# Yuma vs Zendesk AI: who uses which

On usedby, 22 companies use Yuma and 27 use Zendesk AI. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-05: 42 of 49 public lines checked.

## Side by side

|  | [Yuma](https://www.usedby.ai/tools/yuma.md) | [Zendesk AI](https://www.usedby.ai/tools/zendesk-ai.md) |
|---|---|---|
| Public customers | 22 | 27 |
| Confirmed | 14 | 14 |
| Observed | 8 | 12 |
| Signals (job posts) | 0 | 1 |
| Top industries of customers | Beauty & Cosmetics (2), E-commerce & D2C (1), HR & Recruiting (1) | DevTools & Infrastructure (4), Travel & Hospitality (3), E-commerce & D2C (2) |
| Category | Customer Service Automation | Customer Service Automation |
| Security | SOC 2 Type II ([yuma.ai](https://yuma.ai/security), checked 2026-10-07) | — |
| Data processing terms | A data processing agreement is available. ([yuma.ai](https://yuma.ai/legal/dpa), checked 2026-10-07) | A data processing agreement is available. ([zendesk.com](https://www.zendesk.com/trust-center/), checked 2026-10-07) |
| Integrations | Shopify, Gorgias, Zendesk, Recharge, Klaviyo ([yuma.ai](https://yuma.ai/integrations), checked 2026-10-07) | Shopify, Microsoft Teams, Pipedrive, Klaviyo, GIPHY ([zendesk.com](https://www.zendesk.com/marketplace/), checked 2026-10-07) |
| Pricing | Starter: $14,400 /yr; Growth: $40,000 /yr; Scale: $90,000 /yr ([yuma.ai](https://yuma.ai/pricing), checked 2026-10-07) | — |
| Free trial | — | Free trial or free plan available. ([zendesk.com](https://www.zendesk.com/pricing/), checked 2026-10-07) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Yuma: [Finn](https://www.usedby.ai/case-studies/finn-yuma.md): **90%**: “cut average resolution times by 90%” (published 2025-07-29)
- Yuma: [Javvy Coffee](https://www.usedby.ai/case-studies/javvy-coffee-yuma.md): **12 minutes**: “Today, first response time holds steady at around 12 minutes.” (published 2026-02-06)
- Zendesk AI: [IRC-CEO](https://www.usedby.ai/case-studies/irc-ceo-zendesk-ai.md): **56 percent**: “a reduction by more than 56 percent” (published 2026-03-09)
- Zendesk AI: [Babbel](https://www.usedby.ai/case-studies/babbel-zendesk-ai.md): **50 percent**: “more than 50 percent of Babbel’s tickets are automated through AI agents” (published 2026-02-11)

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Source: https://www.usedby.ai/compare/yuma-vs-zendesk-ai · How we check: https://www.usedby.ai/methodology