# Parloa vs Yellow.ai: who uses which

On usedby, 29 companies use Parloa and 27 use Yellow.ai. 1 company uses both, including Decathlon. Counts include every proof level, job-post signals included; each company keeps its proof level on each side. Latest check 2026-10-13: 56 of 56 public lines checked.

## Side by side

|  | [Parloa](https://www.usedby.ai/tools/parloa.md) | [Yellow.ai](https://www.usedby.ai/tools/yellow-ai.md) |
|---|---|---|
| Public customers | 29 | 27 |
| Confirmed | 4 | 6 |
| Observed | 25 | 21 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers (every proof level) | Insurance & InsurTech (6), Retail (5), Energy, Utilities & Cleantech (3) | E-commerce & D2C (3), Retail (3), Energy, Utilities & Cleantech (2) |
| Category | AI agents for customer service | AI agents for customer service |
| Security | ISO 27001, SOC 2 Type II, PCI DSS, HIPAA ([parloa.com](https://www.parloa.com/platform/enterprise-security-governance/), checked 2026-10-05) | — |
| Data processing terms | A data processing agreement is available. ([trust.parloa.com](https://trust.parloa.com/), checked 2026-10-05) | A data processing agreement is available. ([yellow.ai](https://yellow.ai/dpa/), checked 2026-10-08) |
| Integrations | Zendesk, Salesforce, Microsoft Dynamics 365, ServiceNow ([parloa.com](https://www.parloa.com/platform/integrations/), checked 2026-10-05) | Zendesk, Genesys, Freshdesk, Freshchat, Freshservice ([yellow.ai](https://yellow.ai/freshworks-integration/), checked 2026-10-08) |
| Data residency | — | US, EU, Singapore, India, Indonesia, UAE ([yellow.ai](https://yellow.ai/platform/enterprise-grade-security/), checked 2026-10-08) |
| Free trial | — | Free trial or free plan available. ([yellow.ai](https://yellow.ai/pricing/), checked 2026-10-08) |

## Companies that use both

Every proof level counts; the proof level of each side is shown, strongest proofs first.

| Company | Proof, Parloa | Proof, Yellow.ai |
|---|---|---|
| [Decathlon](https://www.usedby.ai/companies/decathlon.md) | Confirmed | Observed |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Parloa: [HSE](https://www.usedby.ai/case-studies/hse-parloa.md): **3 million**: “AI-driven execution of up to 3 million calls per year” (published 2025-07-24)
- Parloa: [Decathlon](https://www.usedby.ai/case-studies/decathlon-parloa.md): **500,000+**: “500,000+ interactions per year” (published 2025-07-24)
- Yellow.ai: [Sony India](https://www.usedby.ai/case-studies/sony-india-yellow-ai.md): **21,000**: “Isha has successfully handled over 21,000 customer and dealer calls with seamless integration” (published 2023-04-05)
- Yellow.ai: [Lulu Hypermarket](https://www.usedby.ai/case-studies/lulu-hypermarket-yellow-ai.md): **3M+**: “3M+ users engaged within weeks of launch.” (published 2026-04-20)

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Source: https://www.usedby.ai/compare/parloa-vs-yellow-ai · How we check: https://www.usedby.ai/methodology