# Pylon vs Zendesk AI: who uses which

On usedby, 35 companies use Pylon and 27 use Zendesk AI. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 58 of 62 public lines checked.

## Side by side

|  | [Pylon](https://www.usedby.ai/tools/pylon.md) | [Zendesk AI](https://www.usedby.ai/tools/zendesk-ai.md) |
|---|---|---|
| Public customers | 35 | 27 |
| Confirmed | 25 | 14 |
| Observed | 10 | 12 |
| Signals (job posts) | 0 | 1 |
| Top industries of customers | DevTools & Infrastructure (7), Artificial Intelligence (6), Marketing Tech (3) | DevTools & Infrastructure (4), Travel & Hospitality (3), E-commerce & D2C (2) |
| Category | Customer Service Automation | Customer Service Automation |
| Data processing terms | A data processing agreement is available. ([usepylon.com](https://www.usepylon.com/security), checked 2026-10-08) | A data processing agreement is available. ([zendesk.com](https://www.zendesk.com/trust-center/), checked 2026-10-07) |
| Integrations | Slack, Microsoft Teams, Telegram, Granola, Outlook Calendar, Google Meet, Incident.io, Redshift, Shortcut, PagerDuty ([usepylon.com](https://www.usepylon.com/integrations/slack), checked 2026-10-08) | Shopify, Microsoft Teams, Pipedrive, Klaviyo, GIPHY ([zendesk.com](https://www.zendesk.com/marketplace/), checked 2026-10-07) |
| Free trial | — | Free trial or free plan available. ([zendesk.com](https://www.zendesk.com/pricing/), checked 2026-10-07) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Pylon: [Ada](https://www.usedby.ai/case-studies/ada-pylon.md): **2 weeks**: “Ada completed their migration in 2 weeks with zero disruption” (captured by usedby 2026-10-08)
- Pylon: [Coalesce](https://www.usedby.ai/case-studies/coalesce-pylon.md): **50 minutes to under 3.5 minutes**: “First response times have improved from 50 minutes to under 3.5 minutes for support issues” (captured by usedby 2026-10-08)
- Zendesk AI: [IRC-CEO](https://www.usedby.ai/case-studies/irc-ceo-zendesk-ai.md): **56 percent**: “a reduction by more than 56 percent” (published 2026-03-09)
- Zendesk AI: [Babbel](https://www.usedby.ai/case-studies/babbel-zendesk-ai.md): **50 percent**: “more than 50 percent of Babbel’s tickets are automated through AI agents” (published 2026-02-11)

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Source: https://www.usedby.ai/compare/pylon-vs-zendesk-ai · How we check: https://www.usedby.ai/methodology