# Moveworks vs Resolve: who uses which

On usedby, 48 companies use Moveworks and 23 use Resolve. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-05: 68 of 71 public lines checked.

## Side by side

|  | [Moveworks](https://www.usedby.ai/tools/moveworks.md) | [Resolve](https://www.usedby.ai/tools/resolve.md) |
|---|---|---|
| Public customers | 48 | 23 |
| Confirmed | 29 | 7 |
| Observed | 19 | 16 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | DevTools & Infrastructure (4), Energy, Utilities & Cleantech (3), Manufacturing (3) | Data & Analytics (3), Cybersecurity (2), Logistics & Supply Chain (2) |
| Category | Internal IT Support | Internal IT Support |
| Security | SOC 2 Type II, CSA STAR ([moveworks.com](https://www.moveworks.com/us/en/platform/security), checked 2026-10-06) | — |
| Data residency | US Commercial, EU Commercial, US GovCloud, Canada, Australia, UK, Japan ([moveworks.com](https://www.moveworks.com/us/en/platform/security), checked 2026-10-06) | — |
| Your data | Not used to train models by default. ([moveworks.com](https://www.moveworks.com/us/en/platform/security), checked 2026-10-06) | — |
| Integrations | Salesforce, SAP Ariba, SAP Concur, SAP SuccessFactors, SAP Work Zone, SearchUnify, ServiceNow, SharePoint, Simpplr, Slack ([moveworks.com](https://www.moveworks.com/us/en/platform/integrations), checked 2026-10-06) | Google Cloud, Grafana, Kubernetes, Datadog, Github, Splunk, Prometheus, Slack, Amazon Web Services, Notion, Elastic, Dynatrace ([resolve.ai](https://resolve.ai/integrations), checked 2026-10-07) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Moveworks: [West Monroe](https://www.usedby.ai/case-studies/west-monroe-moveworks.md): **$1.4M**: “By deploying AI-powered support in under 90 days, West Monroe resolved 8,000 tickets, accelerated 4,000 more, and saved $1.4M in MSP costs.” (captured by usedby 2026-10-05)
- Moveworks: [ManTech](https://www.usedby.ai/case-studies/mantech-moveworks.md): **50%**: “50% reduction in IT Tier 1 full-time equivalents (FTEs) to date” (captured by usedby 2026-10-05)
- Resolve: [Blueground](https://www.usedby.ai/case-studies/blueground-resolve.md): **4x**: “4x faster root cause with evidence” (published 2025-01-10)
- Resolve: [Salesforce](https://www.usedby.ai/case-studies/salesforce-resolve.md): **~60%**: “~60% reduction in mean time to resolve (MTTR)” (published 2026-04-16)

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Source: https://www.usedby.ai/compare/moveworks-vs-resolve · How we check: https://www.usedby.ai/methodology