# Observe Ai vs Parloa: who uses which

On usedby, 24 companies use Observe Ai and 36 use Parloa. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-05: 52 of 60 public lines checked.

## Side by side

|  | [Observe Ai](https://www.usedby.ai/tools/observe-ai.md) | [Parloa](https://www.usedby.ai/tools/parloa.md) |
|---|---|---|
| Public customers | 24 | 36 |
| Confirmed | 23 | 24 |
| Observed | 1 | 12 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Fintech & Payments (3), HealthTech & Digital Health (2), Insurance & InsurTech (2) | Insurance & InsurTech (7), IT Services & System Integration (4), Accounting & Audit (2) |
| Category | Customer Service Automation | Customer Service Automation |
| Data residency | US, CA, EU, AU ([observe.ai](https://www.observe.ai/platform/trust-security-responsible-ai), checked 2026-10-07) | — |
| Integrations | Salesforce, ServiceNow, Shopify, Slack from Salesforce, Snowflake, Tableau from Salesforce, Talkdesk, Genesys, Five9, Zendesk, Zoom, Amazon Connect ([observe.ai](https://www.observe.ai/platform/integrations), checked 2026-10-07) | Zendesk, Salesforce, Microsoft Dynamics 365, ServiceNow ([parloa.com](https://www.parloa.com/platform/integrations/), checked 2026-10-05) |
| Security | — | ISO 27001, SOC 2 Type II, PCI DSS, HIPAA ([parloa.com](https://www.parloa.com/platform/enterprise-security-governance/), checked 2026-10-05) |
| Data processing terms | — | A data processing agreement is available. ([trust.parloa.com](https://trust.parloa.com/), checked 2026-10-05) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Observe Ai: [Personify Health](https://www.usedby.ai/case-studies/personify-health-observe-ai.md): **100%**: “With 100% QA coverage—up from just 2%” (captured by usedby 2026-10-05)
- Observe Ai: [Boundless Learning](https://www.usedby.ai/case-studies/boundless-learning-observe-ai.md): **90+**: “Elevated focus of 90+ advisors toward high-value, learner-centered conversations” (captured by usedby 2026-10-05)
- Parloa: [MAINGAU](https://www.usedby.ai/case-studies/maingau-parloa.md): **20%**: “MAINGAU achieved its goal of an additional 20% automation rate within a short period of time” (published 2026-05-13)
- Parloa: [HSE](https://www.usedby.ai/case-studies/hse-parloa.md): **3 million**: “AI-driven execution of up to 3 million calls per year” (published 2025-07-24)

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Source: https://www.usedby.ai/compare/observe-ai-vs-parloa · How we check: https://www.usedby.ai/methodology