# Talkdesk vs Yellow.ai: who uses which

On usedby, 46 companies use Talkdesk and 27 use Yellow.ai. 1 company uses both, including Hyundai. Counts include every proof level, job-post signals included; each company keeps its proof level on each side. Latest check 2026-10-13: 73 of 73 public lines checked.

## Side by side

|  | [Talkdesk](https://www.usedby.ai/tools/talkdesk.md) | [Yellow.ai](https://www.usedby.ai/tools/yellow-ai.md) |
|---|---|---|
| Public customers | 46 | 27 |
| Confirmed | 25 | 6 |
| Observed | 20 | 21 |
| Signals (job posts) | 1 | 0 |
| Top industries of customers (every proof level) | Banking & Mortgages (8), Fashion & Apparel (4), Consumer Goods (3) | E-commerce & D2C (3), Retail (3), Energy, Utilities & Cleantech (2) |
| Category | Contact center AI | AI agents for customer service |
| Data processing terms | A data processing agreement is available. ([talkdesk.com](https://www.talkdesk.com/legal/dpa/), checked 2026-10-04) | A data processing agreement is available. ([yellow.ai](https://yellow.ai/dpa/), checked 2026-10-08) |
| Free trial | Free trial or free plan available. ([talkdesk.com](https://www.talkdesk.com/pricing/), checked 2026-10-04) | Free trial or free plan available. ([yellow.ai](https://yellow.ai/pricing/), checked 2026-10-08) |
| Data residency | — | US, EU, Singapore, India, Indonesia, UAE ([yellow.ai](https://yellow.ai/platform/enterprise-grade-security/), checked 2026-10-08) |
| Integrations | — | Zendesk, Genesys, Freshdesk, Freshchat, Freshservice ([yellow.ai](https://yellow.ai/freshworks-integration/), checked 2026-10-08) |

## Companies that use both

Every proof level counts; the proof level of each side is shown, strongest proofs first. The first public proof is not an adoption date.

| Company | Proof, Talkdesk | Proof, Yellow.ai | First public proof, Talkdesk | First public proof, Yellow.ai |
|---|---|---|---|---|
| [Hyundai](https://www.usedby.ai/companies/hyundai.md) | Observed | Observed | On or before October 2026 | On or before November 2024 |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Talkdesk: [Zion Call Management](https://www.usedby.ai/case-studies/zion-call-management-talkdesk.md): **75%**: “Zion reduced average speed to answer by 75%” (captured by usedby 2026-10-09)
- Talkdesk: [Gant Travel](https://www.usedby.ai/case-studies/gant-travel-talkdesk.md): **80%**: “80% of calls answered within 60 seconds” (captured by usedby 2026-10-09)
- Yellow.ai: [Sony India](https://www.usedby.ai/case-studies/sony-india-yellow-ai.md): **21,000**: “Isha has successfully handled over 21,000 customer and dealer calls with seamless integration” (published 2023-04-05)
- Yellow.ai: [Lulu Hypermarket](https://www.usedby.ai/case-studies/lulu-hypermarket-yellow-ai.md): **3M+**: “3M+ users engaged within weeks of launch.” (published 2026-04-20)

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Source: https://www.usedby.ai/compare/talkdesk-vs-yellow-ai · How we check: https://www.usedby.ai/methodology