# Yellow.ai vs Zowie: who uses which

On usedby, 27 companies use Yellow.ai and 24 use Zowie. 1 company uses both, including Decathlon. Counts include every proof level, job-post signals included; each company keeps its proof level on each side. Latest check 2026-10-08: 51 of 51 public lines checked.

## Side by side

|  | [Yellow.ai](https://www.usedby.ai/tools/yellow-ai.md) | [Zowie](https://www.usedby.ai/tools/zowie.md) |
|---|---|---|
| Public customers | 27 | 24 |
| Confirmed | 6 | 0 |
| Observed | 21 | 24 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers (every proof level) | E-commerce & D2C (3), Retail (3), Energy, Utilities & Cleantech (2) | E-commerce & D2C (5), Retail (5), Fashion & Apparel (3) |
| Category | AI agents for customer service | AI agents for customer service |
| Data residency | US, EU, Singapore, India, Indonesia, UAE ([yellow.ai](https://yellow.ai/platform/enterprise-grade-security/), checked 2026-10-08) | — |
| Data processing terms | A data processing agreement is available. ([yellow.ai](https://yellow.ai/dpa/), checked 2026-10-08) | A data processing agreement is available. ([getzowie.com](https://getzowie.com/data-processing-agreement), checked 2026-10-08) |
| Free trial | Free trial or free plan available. ([yellow.ai](https://yellow.ai/pricing/), checked 2026-10-08) | — |
| Integrations | Zendesk, Genesys, Freshdesk, Freshchat, Freshservice ([yellow.ai](https://yellow.ai/freshworks-integration/), checked 2026-10-08) | — |

## Companies that use both

Every proof level counts; the proof level of each side is shown, strongest proofs first. The first public proof is not an adoption date.

| Company | Proof, Yellow.ai | Proof, Zowie | First public proof, Zowie |
|---|---|---|---|
| [Decathlon](https://www.usedby.ai/companies/decathlon.md) | Observed | Observed | On or before December 2024 |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Yellow.ai: [Sony India](https://www.usedby.ai/case-studies/sony-india-yellow-ai.md): **21,000**: “Isha has successfully handled over 21,000 customer and dealer calls with seamless integration” (published 2023-04-05)
- Yellow.ai: [Lulu Hypermarket](https://www.usedby.ai/case-studies/lulu-hypermarket-yellow-ai.md): **3M+**: “3M+ users engaged within weeks of launch.” (published 2026-04-20)

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Source: https://www.usedby.ai/compare/yellow-ai-vs-zowie · How we check: https://www.usedby.ai/methodology