# Pylon vs Yuma: who uses which

On usedby, 35 companies use Pylon and 22 use Yuma. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 54 of 57 public lines checked.

## Side by side

|  | [Pylon](https://www.usedby.ai/tools/pylon.md) | [Yuma](https://www.usedby.ai/tools/yuma.md) |
|---|---|---|
| Public customers | 35 | 22 |
| Confirmed | 25 | 14 |
| Observed | 10 | 8 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | DevTools & Infrastructure (7), Artificial Intelligence (6), Marketing Tech (3) | Beauty & Cosmetics (2), E-commerce & D2C (1), HR & Recruiting (1) |
| Category | Customer Service Automation | Customer Service Automation |
| Data processing terms | A data processing agreement is available. ([usepylon.com](https://www.usepylon.com/security), checked 2026-10-08) | A data processing agreement is available. ([yuma.ai](https://yuma.ai/legal/dpa), checked 2026-10-07) |
| Integrations | Slack, Microsoft Teams, Telegram, Granola, Outlook Calendar, Google Meet, Incident.io, Redshift, Shortcut, PagerDuty ([usepylon.com](https://www.usepylon.com/integrations/slack), checked 2026-10-08) | Shopify, Gorgias, Zendesk, Recharge, Klaviyo ([yuma.ai](https://yuma.ai/integrations), checked 2026-10-07) |
| Security | — | SOC 2 Type II ([yuma.ai](https://yuma.ai/security), checked 2026-10-07) |
| Pricing | — | Starter: $14,400 /yr; Growth: $40,000 /yr; Scale: $90,000 /yr ([yuma.ai](https://yuma.ai/pricing), checked 2026-10-07) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Pylon: [Ada](https://www.usedby.ai/case-studies/ada-pylon.md): **2 weeks**: “Ada completed their migration in 2 weeks with zero disruption” (captured by usedby 2026-10-08)
- Pylon: [Coalesce](https://www.usedby.ai/case-studies/coalesce-pylon.md): **50 minutes to under 3.5 minutes**: “First response times have improved from 50 minutes to under 3.5 minutes for support issues” (captured by usedby 2026-10-08)
- Yuma: [Finn](https://www.usedby.ai/case-studies/finn-yuma.md): **90%**: “cut average resolution times by 90%” (published 2025-07-29)
- Yuma: [Javvy Coffee](https://www.usedby.ai/case-studies/javvy-coffee-yuma.md): **12 minutes**: “Today, first response time holds steady at around 12 minutes.” (published 2026-02-06)

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Source: https://www.usedby.ai/compare/pylon-vs-yuma · How we check: https://www.usedby.ai/methodology