# Serval vs ServiceNow: who uses which

On usedby, 26 companies use Serval and 33 use ServiceNow. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 53 of 59 public lines checked.

## Side by side

|  | [Serval](https://www.usedby.ai/tools/serval.md) | [ServiceNow](https://www.usedby.ai/tools/servicenow.md) |
|---|---|---|
| Public customers | 26 | 33 |
| Confirmed | 7 | 16 |
| Observed | 19 | 13 |
| Signals (job posts) | 0 | 4 |
| Top industries of customers | DevTools & Infrastructure (4), Artificial Intelligence (3), Fintech & Payments (2) | IT Services & System Integration (3), Automotive Manufacturing (2), Consumer Goods (2) |
| Category | IT Service Management | IT Service Management |
| Security | SOC 2 Type II, ISO 27001, ISO 42001, HIPAA ([trust.serval.com](https://trust.serval.com/), checked 2026-10-07) | — |
| Data processing terms | A data processing agreement is available. ([serval.com](https://www.serval.com/legal/data-processing-addendum), checked 2026-10-07) | — |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Serval: [Mercor](https://www.usedby.ai/case-studies/mercor-serval.md): **4,000+ contractors**: “Mercor has onboarded 4,000+ contractors with this automation.” (captured by usedby 2026-10-07)
- Serval: [Together.ai](https://www.usedby.ai/case-studies/together-ai-serval.md): **95%**: “Serval now automates 95% of Together AI's just-in-time access requests” (captured by usedby 2026-10-07)
- ServiceNow: [FedEx](https://www.usedby.ai/case-studies/fedex-servicenow-muubfpte.md): **5 million workflows**: “FedEx now runs 5 million workflows every month on the ServiceNow AI Platform” (captured by usedby 2026-10-04)

---
Source: https://www.usedby.ai/compare/serval-vs-servicenow · How we check: https://www.usedby.ai/methodology