# Sanas vs Talkdesk: who uses which

On usedby, 48 companies use Sanas and 47 use Talkdesk. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 93 of 95 public lines checked.

## Side by side

|  | [Sanas](https://www.usedby.ai/tools/sanas.md) | [Talkdesk](https://www.usedby.ai/tools/talkdesk.md) |
|---|---|---|
| Public customers | 48 | 47 |
| Confirmed | 24 | 31 |
| Observed | 24 | 15 |
| Signals (job posts) | 0 | 1 |
| Top industries of customers | Telecommunications (4), Fintech & Payments (2), Banking & Mortgages (1) | Banking & Mortgages (7), Fashion & Apparel (3), HR & Recruiting (2) |
| Category | Customer Service Automation | Customer Service Automation |
| Security | PCI DSS, HIPAA, SOC 2 (type not stated), ISO 27001, CSA STAR, HITRUST ([trust.sanas.ai](https://trust.sanas.ai/), checked 2026-10-08) | — |
| Data processing terms | A data processing agreement is available. ([sanas.ai](https://www.sanas.ai/data-processing-agreement), checked 2026-10-08) | A data processing agreement is available. ([talkdesk.com](https://www.talkdesk.com/legal/dpa/), checked 2026-10-04) |
| Integrations | Genesys, Five9, NICE, Avaya, Zoom ([sanas.ai](https://www.sanas.ai/integrations), checked 2026-10-08) | — |
| Languages | Danish, Dutch, English, Finnish, French, French (Canadian), German, Italian, Polish, Portuguese, Portuguese (Brazilian), Spanish and 2 more ([sanas.ai](https://www.sanas.ai/), checked 2026-10-08) | — |
| Free trial | — | Free trial or free plan available. ([talkdesk.com](https://www.talkdesk.com/pricing/), checked 2026-10-04) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Sanas: [TP](https://www.usedby.ai/case-studies/tp-sanas.md): **37.5%**: “37.5% reduction in AHT” (published 2026-09-04)
- Sanas: [Wyndham](https://www.usedby.ai/case-studies/wyndham-hotels-resorts-sanas.md): **50%**: “50% increase in converting hotel bookings” (published 2026-09-04)
- Talkdesk: [novobanco](https://www.usedby.ai/case-studies/novobanco-talkdesk.md): **3%**: “AI agents handle 3% of calls” (captured by usedby 2026-10-04)
- Talkdesk: [Metro Finance](https://www.usedby.ai/case-studies/metro-finance-talkdesk.md): **40%**: “they achieved a 40% reduction in operating costs” (captured by usedby 2026-10-04)

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Source: https://www.usedby.ai/compare/sanas-vs-talkdesk · How we check: https://www.usedby.ai/methodology