# Maven vs Zendesk AI: who uses which

On usedby, 23 companies use Maven and 27 use Zendesk AI. No company is listed with both yet. 1 more company appears on both with a job post (the weakest proof) on one side, counted apart. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-05: 46 of 50 public lines checked.

## Side by side

|  | [Maven](https://www.usedby.ai/tools/maven.md) | [Zendesk AI](https://www.usedby.ai/tools/zendesk-ai.md) |
|---|---|---|
| Public customers | 23 | 27 |
| Confirmed | 14 | 14 |
| Observed | 9 | 12 |
| Signals (job posts) | 0 | 1 |
| Top industries of customers | Marketplace (2), DevTools & Infrastructure (1), Fintech & Payments (1) | DevTools & Infrastructure (4), Travel & Hospitality (3), E-commerce & D2C (2) |
| Category | Customer Service Automation | Customer Service Automation |
| Your data | Not used to train models by default. ([mavenagi.com](https://www.mavenagi.com/features/trust-compliance), checked 2026-10-07) | — |
| Data processing terms | A data processing agreement is available. ([mavenagi.com](https://www.mavenagi.com/legal-privacy), checked 2026-10-07) | A data processing agreement is available. ([zendesk.com](https://www.zendesk.com/trust-center/), checked 2026-10-07) |
| Integrations | Zendesk, Confluence, Notion, Google Drive ([mavenagi.com](https://www.mavenagi.com/apps/zendesk), checked 2026-10-07) | Shopify, Microsoft Teams, Pipedrive, Klaviyo, GIPHY ([zendesk.com](https://www.zendesk.com/marketplace/), checked 2026-10-07) |
| Free trial | — | Free trial or free plan available. ([zendesk.com](https://www.zendesk.com/pricing/), checked 2026-10-07) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Maven: [Mastermind](https://www.usedby.ai/case-studies/mastermind-maven.md): **75%**: “75% reduction in response time with 60% more contacts” (published 2025-07-28)
- Maven: [Clio](https://www.usedby.ai/case-studies/clio-maven.md): **4x**: “4x faster live support for technical questions due to lower ticket volume” (published 2026-02-24)
- Zendesk AI: [IRC-CEO](https://www.usedby.ai/case-studies/irc-ceo-zendesk-ai.md): **56 percent**: “a reduction by more than 56 percent” (published 2026-03-09)
- Zendesk AI: [Babbel](https://www.usedby.ai/case-studies/babbel-zendesk-ai.md): **50 percent**: “more than 50 percent of Babbel’s tickets are automated through AI agents” (published 2026-02-11)

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Source: https://www.usedby.ai/compare/maven-vs-zendesk-ai · How we check: https://www.usedby.ai/methodology