# Sierra vs Yuma: who uses which

On usedby, 50 companies use Sierra and 22 use Yuma. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-07: 69 of 72 public lines checked.

## Side by side

|  | [Sierra](https://www.usedby.ai/tools/sierra.md) | [Yuma](https://www.usedby.ai/tools/yuma.md) |
|---|---|---|
| Public customers | 50 | 22 |
| Confirmed | 37 | 14 |
| Observed | 13 | 8 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Fintech & Payments (5), Telecommunications (3), Banking & Mortgages (2) | Beauty & Cosmetics (2), E-commerce & D2C (1), HR & Recruiting (1) |
| Category | Customer Service Automation | Customer Service Automation |
| Data processing terms | A data processing agreement is available. ([sierra.ai](https://sierra.ai/privacy-policy), checked 2026-10-04) | A data processing agreement is available. ([yuma.ai](https://yuma.ai/legal/dpa), checked 2026-10-07) |
| Security | — | SOC 2 Type II ([yuma.ai](https://yuma.ai/security), checked 2026-10-07) |
| Integrations | — | Shopify, Gorgias, Zendesk, Recharge, Klaviyo ([yuma.ai](https://yuma.ai/integrations), checked 2026-10-07) |
| Pricing | — | Starter: $14,400 /yr; Growth: $40,000 /yr; Scale: $90,000 /yr ([yuma.ai](https://yuma.ai/pricing), checked 2026-10-07) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Sierra: [RunBuggy](https://www.usedby.ai/case-studies/runbuggy-sierra.md): **1,000 hours**: “Nearly 1,000 hours per month returned to exception handling and high-value work” (published 2026-02-03)
- Sierra: [Next](https://www.usedby.ai/case-studies/next-sierra.md): **6 weeks**: “Time to live 6 weeks” (published 2026-02-25)
- Yuma: [Finn](https://www.usedby.ai/case-studies/finn-yuma.md): **90%**: “cut average resolution times by 90%” (published 2025-07-29)
- Yuma: [Javvy Coffee](https://www.usedby.ai/case-studies/javvy-coffee-yuma.md): **12 minutes**: “Today, first response time holds steady at around 12 minutes.” (published 2026-02-06)

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Source: https://www.usedby.ai/compare/sierra-vs-yuma · How we check: https://www.usedby.ai/methodology