# Moveworks vs ServiceNow: who uses which

On usedby, 70 companies use Moveworks and 40 use ServiceNow. 2 companies use both, including CVS Health and Wellstar. Counts include every proof level, job-post signals included; each company keeps its proof level on each side. Latest check 2026-10-14: 104 of 110 public lines checked.

## Side by side

|  | [Moveworks](https://www.usedby.ai/tools/moveworks.md) | [ServiceNow](https://www.usedby.ai/tools/servicenow.md) |
|---|---|---|
| Public customers | 70 | 40 |
| Confirmed | 28 | 5 |
| Observed | 42 | 27 |
| Signals (job posts) | 0 | 8 |
| Top industries of customers (every proof level) | Consumer Goods (4), DevTools & Infrastructure (4), Investment & VC (4) | Consumer Goods (3), IT Services & System Integration (3), Non-profit & NGO (3) |
| Category | IT service & employee support | IT service & employee support |
| Security | SOC 2 Type II, CSA STAR ([moveworks.com](https://www.moveworks.com/us/en/platform/security), checked 2026-10-06) | — |
| Data residency | US Commercial, EU Commercial, US GovCloud, Canada, Australia, UK, Japan ([moveworks.com](https://www.moveworks.com/us/en/platform/security), checked 2026-10-06) | — |
| Your data | Not used to train models by default. ([moveworks.com](https://www.moveworks.com/us/en/platform/security), checked 2026-10-06) | — |
| Integrations | Salesforce, SAP Ariba, SAP Concur, SAP SuccessFactors, SAP Work Zone, SearchUnify, ServiceNow, SharePoint, Simpplr, Slack ([moveworks.com](https://www.moveworks.com/us/en/platform/integrations), checked 2026-10-06) | — |

## Companies that use both

Every proof level counts; the proof level of each side is shown, strongest proofs first. The first public proof is not an adoption date.

| Company | Proof, Moveworks | Proof, ServiceNow | First public proof, Moveworks |
|---|---|---|---|
| [CVS Health](https://www.usedby.ai/companies/cvs-health.md) | Observed | Observed | On or before March 2025 |
| [Wellstar](https://www.usedby.ai/companies/wellstar.md) | Confirmed | Observed | On or before June 2023 |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Moveworks: [Albemarle](https://www.usedby.ai/case-studies/albemarle-moveworks.md): **49%**: “49% decrease in support ticket resolution time” (captured by usedby 2026-10-09)
- Moveworks: [Consumers Energy](https://www.usedby.ai/case-studies/consumers-energy-moveworks.md): **$55,000**: “This one comm resulted in reclaiming 1,000 licenses, saving us $55,000 in only 14 days” (captured by usedby 2026-10-09)
- ServiceNow: [FedEx](https://www.usedby.ai/case-studies/fedex-servicenow-muubfpte.md): **5 million workflows**: “FedEx now runs 5 million workflows every month on the ServiceNow AI Platform” (captured by usedby 2026-10-04)

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Source: https://www.usedby.ai/compare/moveworks-vs-servicenow · How we check: https://www.usedby.ai/methodology