# Pylon vs Thena: who uses which

On usedby, 42 companies use Pylon and 13 use Thena. 1 company uses both, including Amplitude. Counts include every proof level, job-post signals included; each company keeps its proof level on each side. Latest check 2026-11-13: 55 of 55 public lines checked.

## Side by side

|  | [Pylon](https://www.usedby.ai/tools/pylon.md) | [Thena](https://www.usedby.ai/tools/thena.md) |
|---|---|---|
| Public customers | 42 | 13 |
| Confirmed | 19 | 0 |
| Observed | 15 | 12 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers (every proof level) | DevTools & Infrastructure (13), Artificial Intelligence (12), Data & Analytics (4) | DevTools & Infrastructure (4), Artificial Intelligence (2), Data & Analytics (2) |
| Category | Help desks | Help desks |
| Security | SOC 2 Type II, ISO 27001 ([usepylon.com](https://www.usepylon.com/security), checked 2026-11-13) | — |
| Data residency | US, EU ([usepylon.com](https://www.usepylon.com/security), checked 2026-11-11) | — |
| Your data | Not used to train models by default. ([usepylon.com](https://www.usepylon.com/security), checked 2026-11-11) | — |
| Data processing terms | A data processing agreement is available. ([usepylon.com](https://www.usepylon.com/security), checked 2026-10-08) | — |
| Integrations | Slack, Microsoft Teams, Telegram, Granola, Outlook Calendar, Google Meet, Incident.io, Redshift, Shortcut, PagerDuty ([usepylon.com](https://www.usepylon.com/integrations/slack), checked 2026-11-11) | — |
| Pricing | Professional · $89 / seat, annual contract Advanced · $139 / seat, annual contract Enterprise · Custom quote ([usepylon.com](https://www.usepylon.com/pricing), checked 2026-11-13) | — |

## Companies that use both

Every proof level counts; the proof level of each side is shown, strongest proofs first. The first public proof is not an adoption date.

| Company | Proof, Pylon | Proof, Thena | First public proof, Pylon |
|---|---|---|---|
| [Amplitude](https://www.usedby.ai/companies/amplitude.md) | Observed | Observed | On or before October 2026 |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Pylon: [Sardine](https://www.usedby.ai/case-studies/sardine-pylon.md): **90%**: “First response time decreased 90%, from 35 minutes to under 3.5 minutes” (captured by usedby 2026-11-11)
- Pylon: [Wispr Flow](https://www.usedby.ai/case-studies/wispr-flow-pylon.md): **8x**: “8x faster resolution time, despite 76% more ticket volume” (captured by usedby 2026-11-11)

## Evidence for your decision: Pylon

Source observations. Check the required plan and conditions before choosing.

### Documented tasks

- CodeRabbit — Resolve customer support requests
  > handle approximately 25% of incoming tickets by answering questions directly from documentation.
  [Source](<https://www.usepylon.com/case-study/coderabbit>) · VENDOR CASE STUDY · Captured: 2026-10-08T02:46:41.956Z

### Choice criteria

- Integration: Slack — Sourced observation
  Plan: Unknown · Checked: 2026-11-11T04:14:51.551Z
  > Telegram Receive and respond to customer messages from Telegram Slack Manage B2B support directly in Slack channels alongside your team. Granola
  [Source](<https://www.usepylon.com/integrations/slack>) · Vendor page
- Integration: Telegram — Sourced observation
  Plan: Unknown · Checked: 2026-11-11T04:14:51.551Z
  > Telegram Receive and respond to customer messages from Telegram Slack Manage B2B support directly in Slack channels alongside your team. Granola
  [Source](<https://www.usepylon.com/integrations/slack>) · Vendor page
- Integration: Granola — Sourced observation
  Plan: Unknown · Checked: 2026-11-11T04:14:51.551Z
  > Telegram Receive and respond to customer messages from Telegram Slack Manage B2B support directly in Slack channels alongside your team. Granola
  [Source](<https://www.usepylon.com/integrations/slack>) · Vendor page
- Usage limit: Minimum commitment: 5,000 credits — Recheck required
  Plan: Unknown · Checked: 2026-10-23T23:17:23.032322+00:00
  > The minimum required commitment is 5,000 credits. If you need more credits than you've committed to, you can purchase additional credits in-product.
  [Source](<https://www.usepylon.com/pricing>) · Documented · Not tested
  Product: Pylon
  Setup and limits: Documented only; not\_tested. No authenticated vendor operation executed.
  Conditions: Only the documented product and scope; named plan and account permissions remain unknown unless explicitly stated.
- Required plan: Credits required for agentic features — Sourced observation
  Plan: Unknown · Checked: 2026-10-23T23:17:23.032322+00:00
  > Pylon's agentic features (including the Assist Agent, Automations, Support Agent, and Slack Agent) are accessible when you purchase credits, not sold as separate add-ons.
  [Source](<https://www.usepylon.com/pricing>) · Documented · Not tested
  Product: Pylon
  Setup and limits: Documented only; not\_tested. No authenticated vendor operation executed.
  Conditions: Only the documented product and scope; named plan and account permissions remain unknown unless explicitly stated.


## Capabilities for agents: Pylon

Documentation and operational tests are separate. A test covers only the stated task and operation.

No reviewed capability profile yet.

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Source: https://www.usedby.ai/compare/pylon-vs-thena · How we check: https://www.usedby.ai/methodology