# Lorikeet vs Zendesk AI: who uses which

On usedby, 19 companies use Lorikeet and 27 use Zendesk AI. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 42 of 46 public lines checked.

## Side by side

|  | [Lorikeet](https://www.usedby.ai/tools/lorikeet.md) | [Zendesk AI](https://www.usedby.ai/tools/zendesk-ai.md) |
|---|---|---|
| Public customers | 19 | 27 |
| Confirmed | 16 | 14 |
| Observed | 3 | 12 |
| Signals (job posts) | 0 | 1 |
| Top industries of customers | Fintech & Payments (1), HealthTech & Digital Health (1), Manufacturing (1) | DevTools & Infrastructure (4), Travel & Hospitality (3), E-commerce & D2C (2) |
| Category | Customer Service Automation | Customer Service Automation |
| Security | SOC 2 Type II, ISO 27001, HIPAA ([lorikeetcx.ai](https://www.lorikeetcx.ai/product/trust), checked 2026-10-08) | — |
| Data residency | US, Australia, EU ([lorikeetcx.ai](https://www.lorikeetcx.ai/product/trust), checked 2026-10-08) | — |
| Free trial | Free trial or free plan available. ([lorikeetcx.ai](https://www.lorikeetcx.ai/pricing), checked 2026-10-08) | Free trial or free plan available. ([zendesk.com](https://www.zendesk.com/pricing/), checked 2026-10-07) |
| Integrations | Zendesk, Intercom, Salesforce, HubSpot, Front, Help Scout, Kustomer, Slack, Genesys Cloud ([lorikeetcx.ai](https://www.lorikeetcx.ai/integrations), checked 2026-10-08) | Shopify, Microsoft Teams, Pipedrive, Klaviyo, GIPHY ([zendesk.com](https://www.zendesk.com/marketplace/), checked 2026-10-07) |
| Data processing terms | — | A data processing agreement is available. ([zendesk.com](https://www.zendesk.com/trust-center/), checked 2026-10-07) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Lorikeet: [EasyKind](https://www.usedby.ai/case-studies/easykind-lorikeet.md): **92%**: “Email response times dropped 92% from 24 hours to roughly two.” (captured by usedby 2026-10-08)
- Lorikeet: [Wonderschool](https://www.usedby.ai/case-studies/wonderschool-lorikeet.md): **100%**: “the answer rate moved from 10% to 100%, with Lorikeet picking up every parent call” (captured by usedby 2026-10-08)
- Zendesk AI: [IRC-CEO](https://www.usedby.ai/case-studies/irc-ceo-zendesk-ai.md): **56 percent**: “a reduction by more than 56 percent” (published 2026-03-09)
- Zendesk AI: [Babbel](https://www.usedby.ai/case-studies/babbel-zendesk-ai.md): **50 percent**: “more than 50 percent of Babbel’s tickets are automated through AI agents” (published 2026-02-11)

---
Source: https://www.usedby.ai/compare/lorikeet-vs-zendesk-ai · How we check: https://www.usedby.ai/methodology