# Observe Ai vs Yuma: who uses which

On usedby, 24 companies use Observe Ai and 22 use Yuma. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-05: 42 of 46 public lines checked.

## Side by side

|  | [Observe Ai](https://www.usedby.ai/tools/observe-ai.md) | [Yuma](https://www.usedby.ai/tools/yuma.md) |
|---|---|---|
| Public customers | 24 | 22 |
| Confirmed | 23 | 14 |
| Observed | 1 | 8 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Fintech & Payments (3), HealthTech & Digital Health (2), Insurance & InsurTech (2) | Beauty & Cosmetics (2), E-commerce & D2C (1), HR & Recruiting (1) |
| Category | Customer Service Automation | Customer Service Automation |
| Data residency | US, CA, EU, AU ([observe.ai](https://www.observe.ai/platform/trust-security-responsible-ai), checked 2026-10-07) | — |
| Integrations | Salesforce, ServiceNow, Shopify, Slack from Salesforce, Snowflake, Tableau from Salesforce, Talkdesk, Genesys, Five9, Zendesk, Zoom, Amazon Connect ([observe.ai](https://www.observe.ai/platform/integrations), checked 2026-10-07) | Shopify, Gorgias, Zendesk, Recharge, Klaviyo ([yuma.ai](https://yuma.ai/integrations), checked 2026-10-07) |
| Security | — | SOC 2 Type II ([yuma.ai](https://yuma.ai/security), checked 2026-10-07) |
| Data processing terms | — | A data processing agreement is available. ([yuma.ai](https://yuma.ai/legal/dpa), checked 2026-10-07) |
| Pricing | — | Starter: $14,400 /yr; Growth: $40,000 /yr; Scale: $90,000 /yr ([yuma.ai](https://yuma.ai/pricing), checked 2026-10-07) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Observe Ai: [Personify Health](https://www.usedby.ai/case-studies/personify-health-observe-ai.md): **100%**: “With 100% QA coverage—up from just 2%” (captured by usedby 2026-10-05)
- Observe Ai: [Boundless Learning](https://www.usedby.ai/case-studies/boundless-learning-observe-ai.md): **90+**: “Elevated focus of 90+ advisors toward high-value, learner-centered conversations” (captured by usedby 2026-10-05)
- Yuma: [Finn](https://www.usedby.ai/case-studies/finn-yuma.md): **90%**: “cut average resolution times by 90%” (published 2025-07-29)
- Yuma: [Javvy Coffee](https://www.usedby.ai/case-studies/javvy-coffee-yuma.md): **12 minutes**: “Today, first response time holds steady at around 12 minutes.” (published 2026-02-06)

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Source: https://www.usedby.ai/compare/observe-ai-vs-yuma · How we check: https://www.usedby.ai/methodology