# Lorikeet vs Pylon: who uses which

On usedby, 19 companies use Lorikeet and 35 use Pylon. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 54 of 54 public lines checked.

## Side by side

|  | [Lorikeet](https://www.usedby.ai/tools/lorikeet.md) | [Pylon](https://www.usedby.ai/tools/pylon.md) |
|---|---|---|
| Public customers | 19 | 35 |
| Confirmed | 16 | 25 |
| Observed | 3 | 10 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Fintech & Payments (1), HealthTech & Digital Health (1), Manufacturing (1) | DevTools & Infrastructure (7), Artificial Intelligence (6), Marketing Tech (3) |
| Category | Customer Service Automation | Customer Service Automation |
| Security | SOC 2 Type II, ISO 27001, HIPAA ([lorikeetcx.ai](https://www.lorikeetcx.ai/product/trust), checked 2026-10-08) | — |
| Data residency | US, Australia, EU ([lorikeetcx.ai](https://www.lorikeetcx.ai/product/trust), checked 2026-10-08) | — |
| Free trial | Free trial or free plan available. ([lorikeetcx.ai](https://www.lorikeetcx.ai/pricing), checked 2026-10-08) | — |
| Integrations | Zendesk, Intercom, Salesforce, HubSpot, Front, Help Scout, Kustomer, Slack, Genesys Cloud ([lorikeetcx.ai](https://www.lorikeetcx.ai/integrations), checked 2026-10-08) | Slack, Microsoft Teams, Telegram, Granola, Outlook Calendar, Google Meet, Incident.io, Redshift, Shortcut, PagerDuty ([usepylon.com](https://www.usepylon.com/integrations/slack), checked 2026-10-08) |
| Data processing terms | — | A data processing agreement is available. ([usepylon.com](https://www.usepylon.com/security), checked 2026-10-08) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Lorikeet: [EasyKind](https://www.usedby.ai/case-studies/easykind-lorikeet.md): **92%**: “Email response times dropped 92% from 24 hours to roughly two.” (captured by usedby 2026-10-08)
- Lorikeet: [Wonderschool](https://www.usedby.ai/case-studies/wonderschool-lorikeet.md): **100%**: “the answer rate moved from 10% to 100%, with Lorikeet picking up every parent call” (captured by usedby 2026-10-08)
- Pylon: [Ada](https://www.usedby.ai/case-studies/ada-pylon.md): **2 weeks**: “Ada completed their migration in 2 weeks with zero disruption” (captured by usedby 2026-10-08)
- Pylon: [Coalesce](https://www.usedby.ai/case-studies/coalesce-pylon.md): **50 minutes to under 3.5 minutes**: “First response times have improved from 50 minutes to under 3.5 minutes for support issues” (captured by usedby 2026-10-08)

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Source: https://www.usedby.ai/compare/lorikeet-vs-pylon · How we check: https://www.usedby.ai/methodology