# Mindset vs Tidio: who uses which

On usedby, 14 companies use Mindset and 46 use Tidio. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-04: 58 of 60 public lines checked.

## Side by side

|  | [Mindset](https://www.usedby.ai/tools/mindset.md) | [Tidio](https://www.usedby.ai/tools/tidio.md) |
|---|---|---|
| Public customers | 14 | 46 |
| Confirmed | 10 | 38 |
| Observed | 4 | 8 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | EdTech & E-learning (3), HealthTech & Digital Health (1), HR & Recruiting (1) | Fashion & Apparel (3), Beauty & Cosmetics (2), Advertising & AdTech (1) |
| Category | Chatbots & Live Chat | Chatbots & Live Chat |
| Data processing terms | A data processing agreement is available. ([mindset.ai](https://www.mindset.ai/legal/corporate-data-processing-agreement), checked 2026-10-07) | — |
| Free trial | — | Free trial or free plan available. ([tidio.com](https://www.tidio.com/pricing/), checked 2026-10-04) |
| Integrations | — | Salesforce, Zendesk, Shopify, Instagram, Messenger (Meta), WhatsApp, WordPress, Zapier, Tidio OpenAPI, ActiveCampaign, Asana, Adobe Commerce (Magento) ([tidio.com](https://www.tidio.com/integrations/), checked 2026-10-04) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Mindset: [HACT](https://www.usedby.ai/case-studies/hact-mindset.md): **£800k+**: “£800k+ recurring revenue” (captured by usedby 2026-10-04)
- Mindset: [5app](https://www.usedby.ai/case-studies/5app-mindset.md): **9-month**: “Went from a 9-month timeline to weeks with the Mindset stack” (captured by usedby 2026-10-04)
- Tidio: [Secureframe](https://www.usedby.ai/case-studies/secureframe-tidio.md): **59%**: “59% resolution rate – percentage of conversations where Lyro provided an answer and the visitor either left or hasn’t asked for live agent assistance” (published 2026-03-24)
- Tidio: [MattressNextDay](https://www.usedby.ai/case-studies/mattressnextday-tidio.md): **400+ hours**: “400+ hours 400+ Hours Saved Monthly: Significant time savings allowing agents to focus on complex cases and high-value interactions” (published 2026-03-23)

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Source: https://www.usedby.ai/compare/mindset-vs-tidio · How we check: https://www.usedby.ai/methodology