# Talkdesk vs Zowie: who uses which

On usedby, 47 companies use Talkdesk and 24 use Zowie. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 69 of 71 public lines checked.

## Side by side

|  | [Talkdesk](https://www.usedby.ai/tools/talkdesk.md) | [Zowie](https://www.usedby.ai/tools/zowie.md) |
|---|---|---|
| Public customers | 47 | 24 |
| Confirmed | 31 | 19 |
| Observed | 15 | 5 |
| Signals (job posts) | 1 | 0 |
| Top industries of customers | Banking & Mortgages (7), Fashion & Apparel (3), HR & Recruiting (2) | Retail (2), Logistics & Supply Chain (1) |
| Category | Customer Service Automation | Customer Service Automation |
| Data processing terms | A data processing agreement is available. ([talkdesk.com](https://www.talkdesk.com/legal/dpa/), checked 2026-10-04) | A data processing agreement is available. ([getzowie.com](https://getzowie.com/data-processing-agreement), checked 2026-10-08) |
| Free trial | Free trial or free plan available. ([talkdesk.com](https://www.talkdesk.com/pricing/), checked 2026-10-04) | — |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Talkdesk: [novobanco](https://www.usedby.ai/case-studies/novobanco-talkdesk.md): **3%**: “AI agents handle 3% of calls” (captured by usedby 2026-10-04)
- Talkdesk: [Metro Finance](https://www.usedby.ai/case-studies/metro-finance-talkdesk.md): **40%**: “they achieved a 40% reduction in operating costs” (captured by usedby 2026-10-04)

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Source: https://www.usedby.ai/compare/talkdesk-vs-zowie · How we check: https://www.usedby.ai/methodology