# Parloa vs Yuma: who uses which

On usedby, 36 companies use Parloa and 22 use Yuma. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-05: 48 of 58 public lines checked.

## Side by side

|  | [Parloa](https://www.usedby.ai/tools/parloa.md) | [Yuma](https://www.usedby.ai/tools/yuma.md) |
|---|---|---|
| Public customers | 36 | 22 |
| Confirmed | 24 | 14 |
| Observed | 12 | 8 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Insurance & InsurTech (7), IT Services & System Integration (4), Accounting & Audit (2) | Beauty & Cosmetics (2), E-commerce & D2C (1), HR & Recruiting (1) |
| Category | Customer Service Automation | Customer Service Automation |
| Security | ISO 27001, SOC 2 Type II, PCI DSS, HIPAA ([parloa.com](https://www.parloa.com/platform/enterprise-security-governance/), checked 2026-10-05) | SOC 2 Type II ([yuma.ai](https://yuma.ai/security), checked 2026-10-07) |
| Data processing terms | A data processing agreement is available. ([trust.parloa.com](https://trust.parloa.com/), checked 2026-10-05) | A data processing agreement is available. ([yuma.ai](https://yuma.ai/legal/dpa), checked 2026-10-07) |
| Integrations | Zendesk, Salesforce, Microsoft Dynamics 365, ServiceNow ([parloa.com](https://www.parloa.com/platform/integrations/), checked 2026-10-05) | Shopify, Gorgias, Zendesk, Recharge, Klaviyo ([yuma.ai](https://yuma.ai/integrations), checked 2026-10-07) |
| Pricing | — | Starter: $14,400 /yr; Growth: $40,000 /yr; Scale: $90,000 /yr ([yuma.ai](https://yuma.ai/pricing), checked 2026-10-07) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Parloa: [MAINGAU](https://www.usedby.ai/case-studies/maingau-parloa.md): **20%**: “MAINGAU achieved its goal of an additional 20% automation rate within a short period of time” (published 2026-05-13)
- Parloa: [HSE](https://www.usedby.ai/case-studies/hse-parloa.md): **3 million**: “AI-driven execution of up to 3 million calls per year” (published 2025-07-24)
- Yuma: [Finn](https://www.usedby.ai/case-studies/finn-yuma.md): **90%**: “cut average resolution times by 90%” (published 2025-07-29)
- Yuma: [Javvy Coffee](https://www.usedby.ai/case-studies/javvy-coffee-yuma.md): **12 minutes**: “Today, first response time holds steady at around 12 minutes.” (published 2026-02-06)

---
Source: https://www.usedby.ai/compare/parloa-vs-yuma · How we check: https://www.usedby.ai/methodology