type II, HITRUST ([thelevel.ai](https://thelevel.ai/security), checked 2026-10-08) | — |
| Data processing terms | A data processing agreement is available. ([thelevel.ai](https://thelevel.ai/legal/dpa), checked 2026-10-08) | A data processing agreement is available. ([zendesk.com](https://www.zendesk.com/trust-center/), checked 2026-10-07) |
| Integrations | Okta, Zoom, Slack, Intercom, Five9, Twilio, Amazon Connect, Talkdesk, Genesys, Zendesk, Salesforce, Snowflake ([thelevel.ai](https://thelevel.ai/integrations), checked 2026-10-08) | Shopify, Microsoft Teams, Pipedrive, Klaviyo, GIPHY ([zendesk.com](https://www.zendesk.com/marketplace/), checked 2026-10-07) |
| Free trial | — | Free trial or free plan available. ([zendesk.com](https://www.zendesk.com/pricing/), checked 2026-10-07) |

## Companies named on both

Confirmed or observed on each side.

| Company |
|---|
| [OpenTable](https://www.usedby.ai/companies/opentable.md) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Level AI: [Globalfaces](https://www.usedby.ai/case-studies/globalfaces-level-ai.md): **75%**: “Globalfaces now enjoys a 75% conversion rate on verification calls” (captured by usedby 2026-10-08)
- Level AI: [ezCater](https://www.usedby.ai/case-studies/ezcater-level-ai.md): **13%**: “13% decrease in its overall call handling time” (captured by usedby 2026-10-08)
- Zendesk AI: [IRC-CEO](https://www.usedby.ai/case-studies/irc-ceo-zendesk-ai.md): **56 percent**: “a reduction by more than 56 percent” (published 2026-03-09)
- Zendesk AI: [Babbel](https://www.usedby.ai/case-studies/babbel-zendesk-ai.md): **50 percent**: “more than 50 percent of Babbel’s tickets are automated through AI agents” (published 2026-02-11)

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Source: https://www.usedby.ai/compare/level-ai-vs-zendesk-ai · How we check: https://www.usedby.ai/methodology