# Who uses Agentforce? 38 companies use Agentforce on usedby: 31 confirmed, 6 observed and 1 signal. Of the 18 with a known size, 89% have more than 1,000 employees. The largest group: Consumer Goods companies with more than 1,000 employees (3 companies). Customers include Accenture, PepsiCo and Reddit. Latest check 2026-11-15: 38 of 38 companies checked, from 34 public sources. - Category: [AI agents for customer service](https://www.usedby.ai/tools/category/customer-service-automation.md) - Website: [salesforce.com](https://www.salesforce.com/agentforce/) ## Customers Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote, a press release, or the company's own public account of using the tool (its own site, or a post by one of its executives, VP or above)), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). A line the company declared to usedby itself, or that it lists as a sub-processor on its own legal page, is marked declared. The first public proof is a relationship-level date, not an adoption date. Relationship labels describe the source's scope. They do not establish current contract, spend or company-wide deployment. The claim permalink identifies the usedby record; the primary source supports the relationship. These two links provide attribution for a summary. Evidence is selected, not exhaustive; missing evidence or a public archive does not establish that none exists. Relationship-level dates are not verified publication dates of the selected source. | Company | Industry | Proof | First public proof | Source | Relationship | Claim | |---|---|---|---|---|---|---| | [Accenture](https://www.usedby.ai/companies/accenture.md) | IT Services & System Integration | Confirmed · checked 2026-11 | — | [salesforce.com](https://www.salesforce.com/customer-stories/accenture-rajendra-prasad-and-sara-porter-interview/), captured 2026-11-14 | Usage described by a public source | [Accenture · Agentforce claim](https://www.usedby.ai/claims/cmwgqd65l0023vl4yx2sffrm0) | | [PepsiCo](https://www.usedby.ai/companies/pepsico.md) | Consumer Goods | Confirmed · checked 2026-11 | — | [salesforce.com](https://www.salesforce.com/customer-stories/pepsico/), captured 2026-11-15 | Usage described by a public source | [PepsiCo · Agentforce claim](https://www.usedby.ai/claims/cmwi5u5pa000pt84y6ffhafdf) | | [Reddit](https://www.usedby.ai/companies/reddit.md) | Media & Publishing | Confirmed · checked 2026-11 | — | [salesforce.com](https://www.salesforce.com/customer-stories/reddit/), captured 2026-11-15 | Usage described by a public source | [Reddit · Agentforce claim](https://www.usedby.ai/claims/cmwi5uoi8000ut84y4akotuwy) | | [Salesforce](https://www.usedby.ai/companies/salesforce.md) | Sales Tech & CRM | Confirmed · checked 2026-11 | — | [salesforce.com](https://www.salesforce.com/customer-stories/agentforce-for-dot-com/), captured 2026-11-15 | Usage described by a public source | [Salesforce · Agentforce claim](https://www.usedby.ai/claims/cmwi5zo880039t84ypmwnzmtg) | | [Uber](https://www.usedby.ai/companies/uber.md) | Mobility & Ride-hailing | Confirmed · checked 2026-11 | — | [salesforce.com](https://www.salesforce.com/customer-stories/uber/), captured 2026-11-15 | Usage described by a public source | [Uber · Agentforce claim](https://www.usedby.ai/claims/cmwi5xim6002mt84y0fw7ga96) | | [Indeed](https://www.usedby.ai/companies/indeed.md) | HR & Recruiting | Confirmed · checked 2026-11 | — | [salesforce.com](https://www.salesforce.com/customer-stories/indeed/), captured 2026-11-14 | Usage described by a public source | [Indeed · Agentforce claim](https://www.usedby.ai/claims/cmwgpw9kh0007vl4yzxs3d133) | | [Fujitsu](https://www.usedby.ai/companies/fujitsu.md) | IT Services & System Integration | Confirmed · checked 2026-11 | — | [salesforce.com](https://www.salesforce.com/customer-stories/fujitsu/), captured 2026-11-14 | Usage described by a public source | [Fujitsu · Agentforce claim](https://www.usedby.ai/claims/cmwgpwbey000lvl4ywls5ig2y) | | [SaaStr](https://www.usedby.ai/companies/saastr.md) | Marketing Tech | Confirmed · checked 2026-11 | — | [salesforce.com](https://www.salesforce.com/customer-stories/saastr-ai/), captured 2026-11-15 | Usage described by a public source | [SaaStr · Agentforce claim](https://www.usedby.ai/claims/cmwi5vgsz001ft84yu5bfp51h) | | [Xero](https://www.usedby.ai/companies/xero.md) | Accounting & Audit | Confirmed · checked 2026-11 | — | [salesforce.com](https://www.salesforce.com/ap/customer-stories/xero/), captured 2026-11-15 | Usage described by a public source | [Xero · Agentforce claim](https://www.usedby.ai/claims/cmwi5yjd5002zt84yqiz0idno) | | [1-800Accountant](https://www.usedby.ai/companies/1-800accountant.md) | — | Confirmed · checked 2026-11 | — | [salesforce.com](https://www.salesforce.com/customer-stories/1800-accountant/), captured 2026-11-14 | Usage described by a public source | [1-800Accountant · Agentforce claim](https://www.usedby.ai/claims/cmwgpwaat000bvl4yg9binaen) | | [Aflac Japan](https://www.usedby.ai/companies/aflac-japan.md) | — | Confirmed · checked 2026-11 | — | [salesforce.com](https://www.salesforce.com/customer-stories/aflac/), captured 2026-11-14 | Usage described by a public source | [Aflac Japan · Agentforce claim](https://www.usedby.ai/claims/cmwgqdfxj002evl4ypk40nkny) | | [Bionic](https://www.usedby.ai/companies/bionic.md) | — | Confirmed · checked 2026-11 | — | [salesforce.com](https://www.salesforce.com/customer-stories/bionic-james-lomas-byline/), captured 2026-11-14 | Usage described by a public source | [Bionic · Agentforce claim](https://www.usedby.ai/claims/cmwgqdwtb002kvl4yiqxvxxrc) | | [CVS Health](https://www.usedby.ai/companies/cvs-health.md) | Pharmacy & Healthcare Distribution | Confirmed · checked 2026-11 | — | [salesforce.com](https://www.salesforce.com/customer-stories/cvs-health/), captured 2026-11-14 | Usage described by a public source | [CVS Health · Agentforce claim](https://www.usedby.ai/claims/cmwgqebc5002pvl4yflaj9uz5) | | [Endress+Hauser](https://www.usedby.ai/companies/endress-hauser.md) | Manufacturing | Confirmed · checked 2026-11 | — | [salesforce.com](https://www.salesforce.com/customer-stories/endress-and-hauser/), captured 2026-11-14 | Usage described by a public source | [Endress+Hauser · Agentforce claim](https://www.usedby.ai/claims/cmwgqersv002uvl4yzhkdv9ps) | | [Engie](https://www.usedby.ai/companies/engie.md) | Energy, Utilities & Cleantech | Confirmed · checked 2026-11 | — | [salesforce.com](https://www.salesforce.com/customer-stories/engie/), captured 2026-11-14 | Usage described by a public source | [Engie · Agentforce claim](https://www.usedby.ai/claims/cmwgqexzj0031vl4y2hujsgdy) | | [Equinox](https://www.usedby.ai/companies/equinox.md) | Sports & Fitness | Confirmed · checked 2026-11 | — | [salesforce.com](https://www.salesforce.com/customer-stories/equinox/), captured 2026-11-14 | Usage described by a public source | [Equinox · Agentforce claim](https://www.usedby.ai/claims/cmwgpwb5d000ivl4yfbw2h7ow) | | [GE Appliances](https://www.usedby.ai/companies/ge-appliances.md) | — | Confirmed · checked 2026-11 | — | [salesforce.com](https://www.salesforce.com/customer-stories/ge-appliances/), captured 2026-11-14 | Usage described by a public source | [GE Appliances · Agentforce claim](https://www.usedby.ai/claims/cmwgqfpha0039vl4y3ik51abt) | | [Greenlane](https://www.usedby.ai/companies/greenlane.md) | — | Confirmed · checked 2026-11 | — | [salesforce.com](https://www.salesforce.com/customer-stories/greenlane/), captured 2026-11-15 | Usage described by a public source | [Greenlane · Agentforce claim](https://www.usedby.ai/claims/cmwgpx5gm0018vl4ywmey0d3u) | | [Heathrow](https://www.usedby.ai/companies/heathrow.md) | Airlines & Aviation Services | Confirmed · checked 2026-11 | — | [salesforce.com](https://www.salesforce.com/customer-stories/heathrow-airport/), captured 2026-11-14 | Usage described by a public source | [Heathrow · Agentforce claim](https://www.usedby.ai/claims/cmwgpwaxe000fvl4y0jhfthju) | | [MIMIT Health](https://www.usedby.ai/companies/mimit-health.md) | — | Confirmed · checked 2026-11 | — | [salesforce.com](https://www.salesforce.com/customer-stories/mimit-health/), captured 2026-11-14 | Usage described by a public source | [MIMIT Health · Agentforce claim](https://www.usedby.ai/claims/cmwgqgoh4003hvl4yhb5b1tpc) | | [National Ability Center](https://www.usedby.ai/companies/national-ability-center.md) | Non-profit & NGO | Confirmed · checked 2026-11 | — | [salesforce.com](https://www.salesforce.com/customer-stories/national-ability-center-jamie-starr-interview/), captured 2026-11-15 | Usage described by a public source | [National Ability Center · Agentforce claim](https://www.usedby.ai/claims/cmwi5srec000kt84yuqdocqld) | | [OpenTable](https://www.usedby.ai/companies/opentable.md) | Restaurants & Food Services | Confirmed · checked 2026-11 | — | [salesforce.com](https://www.salesforce.com/customer-stories/opentable/), captured 2026-11-15 | Usage described by a public source | [OpenTable · Agentforce claim](https://www.usedby.ai/claims/cmwgpw94z0001vl4y2uafq7vs) | | [reMarkable](https://www.usedby.ai/companies/remarkable.md) | Semiconductors & Hardware | Confirmed · checked 2026-11 | — | [salesforce.com](https://www.salesforce.com/customer-stories/remarkable/), captured 2026-11-15 | Usage described by a public source | [reMarkable · Agentforce claim](https://www.usedby.ai/claims/cmwi5uw6a0011t84ysgat67p9) | | [Rocket Pro](https://www.usedby.ai/companies/rocket-pro.md) | — | Confirmed · checked 2026-11 | — | [salesforce.com](https://www.salesforce.com/customer-stories/rocket-pro/), captured 2026-11-15 | Usage described by a public source | [Rocket Pro · Agentforce claim](https://www.usedby.ai/claims/cmwi5v3vp0019t84yxdu8513h) | | [Sammons Financial Group](https://www.usedby.ai/companies/sammons-financial-group.md) | — | Confirmed · checked 2026-11 | — | [salesforce.com](https://www.salesforce.com/customer-stories/sammons-financial-group/), captured 2026-11-15 | Usage described by a public source | [Sammons Financial Group · Agentforce claim](https://www.usedby.ai/claims/cmwi5vpyd001mt84yyh8ozb4x) | | [SharkNinja](https://www.usedby.ai/companies/sharkninja.md) | Consumer Goods | Confirmed · checked 2026-11 | — | [salesforce.com](https://www.salesforce.com/customer-stories/sharkninja/), captured 2026-11-15 | Usage described by a public source | [SharkNinja · Agentforce claim](https://www.usedby.ai/claims/cmwgpw9dq0004vl4yqmvvzw75) | | [Simplyhealth](https://www.usedby.ai/companies/simplyhealth.md) | Insurance & InsurTech | Confirmed · checked 2026-11 | — | [salesforce.com](https://www.salesforce.com/customer-stories/simplyhealth/), captured 2026-11-15 | Usage described by a public source | [Simplyhealth · Agentforce claim](https://www.usedby.ai/claims/cmwi5w8k40020t84ykzkgrzkc) | | [SPECS AR Glasses](https://www.usedby.ai/companies/specs-ar-glasses.md) | — | Confirmed · checked 2026-11 | — | [salesforce.com](https://www.salesforce.com/customer-stories/specs/), captured 2026-11-15 | Usage described by a public source | [SPECS AR Glasses · Agentforce claim](https://www.usedby.ai/claims/cmwi5vxle001vt84y6uvpr5sc) | | [Takeda](https://www.usedby.ai/companies/takeda.md) | Biotech & Pharma | Confirmed · checked 2026-11 | — | [salesforce.com](https://www.salesforce.com/customer-stories/takeda-garth-hemmingsen-interview/), captured 2026-11-15 | Usage described by a public source | [Takeda · Agentforce claim](https://www.usedby.ai/claims/cmwi5wl300028t84yasyh8u1z) | | [Telepass](https://www.usedby.ai/companies/telepass.md) | — | Confirmed · checked 2026-11 | — | [salesforce.com](https://www.salesforce.com/customer-stories/telepass/), captured 2026-11-15 | Usage described by a public source | [Telepass · Agentforce claim](https://www.usedby.ai/claims/cmwi5wtwc002et84y68qdu862) | | [Vivint](https://www.usedby.ai/companies/vivint.md) | Physical Security | Confirmed · checked 2026-11 | — | [salesforce.com](https://www.salesforce.com/customer-stories/vivint/), captured 2026-11-15 | Usage described by a public source | [Vivint · Agentforce claim](https://www.usedby.ai/claims/cmwi5y5rn002tt84y3dz0u4ow) | | [Nestlé](https://www.usedby.ai/companies/nestle.md) | Consumer Goods | Observed · checked 2026-11 | — | [salesforce.com](https://www.salesforce.com/customer-stories/), captured 2026-11-15 | Listed as a customer by the vendor | [Nestlé · Agentforce claim](https://www.usedby.ai/claims/cmwgpx4bl0011vl4yathmh3a3) | | [Prudential](https://www.usedby.ai/companies/prudential.md) | Insurance & InsurTech | Observed · checked 2026-11 | — | [salesforce.com](https://www.salesforce.com/agentforce/), captured 2026-11-15 | Listed as a customer by the vendor | [Prudential · Agentforce claim](https://www.usedby.ai/claims/cmwgpwc3l000svl4ynt42mqh0) | | [Bombardier](https://www.usedby.ai/companies/bombardier.md) | Aerospace & Defense | Observed · checked 2026-11 | — | [salesforce.com](https://www.salesforce.com/customer-stories/), captured 2026-11-15 | Listed as a customer by the vendor | [Bombardier · Agentforce claim](https://www.usedby.ai/claims/cmwgpx4iv0014vl4y9w2jqurg) | | [Engine](https://www.usedby.ai/companies/engine.md) | Travel & Hospitality | Observed · checked 2026-11 | — | [salesforce.com](https://www.salesforce.com/agentforce/), captured 2026-11-15 | Listed as a customer by the vendor | [Engine · Agentforce claim](https://www.usedby.ai/claims/cmwgpwcbg000vvl4yuq6rf6j1) | | [Finnair](https://www.usedby.ai/companies/finnair.md) | Airlines & Aviation Services | Observed · checked 2026-11 | — | [salesforce.com](https://www.salesforce.com/agentforce/), captured 2026-11-15 | Listed as a customer by the vendor | [Finnair · Agentforce claim](https://www.usedby.ai/claims/cmwgpwbxx000pvl4ynqb6z92h) | | [Good360](https://www.usedby.ai/companies/good360.md) | Non-profit & NGO | Observed · checked 2026-11 | — | [salesforce.com](https://www.salesforce.com/agentforce/), captured 2026-11-15 | Listed as a customer by the vendor | [Good360 · Agentforce claim](https://www.usedby.ai/claims/cmwgpwcfw000yvl4y91ty1h7p) | | [CarTrawler](https://www.usedby.ai/companies/cartrawler.md) | Travel & Hospitality | Signal · checked 2026-11 | Publication date unknown (job-post evidence) | [jobs.lever.co](https://jobs.lever.co/cartrawler/77fb400e-008f-4b9a-9566-207a1767ef85), captured 2026-11-15 | Employee usage indicated by a job post | [CarTrawler · Agentforce claim](https://www.usedby.ai/claims/cmwhace8r000gt54y58uln9w2) | ## By industry and company size Customers per industry, split by employees per company. Every proof level counts, job posts included. A company with no stored size gets its own column, never counted as small. | Industry | Customers | Up to 200 | 201 to 1,000 | Over 1,000 | Size unknown | |---|---|---|---|---|---| | Consumer Goods | 3 | 0 | 0 | 3 | 0 | ## AI agents for customer service tools by industry Which AI agents for customer service tools companies use in the industries where Agentforce has customers, ranked by companies. - [AI agents for customer service in Consumer Goods](https://www.usedby.ai/companies/industry/consumer-goods-fmcg/customer-service-automation.md) (3 Agentforce customers in this industry) - [AI agents for customer service in Airlines & Aviation Services](https://www.usedby.ai/companies/industry/airlines-aviation-services/customer-service-automation.md) (2 Agentforce customers in this industry) - [AI agents for customer service in Insurance & InsurTech](https://www.usedby.ai/companies/industry/insurance-insurtech/customer-service-automation.md) (2 Agentforce customers in this industry) - [AI agents for customer service in Travel & Hospitality](https://www.usedby.ai/companies/industry/travel-hospitality/customer-service-automation.md) (2 Agentforce customers in this industry) - [AI agents for customer service in Energy, Utilities & Cleantech](https://www.usedby.ai/companies/industry/energy-utilities-cleantech/customer-service-automation.md) (1 Agentforce customer in this industry) - [AI agents for customer service in HR & Recruiting](https://www.usedby.ai/companies/industry/hr-recruiting-hr-tech/customer-service-automation.md) (1 Agentforce customer in this industry) ## Published results Reviewed stories only. A figure is the vendor’s or the customer’s claim, quoted with its label; usedby did not measure it. - [Salesforce](https://www.usedby.ai/case-studies/salesforce-agentforce.md): **$20 million** lift in marketing-driven sales pipeline (Company's own page, captured by usedby 2026-11-15) - [Greenlane](https://www.usedby.ai/case-studies/greenlane-agentforce.md): **58%** faster support responses compared with the shared (Vendor case study, captured by usedby 2026-11-15) - [Vivint](https://www.usedby.ai/case-studies/vivint-agentforce.md): **20%** autonomous resolution rate (Vendor case study, captured by usedby 2026-11-15) - [Uber](https://www.usedby.ai/case-studies/uber-agentforce.md): **60%** higher email conversion rate with Agentforce (Vendor case study, captured by usedby 2026-11-15) - [Telepass](https://www.usedby.ai/case-studies/telepass-agentforce.md): **87%** incoming customer inquiries autonomously resolved (Vendor case study, captured by usedby 2026-11-15) - [SPECS AR Glasses](https://www.usedby.ai/case-studies/specs-ar-glasses-agentforce.md): **4** agents built (one superagent and three orchestrated agents) (Vendor case study, captured by usedby 2026-11-15) - [SaaStr](https://www.usedby.ai/case-studies/saastr-agentforce.md): **$2.7 million** additional deals closed from leads sales reps (Vendor case study, captured by usedby 2026-11-15) - [Rocket Pro](https://www.usedby.ai/case-studies/rocket-pro-agentforce.md): **\<5 minutes** Expected outreach preparation time, down from 30–60 minutes (Vendor case study, captured by usedby 2026-11-15) - [reMarkable](https://www.usedby.ai/case-studies/remarkable-agentforce.md): **37%** share of support cases resolved autonomously by Agentforce (Vendor case study, captured by usedby 2026-11-15) - [Reddit](https://www.usedby.ai/case-studies/reddit-agentforce.md): **84%** reduction in time to resolve via chat (Vendor case study, captured by usedby 2026-11-15) - [Xero](https://www.usedby.ai/case-studies/xero-agentforce.md): story without a checked figure. (Vendor case study, captured by usedby 2026-11-15) - [Takeda](https://www.usedby.ai/case-studies/takeda-agentforce.md): story without a checked figure. (Vendor case study, captured by usedby 2026-11-15) 12 of 26 stories shown. Every story: https://www.usedby.ai/case-studies ## Before you buy Read on Agentforce’s own pages; the quote was found on the cited page. | Fact | Value | Source | Checked | |---|---|---|---| | Data processing terms | A data processing agreement is available. | [salesforce.com](https://www.salesforce.com/company/legal/privacy/?bc=OTH) | 2026-11-15 | | Free trial | Free trial or free plan available. | [salesforce.com](https://www.salesforce.com/agentforce/pricing/?bc=OTH) | 2026-11-15 | ## Alternatives Tools of the same or a competing category, from another vendor, ranked by public customers (every proof level, job posts included). - [Intercom](https://www.usedby.ai/tools/intercom.md): 130 public customers, 0 shared with Agentforce. - [Gorgias](https://www.usedby.ai/tools/gorgias.md): 117 public customers, 0 shared with Agentforce. - [Featurebase](https://www.usedby.ai/tools/featurebase.md): 78 public customers, 0 shared with Agentforce. - [Sierra](https://www.usedby.ai/tools/sierra.md): 62 public customers, 1 shared with Agentforce. Compare: https://www.usedby.ai/compare/agentforce-vs-sierra.md - [Cognigy](https://www.usedby.ai/tools/cognigy.md): 55 public customers, 1 shared with Agentforce. Compare: https://www.usedby.ai/compare/agentforce-vs-cognigy.md More: https://www.usedby.ai/alternatives/agentforce.md ## Frequently asked questions about Agentforce ### Who uses Agentforce? 38 companies use Agentforce (31 confirmed, 6 observed, 1 signal), including Accenture, PepsiCo, and Reddit. ### What results do companies report with Agentforce? Companies that use Agentforce report these results in public case studies. Salesforce: $20 million lift to marketing-driven sales pipeline (source: [salesforce.com](), checked November 15, 2026). Agentforce delivered answers 58% faster than Greenlane's shared call center model (source: [salesforce.com](), checked November 15, 2026). Uber: boosting conversion rates by 60% (source: [salesforce.com](), checked November 15, 2026). ### Does Agentforce offer a data processing agreement (DPA)? Yes: Agentforce states on its own website that a data processing agreement (DPA) is available to customers. Source: [salesforce.com](), checked November 15, 2026. ### Does Agentforce have a free trial? Agentforce states on its own website that a free trial or a free plan is available. Source: [salesforce.com](), checked November 15, 2026. ### Which industries use Agentforce? The industries with the most Agentforce customers are Consumer Goods (3). ### What are the alternatives to Agentforce? Ranked by public customers (every proof level counts, job posts included), the top Agentforce alternatives are Intercom (130 customers, 0 shared), Gorgias (117 customers, 0 shared), Featurebase (78 customers, 0 shared), and Sierra (62 customers, 1 shared). [See all Agentforce alternatives](https://www.usedby.ai/alternatives/agentforce.md). ### How does usedby know who uses Agentforce, and how current is it? Each company here links to a public page that names it as a Agentforce customer, and each line shows its proof level. The latest check ran on November 15, 2026. [How usedby collects and checks its data](https://www.usedby.ai/methodology.md). --- Source: https://www.usedby.ai/tools/agentforce · How we check: https://www.usedby.ai/methodology