# Tidio vs Yellow.ai: who uses which

On usedby, 46 companies use Tidio and 27 use Yellow.ai. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 71 of 73 public lines checked.

## Side by side

|  | [Tidio](https://www.usedby.ai/tools/tidio.md) | [Yellow.ai](https://www.usedby.ai/tools/yellow-ai.md) |
|---|---|---|
| Public customers | 46 | 27 |
| Confirmed | 38 | 15 |
| Observed | 8 | 12 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Fashion & Apparel (3), Beauty & Cosmetics (2), Advertising & AdTech (1) | E-commerce & D2C (2), Automotive Manufacturing (1), Biotech & Pharma (1) |
| Category | Chatbots & Live Chat | Chatbots & Live Chat |
| Free trial | Free trial or free plan available. ([tidio.com](https://www.tidio.com/pricing/), checked 2026-10-04) | Free trial or free plan available. ([yellow.ai](https://yellow.ai/pricing/), checked 2026-10-08) |
| Integrations | Salesforce, Zendesk, Shopify, Instagram, Messenger (Meta), WhatsApp, WordPress, Zapier, Tidio OpenAPI, ActiveCampaign, Asana, Adobe Commerce (Magento) ([tidio.com](https://www.tidio.com/integrations/), checked 2026-10-04) | Zendesk, Genesys, Freshdesk, Freshchat, Freshservice ([yellow.ai](https://yellow.ai/freshworks-integration/), checked 2026-10-08) |
| Data residency | — | US, EU, Singapore, India, Indonesia, UAE ([yellow.ai](https://yellow.ai/platform/enterprise-grade-security/), checked 2026-10-08) |
| Data processing terms | — | A data processing agreement is available. ([yellow.ai](https://yellow.ai/dpa/), checked 2026-10-08) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Tidio: [Secureframe](https://www.usedby.ai/case-studies/secureframe-tidio.md): **59%**: “59% resolution rate – percentage of conversations where Lyro provided an answer and the visitor either left or hasn’t asked for live agent assistance” (published 2026-03-24)
- Tidio: [MattressNextDay](https://www.usedby.ai/case-studies/mattressnextday-tidio.md): **400+ hours**: “400+ hours 400+ Hours Saved Monthly: Significant time savings allowing agents to focus on complex cases and high-value interactions” (published 2026-03-23)
- Yellow.ai: [Sony India](https://www.usedby.ai/case-studies/sony-india-yellow-ai.md): **21,000**: “Isha has successfully handled over 21,000 customer and dealer calls with seamless integration” (published 2023-04-05)
- Yellow.ai: [Lulu Hypermarket](https://www.usedby.ai/case-studies/lulu-hypermarket-yellow-ai.md): **3M+**: “3M+ users engaged within weeks of launch.” (published 2026-04-20)

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Source: https://www.usedby.ai/compare/tidio-vs-yellow-ai · How we check: https://www.usedby.ai/methodology