# Who uses ASAPP?

6 companies use ASAPP on usedby: 3 confirmed, 3 observed and 0 signals. 33% of them are in Airlines & Aviation Services. Confirmed or observed customers include American Airlines, JetBlue and Dish. Latest check 2026-10-07: 6 of 6 companies checked, from 4 public sources.

> Agentic customer experience platform with GenerativeAgent for enterprise contact centers.

- Category: [Customer Service Automation](https://www.usedby.ai/tools/category/customer-service-automation.md)
- Website: [asapp.com](https://www.asapp.com/)

## Customers

Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote or a press release), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). The first public proof is the first public page we found, not an adoption date.

| Company | Industry | Proof | First public proof | Source |
|---|---|---|---|---|
| [American Airlines](https://www.usedby.ai/companies/american-airlines.md) | Airlines & Aviation Services | Confirmed | — | [asapp.com](https://www.asapp.com/case-studies/american-case-study), captured 2026-10-07 |
| [JetBlue](https://www.usedby.ai/companies/jetblue.md) | Airlines & Aviation Services | Confirmed | — | [asapp.com](https://www.asapp.com/case-studies/american-case-study), captured 2026-10-07 |
| [Dish](https://www.usedby.ai/companies/dish.md) | Streaming & Content | Observed | — | [asapp.com](https://www.asapp.com/case-studies), captured 2026-10-07 |
| [Tangerine Bank](https://www.usedby.ai/companies/tangerine-bank.md) | — | Confirmed | — | [asapp.com](https://www.asapp.com/), captured 2026-10-07 |
| [Astound Broadband](https://www.usedby.ai/companies/astound-broadband.md) | — | Observed | — | [asapp.com](https://www.asapp.com/case-studies), captured 2026-10-07 |
| [Ernst & Young](https://www.usedby.ai/companies/ernst-young.md) | — | Observed | — | [asapp.com](https://www.asapp.com/case-studies), captured 2026-10-07 |

## Before you buy

Read on ASAPP’s own pages; the quote was found on the cited page.

| Fact | Value | Source | Checked |
|---|---|---|---|
| Security | SOC 2 Type II, PCI DSS | [trust.asapp.com](https://trust.asapp.com/) | 2026-10-08 |
| Your data | Not used to train models by default. | [asapp.com](https://www.asapp.com/customer-experience-platform/safety-security) | 2026-10-08 |
| Data processing terms | A data processing agreement is available. | [asapp.com](https://www.asapp.com/privacy-policy) | 2026-10-08 |

## Alternatives

- [Cognigy](https://www.usedby.ai/tools/cognigy.md): 58 public customers. Compare: https://www.usedby.ai/compare/asapp-vs-cognigy.md
- [Intercom](https://www.usedby.ai/tools/intercom.md): 114 public customers. Compare: https://www.usedby.ai/compare/asapp-vs-intercom.md
- [Sierra](https://www.usedby.ai/tools/sierra.md): 50 public customers. Compare: https://www.usedby.ai/compare/asapp-vs-sierra.md
- [Decagon](https://www.usedby.ai/tools/decagon.md): 43 public customers. Compare: https://www.usedby.ai/compare/asapp-vs-decagon.md
- [Sanas](https://www.usedby.ai/tools/sanas.md): 48 public customers. Compare: https://www.usedby.ai/compare/asapp-vs-sanas.md

More: https://www.usedby.ai/alternatives/asapp.md

---
Source: https://www.usedby.ai/tools/asapp · How we check: https://www.usedby.ai/methodology