Wie Commonwealth Bank H2O.ai nutzt

We aspire to be the trusted partner at the centre of our customers’ financial lives.

From our peak in 2022, we’ve reduced customer scam losses by 76%. AI has allowed us to keep our customers safe in ways that simply weren’t possible before. AI has been a means to improve customer service. We are using it in any number of ways from fraud detection, to anti-money laundering, serving our customers through our products and services.

Every decision we make for our customers, and we make millions every day, we're making those decisions 100% better using H2O.ai.

From our peak in 2022, we've reduced customer scam losses by 76%. AI has allowed us to keep our customers safe in ways that simply weren't possible before.

We are building an AI-powered organisation for the benefit of our customers.

This really is just the beginning of where we can start to embed and radically reimagine our day-to-day operations and make lives better for our colleagues and our customers.