# Sanas vs Sierra: who uses which

On usedby, 48 companies use Sanas and 50 use Sierra. 2 companies use both, including Vanguard and SoFi. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 98 of 98 public lines checked.

## Side by side

|  | [Sanas](https://www.usedby.ai/tools/sanas.md) | [Sierra](https://www.usedby.ai/tools/sierra.md) |
|---|---|---|
| Public customers | 48 | 50 |
| Confirmed | 24 | 37 |
| Observed | 24 | 13 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Telecommunications (4), Fintech & Payments (2), Banking & Mortgages (1) | Fintech & Payments (5), Telecommunications (3), Banking & Mortgages (2) |
| Category | Customer Service Automation | Customer Service Automation |
| Security | PCI DSS, HIPAA, SOC 2 (type not stated), ISO 27001, CSA STAR, HITRUST ([trust.sanas.ai](https://trust.sanas.ai/), checked 2026-10-08) | — |
| Data processing terms | A data processing agreement is available. ([sanas.ai](https://www.sanas.ai/data-processing-agreement), checked 2026-10-08) | A data processing agreement is available. ([sierra.ai](https://sierra.ai/privacy-policy), checked 2026-10-04) |
| Integrations | Genesys, Five9, NICE, Avaya, Zoom ([sanas.ai](https://www.sanas.ai/integrations), checked 2026-10-08) | — |
| Languages | Danish, Dutch, English, Finnish, French, French (Canadian), German, Italian, Polish, Portuguese, Portuguese (Brazilian), Spanish and 2 more ([sanas.ai](https://www.sanas.ai/), checked 2026-10-08) | — |

## Companies named on both

Confirmed or observed on each side. The first public proof is not an adoption date.

| Company | First public proof, Sierra |
|---|---|
| [Vanguard](https://www.usedby.ai/companies/vanguard.md) | On or before June 2026 |
| [SoFi](https://www.usedby.ai/companies/sofi.md) | On or before September 2025 |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Sanas: [TP](https://www.usedby.ai/case-studies/tp-sanas.md): **37.5%**: “37.5% reduction in AHT” (published 2026-09-04)
- Sanas: [Wyndham](https://www.usedby.ai/case-studies/wyndham-hotels-resorts-sanas.md): **50%**: “50% increase in converting hotel bookings” (published 2026-09-04)
- Sierra: [RunBuggy](https://www.usedby.ai/case-studies/runbuggy-sierra.md): **1,000 hours**: “Nearly 1,000 hours per month returned to exception handling and high-value work” (published 2026-02-03)
- Sierra: [Next](https://www.usedby.ai/case-studies/next-sierra.md): **6 weeks**: “Time to live 6 weeks” (published 2026-02-25)

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Source: https://www.usedby.ai/compare/sanas-vs-sierra · How we check: https://www.usedby.ai/methodology