# Talkdesk vs Zendesk AI: who uses which

On usedby, 47 companies use Talkdesk and 27 use Zendesk AI. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-06: 68 of 74 public lines checked.

## Side by side

|  | [Talkdesk](https://www.usedby.ai/tools/talkdesk.md) | [Zendesk AI](https://www.usedby.ai/tools/zendesk-ai.md) |
|---|---|---|
| Public customers | 47 | 27 |
| Confirmed | 31 | 14 |
| Observed | 15 | 12 |
| Signals (job posts) | 1 | 1 |
| Top industries of customers | Banking & Mortgages (7), Fashion & Apparel (3), HR & Recruiting (2) | DevTools & Infrastructure (4), Travel & Hospitality (3), E-commerce & D2C (2) |
| Category | Customer Service Automation | Customer Service Automation |
| Data processing terms | A data processing agreement is available. ([talkdesk.com](https://www.talkdesk.com/legal/dpa/), checked 2026-10-04) | A data processing agreement is available. ([zendesk.com](https://www.zendesk.com/trust-center/), checked 2026-10-07) |
| Free trial | Free trial or free plan available. ([talkdesk.com](https://www.talkdesk.com/pricing/), checked 2026-10-04) | Free trial or free plan available. ([zendesk.com](https://www.zendesk.com/pricing/), checked 2026-10-07) |
| Integrations | — | Shopify, Microsoft Teams, Pipedrive, Klaviyo, GIPHY ([zendesk.com](https://www.zendesk.com/marketplace/), checked 2026-10-07) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Talkdesk: [novobanco](https://www.usedby.ai/case-studies/novobanco-talkdesk.md): **3%**: “AI agents handle 3% of calls” (captured by usedby 2026-10-04)
- Talkdesk: [Metro Finance](https://www.usedby.ai/case-studies/metro-finance-talkdesk.md): **40%**: “they achieved a 40% reduction in operating costs” (captured by usedby 2026-10-04)
- Zendesk AI: [IRC-CEO](https://www.usedby.ai/case-studies/irc-ceo-zendesk-ai.md): **56 percent**: “a reduction by more than 56 percent” (published 2026-03-09)
- Zendesk AI: [Babbel](https://www.usedby.ai/case-studies/babbel-zendesk-ai.md): **50 percent**: “more than 50 percent of Babbel’s tickets are automated through AI agents” (published 2026-02-11)

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Source: https://www.usedby.ai/compare/talkdesk-vs-zendesk-ai · How we check: https://www.usedby.ai/methodology