# Sanas vs Zendesk AI: who uses which

On usedby, 48 companies use Sanas and 27 use Zendesk AI. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 71 of 75 public lines checked.

## Side by side

|  | [Sanas](https://www.usedby.ai/tools/sanas.md) | [Zendesk AI](https://www.usedby.ai/tools/zendesk-ai.md) |
|---|---|---|
| Public customers | 48 | 27 |
| Confirmed | 24 | 14 |
| Observed | 24 | 12 |
| Signals (job posts) | 0 | 1 |
| Top industries of customers | Telecommunications (4), Fintech & Payments (2), Banking & Mortgages (1) | DevTools & Infrastructure (4), Travel & Hospitality (3), E-commerce & D2C (2) |
| Category | Customer Service Automation | Customer Service Automation |
| Security | PCI DSS, HIPAA, SOC 2 (type not stated), ISO 27001, CSA STAR, HITRUST ([trust.sanas.ai](https://trust.sanas.ai/), checked 2026-10-08) | — |
| Data processing terms | A data processing agreement is available. ([sanas.ai](https://www.sanas.ai/data-processing-agreement), checked 2026-10-08) | A data processing agreement is available. ([zendesk.com](https://www.zendesk.com/trust-center/), checked 2026-10-07) |
| Integrations | Genesys, Five9, NICE, Avaya, Zoom ([sanas.ai](https://www.sanas.ai/integrations), checked 2026-10-08) | Shopify, Microsoft Teams, Pipedrive, Klaviyo, GIPHY ([zendesk.com](https://www.zendesk.com/marketplace/), checked 2026-10-07) |
| Languages | Danish, Dutch, English, Finnish, French, French (Canadian), German, Italian, Polish, Portuguese, Portuguese (Brazilian), Spanish and 2 more ([sanas.ai](https://www.sanas.ai/), checked 2026-10-08) | — |
| Free trial | — | Free trial or free plan available. ([zendesk.com](https://www.zendesk.com/pricing/), checked 2026-10-07) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Sanas: [TP](https://www.usedby.ai/case-studies/tp-sanas.md): **37.5%**: “37.5% reduction in AHT” (published 2026-09-04)
- Sanas: [Wyndham](https://www.usedby.ai/case-studies/wyndham-hotels-resorts-sanas.md): **50%**: “50% increase in converting hotel bookings” (published 2026-09-04)
- Zendesk AI: [IRC-CEO](https://www.usedby.ai/case-studies/irc-ceo-zendesk-ai.md): **56 percent**: “a reduction by more than 56 percent” (published 2026-03-09)
- Zendesk AI: [Babbel](https://www.usedby.ai/case-studies/babbel-zendesk-ai.md): **50 percent**: “more than 50 percent of Babbel’s tickets are automated through AI agents” (published 2026-02-11)

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Source: https://www.usedby.ai/compare/sanas-vs-zendesk-ai · How we check: https://www.usedby.ai/methodology