# Rasa vs Tidio: who uses which

On usedby, 17 companies use Rasa and 46 use Tidio. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 61 of 63 public lines checked.

## Side by side

|  | [Rasa](https://www.usedby.ai/tools/rasa.md) | [Tidio](https://www.usedby.ai/tools/tidio.md) |
|---|---|---|
| Public customers | 17 | 46 |
| Confirmed | 16 | 38 |
| Observed | 1 | 8 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | DevTools & Infrastructure (2), Telecommunications (2), Fintech & Payments (1) | Fashion & Apparel (3), Beauty & Cosmetics (2), Advertising & AdTech (1) |
| Category | Chatbots & Live Chat | Chatbots & Live Chat |
| Data processing terms | A data processing agreement is available. ([rasa.com](https://rasa.com/dpa), checked 2026-10-08) | — |
| Free trial | Free trial or free plan available. ([rasa.com](https://rasa.com/pricing), checked 2026-10-08) | Free trial or free plan available. ([tidio.com](https://www.tidio.com/pricing/), checked 2026-10-04) |
| Integrations | — | Salesforce, Zendesk, Shopify, Instagram, Messenger (Meta), WhatsApp, WordPress, Zapier, Tidio OpenAPI, ActiveCampaign, Asana, Adobe Commerce (Magento) ([tidio.com](https://www.tidio.com/integrations/), checked 2026-10-04) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Rasa: [PicPay](https://www.usedby.ai/case-studies/picpay-rasa.md): **100,000 users per day**: “averaging 100,000 users per day during the first week” (captured by usedby 2026-10-08)
- Rasa: [T-Mobile](https://www.usedby.ai/case-studies/t-mobile-rasa.md): **10%**: “T-Mobile's virtual assistant has reached 10% of Messaging customers” (published 2025-01-01)
- Tidio: [Secureframe](https://www.usedby.ai/case-studies/secureframe-tidio.md): **59%**: “59% resolution rate – percentage of conversations where Lyro provided an answer and the visitor either left or hasn’t asked for live agent assistance” (published 2026-03-24)
- Tidio: [MattressNextDay](https://www.usedby.ai/case-studies/mattressnextday-tidio.md): **400+ hours**: “400+ hours 400+ Hours Saved Monthly: Significant time savings allowing agents to focus on complex cases and high-value interactions” (published 2026-03-23)

---
Source: https://www.usedby.ai/compare/rasa-vs-tidio · How we check: https://www.usedby.ai/methodology