# Rasa vs Sprinklr: who uses which

On usedby, 17 companies use Rasa and 25 use Sprinklr. 1 company uses both, including Deutsche Telekom. Counts include every proof level, job-post signals included; each company keeps its proof level on each side. Latest check 2026-10-13: 42 of 42 public lines checked.

## Side by side

|  | [Rasa](https://www.usedby.ai/tools/rasa.md) | [Sprinklr](https://www.usedby.ai/tools/sprinklr.md) |
|---|---|---|
| Public customers | 17 | 25 |
| Confirmed | 14 | 12 |
| Observed | 3 | 11 |
| Signals (job posts) | 0 | 2 |
| Top industries of customers (every proof level) | Insurance & InsurTech (4), Telecommunications (3), DevTools & Infrastructure (2) | Fashion & Apparel (3), Telecommunications (3), Insurance & InsurTech (2) |
| Category | AI agents for customer service | Contact center AI |
| Data processing terms | A data processing agreement is available. ([rasa.com](https://rasa.com/dpa), checked 2026-10-08) | A data processing agreement is available. ([sprinklr.com](https://www.sprinklr.com/trust/), checked 2026-10-08) |
| Free trial | Free trial or free plan available. ([rasa.com](https://rasa.com/pricing), checked 2026-10-08) | — |
| Security | — | SOC 2 Type II, PCI DSS, ISO 27001, FedRAMP ([sprinklr.com](https://www.sprinklr.com/trust/), checked 2026-10-08) |
| Data residency | — | United States, Europe ([sprinklr.com](https://www.sprinklr.com/trust/), checked 2026-10-08) |
| Integrations | — | Adobe Analytics, Adobe Experience Manager, Salesforce, Slack, Zendesk, ServiceNow, MS Teams, Okta, Snowflake, Tableau, Power BI, Google Analytics 4 ([sprinklr.com](https://www.sprinklr.com/products/platform/integrations/), checked 2026-10-08) |

## Companies that use both

Every proof level counts; the proof level of each side is shown, strongest proofs first. The first public proof is not an adoption date.

| Company | Proof, Rasa | Proof, Sprinklr | First public proof, Rasa | First public proof, Sprinklr |
|---|---|---|---|---|
| [Deutsche Telekom](https://www.usedby.ai/companies/deutsche-telekom.md) | Confirmed | Confirmed | On or before October 2024 | On or before October 2025 |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Rasa: [Lemonade](https://www.usedby.ai/case-studies/lemonade-rasa.md): **half a million homes**: “Ultimately, this has led to faster development, smoother deployments, and more efficient processes—factors that have helped Lemonade insure around half a million homes as of April, 2019.” (captured by usedby 2026-10-08)
- Rasa: [PicPay](https://www.usedby.ai/case-studies/picpay-rasa.md): **100,000 users per day**: “averaging 100,000 users per day during the first week” (captured by usedby 2026-10-08)
- Sprinklr: [Asharq Network](https://www.usedby.ai/case-studies/asharq-network-sprinklr.md): **USD ~1,000,000**: “resulting in an estimated USD ~1,000,000 in man‑hour savings” (captured by usedby 2026-10-08)
- Sprinklr: [Tawuniya](https://www.usedby.ai/case-studies/tawuniya-insurance-sprinklr.md): **44-minute**: “44-minute reduction in average response times” (captured by usedby 2026-10-08)

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Source: https://www.usedby.ai/compare/rasa-vs-sprinklr · How we check: https://www.usedby.ai/methodology