# Moveworks vs Serval: who uses which

On usedby, 70 companies use Moveworks and 26 use Serval. 3 companies use both, including GitHub, Fox and Mercari. Counts include every proof level, job-post signals included; each company keeps its proof level on each side. Latest check 2026-10-14: 96 of 96 public lines checked.

## Side by side

|  | [Moveworks](https://www.usedby.ai/tools/moveworks.md) | [Serval](https://www.usedby.ai/tools/serval.md) |
|---|---|---|
| Public customers | 70 | 26 |
| Confirmed | 28 | 7 |
| Observed | 42 | 19 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers (every proof level) | Consumer Goods (4), DevTools & Infrastructure (4), Investment & VC (4) | DevTools & Infrastructure (6), Artificial Intelligence (3), Fintech & Payments (2) |
| Category | IT service & employee support | IT service & employee support |
| Security | SOC 2 Type II, CSA STAR ([moveworks.com](https://www.moveworks.com/us/en/platform/security), checked 2026-10-06) | SOC 2 Type II, ISO 27001, ISO 42001, HIPAA ([trust.serval.com](https://trust.serval.com/), checked 2026-10-07) |
| Data residency | US Commercial, EU Commercial, US GovCloud, Canada, Australia, UK, Japan ([moveworks.com](https://www.moveworks.com/us/en/platform/security), checked 2026-10-06) | — |
| Your data | Not used to train models by default. ([moveworks.com](https://www.moveworks.com/us/en/platform/security), checked 2026-10-06) | — |
| Integrations | Salesforce, SAP Ariba, SAP Concur, SAP SuccessFactors, SAP Work Zone, SearchUnify, ServiceNow, SharePoint, Simpplr, Slack ([moveworks.com](https://www.moveworks.com/us/en/platform/integrations), checked 2026-10-06) | — |
| Data processing terms | — | A data processing agreement is available. ([serval.com](https://www.serval.com/legal/data-processing-addendum), checked 2026-10-07) |

## Companies that use both

Every proof level counts; the proof level of each side is shown, strongest proofs first. The first public proof is not an adoption date.

| Company | Proof, Moveworks | Proof, Serval | First public proof, Moveworks | First public proof, Serval |
|---|---|---|---|---|
| [GitHub](https://www.usedby.ai/companies/github.md) | Observed | Observed | — | — |
| [Fox](https://www.usedby.ai/companies/fox.md) | Observed | Observed | — | — |
| [Mercari](https://www.usedby.ai/companies/mercari.md) | Confirmed | Observed | On or before June 2023 | On or before October 2026 |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Moveworks: [Albemarle](https://www.usedby.ai/case-studies/albemarle-moveworks.md): **49%**: “49% decrease in support ticket resolution time” (captured by usedby 2026-10-09)
- Moveworks: [Consumers Energy](https://www.usedby.ai/case-studies/consumers-energy-moveworks.md): **$55,000**: “This one comm resulted in reclaiming 1,000 licenses, saving us $55,000 in only 14 days” (captured by usedby 2026-10-09)
- Serval: [Cribl](https://www.usedby.ai/case-studies/cribl-serval.md): **20 min**: “20 min to build an automation that took consultants three weeks” (captured by usedby 2026-10-07)
- Serval: [Mercor](https://www.usedby.ai/case-studies/mercor-serval.md): **4,000+ contractors**: “Mercor has onboarded 4,000+ contractors with this automation.” (captured by usedby 2026-10-07)

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Source: https://www.usedby.ai/compare/moveworks-vs-serval · How we check: https://www.usedby.ai/methodology