# Parloa vs Sprinklr: who uses which

On usedby, 36 companies use Parloa and 23 use Sprinklr. 1 company uses both, including Microsoft. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 52 of 59 public lines checked.

## Side by side

|  | [Parloa](https://www.usedby.ai/tools/parloa.md) | [Sprinklr](https://www.usedby.ai/tools/sprinklr.md) |
|---|---|---|
| Public customers | 36 | 23 |
| Confirmed | 24 | 15 |
| Observed | 12 | 8 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Insurance & InsurTech (7), IT Services & System Integration (4), Accounting & Audit (2) | IT Services & System Integration (2), Airlines & Aviation Services (1), Automotive Manufacturing (1) |
| Category | Customer Service Automation | Customer Service Automation |
| Security | ISO 27001, SOC 2 Type II, PCI DSS, HIPAA ([parloa.com](https://www.parloa.com/platform/enterprise-security-governance/), checked 2026-10-05) | SOC 2 Type II, PCI DSS, ISO 27001, FedRAMP ([sprinklr.com](https://www.sprinklr.com/trust/), checked 2026-10-08) |
| Data processing terms | A data processing agreement is available. ([trust.parloa.com](https://trust.parloa.com/), checked 2026-10-05) | A data processing agreement is available. ([sprinklr.com](https://www.sprinklr.com/trust/), checked 2026-10-08) |
| Integrations | Zendesk, Salesforce, Microsoft Dynamics 365, ServiceNow ([parloa.com](https://www.parloa.com/platform/integrations/), checked 2026-10-05) | Adobe Analytics, Adobe Experience Manager, Salesforce, Slack, Zendesk, ServiceNow, MS Teams, Okta, Snowflake, Tableau, Power BI, Google Analytics 4 ([sprinklr.com](https://www.sprinklr.com/products/platform/integrations/), checked 2026-10-08) |
| Data residency | — | United States, Europe ([sprinklr.com](https://www.sprinklr.com/trust/), checked 2026-10-08) |

## Companies named on both

Confirmed or observed on each side.

| Company |
|---|
| [Microsoft](https://www.usedby.ai/companies/microsoft.md) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Parloa: [MAINGAU](https://www.usedby.ai/case-studies/maingau-parloa.md): **20%**: “MAINGAU achieved its goal of an additional 20% automation rate within a short period of time” (published 2026-05-13)
- Parloa: [HSE](https://www.usedby.ai/case-studies/hse-parloa.md): **3 million**: “AI-driven execution of up to 3 million calls per year” (published 2025-07-24)
- Sprinklr: [Asharq Network](https://www.usedby.ai/case-studies/asharq-network-sprinklr.md): **USD ~1,000,000**: “resulting in an estimated USD ~1,000,000 in man‑hour savings” (captured by usedby 2026-10-08)
- Sprinklr: [Tawuniya](https://www.usedby.ai/case-studies/tawuniya-insurance-sprinklr.md): **44-minute**: “44-minute reduction in average response times” (captured by usedby 2026-10-08)

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Source: https://www.usedby.ai/compare/parloa-vs-sprinklr · How we check: https://www.usedby.ai/methodology