# Who uses Ada? 35 companies use Ada on usedby: 27 confirmed, 8 observed and 0 signals. 17% of them are in Fintech & Payments. Confirmed or observed customers include Grab, Canva and Monday. Latest check 2026-10-05: 27 of 35 companies checked, from 15 public sources. > AI-powered customer support tool - Category: [Customer Service Automation](https://www.usedby.ai/tools/category/customer-service-automation.md) - Website: [ada.cx](https://www.ada.cx) ## Customers Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote or a press release), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). The first public proof is the first public page we found, not an adoption date. | Company | Industry | Proof | First public proof | Source | |---|---|---|---|---| | [Grab](https://www.usedby.ai/companies/grab.md) | Mobility & Ride-hailing | Confirmed | — | [ada.cx](https://www.ada.cx/case-studies/), captured 2026-10-05 | | [Canva](https://www.usedby.ai/companies/canva.md) | Marketing Tech | Observed | — | [ada.cx](https://www.ada.cx) | | [Monday](https://www.usedby.ai/companies/monday.md) | HR & Recruiting | Observed | — | [ada.cx](https://www.ada.cx) | | [Pinterest](https://www.usedby.ai/companies/pinterest.md) | Marketing Tech | Observed | — | [ada.cx](https://www.ada.cx/wall-of-love/), captured 2026-10-05 | | [Sky](https://www.usedby.ai/companies/sky.md) | Streaming & Content | Observed | — | [ada.cx](https://www.ada.cx/wall-of-love/), captured 2026-10-05 | | [Square](https://www.usedby.ai/companies/square.md) | Fintech & Payments | Observed | — | [ada.cx](https://www.ada.cx) | | [ClickUp](https://www.usedby.ai/companies/clickup.md) | DevTools & Infrastructure | Confirmed | — | [ada.cx](https://www.ada.cx/wall-of-love/), captured 2026-10-05 | | [Life360](https://www.usedby.ai/companies/life360.md) | Mobility & Ride-hailing | Confirmed | — | [ada.cx](https://www.ada.cx/case-studies/), captured 2026-10-05 | | [monday.com](https://www.usedby.ai/companies/monday-com.md) | HR & Recruiting | Confirmed | — | [ada.cx](https://www.ada.cx/wall-of-love/), captured 2026-10-05 | | [Malaysia Air](https://www.usedby.ai/companies/malaysia-air.md) | Airlines & Aviation Services | Observed | — | [ada.cx](https://www.ada.cx/wall-of-love/), captured 2026-10-05 | | [Zoominfo](https://www.usedby.ai/companies/zoominfo.md) | Sales Tech & CRM | Observed | — | [ada.cx](https://www.ada.cx/wall-of-love/), captured 2026-10-05 | | [Blackhawk Network](https://www.usedby.ai/companies/blackhawk-network.md) | Fintech & Payments | Confirmed | — | [ada.cx](https://www.ada.cx/case-study/blackhawk-network/), captured 2026-10-05 | | [Cebu Pacific](https://www.usedby.ai/companies/cebu-pacific.md) | Airlines & Aviation Services | Confirmed | — | [ada.cx](https://www.ada.cx/case-studies/), captured 2026-10-05 | | [Checkr](https://www.usedby.ai/companies/checkr.md) | HR & Recruiting | Confirmed | — | [ada.cx](https://www.ada.cx/case-studies/), captured 2026-10-05 | | [Barns & Noble](https://www.usedby.ai/companies/barns-noble.md) | Retail | Observed | — | [ada.cx](https://www.ada.cx/wall-of-love/), captured 2026-10-05 | | [Betsson Group](https://www.usedby.ai/companies/betsson-group.md) | Gaming & Esports | Confirmed | — | [ada.cx](https://www.ada.cx/case-studies/), captured 2026-10-05 | | [Deezer](https://www.usedby.ai/companies/deezer.md) | — | Confirmed | — | [ada.cx](https://www.ada.cx/case-study/deezer/), captured 2026-10-05 | | [Endy](https://www.usedby.ai/companies/endy.md) | — | Confirmed | — | [ada.cx](https://www.ada.cx/case-studies/), captured 2026-10-05 | | [eSky](https://www.usedby.ai/companies/esky.md) | — | Confirmed | — | [ada.cx](https://www.ada.cx/case-study/esky/), captured 2026-10-05 | | [GoFundMe](https://www.usedby.ai/companies/gofundme.md) | — | Confirmed | — | [ada.cx](https://www.ada.cx/case-study/gofundme/), captured 2026-10-05 | | [Indigo](https://www.usedby.ai/companies/indigo.md) | Retail | Confirmed | — | [ada.cx](https://www.ada.cx/case-studies/), captured 2026-10-05 | | [Loop Earplugs](https://www.usedby.ai/companies/loop-earplugs.md) | E-commerce & D2C | Confirmed | — | [ada.cx](https://www.ada.cx/case-study/loop-earplugs/), captured 2026-10-05 | | [Neo Financial](https://www.usedby.ai/companies/neo-financial.md) | Fintech & Payments | Confirmed | — | [ada.cx](https://www.ada.cx/case-study/neo-financial/) | | [Rogers Bank](https://www.usedby.ai/companies/rogers-bank.md) | Banking & Mortgages | Confirmed | — | [ada.cx](https://www.ada.cx/case-study/rogers-bank/) | | [Wave](https://www.usedby.ai/companies/wave-financial.md) | Fintech & Payments | Confirmed | — | [ada.cx](https://www.ada.cx/case-studies/), captured 2026-10-05 | | [Brigit](https://www.usedby.ai/companies/brigit.md) | Fintech & Payments | Confirmed | — | [ada.cx](https://www.ada.cx/wall-of-love/), captured 2026-10-05 | | [Digicel](https://www.usedby.ai/companies/digicel.md) | Telecommunications | Confirmed | — | [ada.cx](https://www.ada.cx/case-studies/), captured 2026-10-05 | | [IPSY](https://www.usedby.ai/companies/ipsy.md) | Beauty & Cosmetics | Confirmed | — | [ada.cx](https://www.ada.cx/case-study/ipsy/), captured 2026-10-05 | | [Neptune Flood](https://www.usedby.ai/companies/neptune-flood.md) | Insurance & InsurTech | Confirmed | — | [ada.cx](https://www.ada.cx/case-study/neptune-flood/) | | [Simba Sleep](https://www.usedby.ai/companies/simba-sleep.md) | E-commerce & D2C | Confirmed | — | [ada.cx](https://www.ada.cx/case-study/simba-sleep/) | | [Tango Card](https://www.usedby.ai/companies/tango-card.md) | Marketing Tech | Confirmed | — | [ada.cx](https://www.ada.cx/case-studies/), captured 2026-10-05 | | [Trust & Will](https://www.usedby.ai/companies/trust-will.md) | Legal & Compliance | Confirmed | — | [ada.cx](https://www.ada.cx/case-studies/), captured 2026-10-05 | | [Dott](https://www.usedby.ai/companies/dott.md) | Mobility & Ride-hailing | Confirmed | — | [ada.cx](https://www.ada.cx/case-study/dott/), captured 2026-10-05 | | [Epos Now](https://www.usedby.ai/companies/epos-now.md) | E-commerce & D2C | Confirmed | — | [ada.cx](https://www.ada.cx/wall-of-love/), captured 2026-10-05 | | [Tilt](https://www.usedby.ai/companies/tilt.md) | Fintech & Payments | Confirmed | — | [ada.cx](https://www.ada.cx/case-study/tilt/) | ## Published results Reviewed stories only. A figure is the vendor’s or the customer’s claim, quoted with its label; usedby did not measure it. - [Dott](https://www.usedby.ai/case-studies/dott-ada.md): **77%** automated resolution rate (Vendor case study, published 2026-05-21) - [Deezer](https://www.usedby.ai/case-studies/deezer-ada.md): **11 percentage points** increase in automated resolution rate over six (Vendor case study, published 2026-08-17) ## Before you buy usedby has not verified Ada’s pricing, security or data terms yet. ## Alternatives - [Intercom](https://www.usedby.ai/tools/intercom.md): 114 public customers. Compare: https://www.usedby.ai/compare/ada-vs-intercom.md - [Cognigy](https://www.usedby.ai/tools/cognigy.md): 58 public customers. Compare: https://www.usedby.ai/compare/ada-vs-cognigy.md - [Sierra](https://www.usedby.ai/tools/sierra.md): 50 public customers. Compare: https://www.usedby.ai/compare/ada-vs-sierra.md - [Assembled](https://www.usedby.ai/tools/assembled.md): 39 public customers. Compare: https://www.usedby.ai/compare/ada-vs-assembled.md - [Decagon](https://www.usedby.ai/tools/decagon.md): 43 public customers. Compare: https://www.usedby.ai/compare/ada-vs-decagon.md More: https://www.usedby.ai/alternatives/ada.md --- Source: https://www.usedby.ai/tools/ada · How we check: https://www.usedby.ai/methodology