# Zendesk AI vs Zowie: who uses which

On usedby, 27 companies use Zendesk AI and 24 use Zowie. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 47 of 51 public lines checked.

## Side by side

|  | [Zendesk AI](https://www.usedby.ai/tools/zendesk-ai.md) | [Zowie](https://www.usedby.ai/tools/zowie.md) |
|---|---|---|
| Public customers | 27 | 24 |
| Confirmed | 14 | 19 |
| Observed | 12 | 5 |
| Signals (job posts) | 1 | 0 |
| Top industries of customers | DevTools & Infrastructure (4), Travel & Hospitality (3), E-commerce & D2C (2) | Retail (2), Logistics & Supply Chain (1) |
| Category | Customer Service Automation | Customer Service Automation |
| Data processing terms | A data processing agreement is available. ([zendesk.com](https://www.zendesk.com/trust-center/), checked 2026-10-07) | A data processing agreement is available. ([getzowie.com](https://getzowie.com/data-processing-agreement), checked 2026-10-08) |
| Free trial | Free trial or free plan available. ([zendesk.com](https://www.zendesk.com/pricing/), checked 2026-10-07) | — |
| Integrations | Shopify, Microsoft Teams, Pipedrive, Klaviyo, GIPHY ([zendesk.com](https://www.zendesk.com/marketplace/), checked 2026-10-07) | — |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Zendesk AI: [IRC-CEO](https://www.usedby.ai/case-studies/irc-ceo-zendesk-ai.md): **56 percent**: “a reduction by more than 56 percent” (published 2026-03-09)
- Zendesk AI: [Babbel](https://www.usedby.ai/case-studies/babbel-zendesk-ai.md): **50 percent**: “more than 50 percent of Babbel’s tickets are automated through AI agents” (published 2026-02-11)

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Source: https://www.usedby.ai/compare/zendesk-ai-vs-zowie · How we check: https://www.usedby.ai/methodology