# Who uses Balto? 14 companies use Balto on usedby: 7 confirmed, 7 observed and 0 signals. 7% of them are in Insurance & InsurTech. Confirmed or observed customers include BrightBridge Credit Union, EmpiRx and Horizon Services. Latest check 2026-10-07: 14 of 14 companies checked, from 9 public sources. > Contact center AI for real-time agent guidance, automated QA, compliance monitoring and coaching. - Category: [Customer Service Automation](https://www.usedby.ai/tools/category/customer-service-automation.md) - Website: [balto.ai](https://www.balto.ai/) ## Customers Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote or a press release), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). The first public proof is the first public page we found, not an adoption date. | Company | Industry | Proof | First public proof | Source | |---|---|---|---|---| | [BrightBridge Credit Union](https://www.usedby.ai/companies/brightbridge-credit-union.md) | — | Confirmed | — | [balto.ai](https://www.balto.ai/case-study/brightbridges-playbook-for-consistently-outstanding-member-experience/), captured 2026-10-07 | | [EmpiRx](https://www.usedby.ai/companies/empirx.md) | — | Confirmed | — | [balto.ai](https://www.balto.ai/case-study/how-empirx-scales-faster-and-delivers-white-glove-service-with-balto/), captured 2026-10-07 | | [Horizon Services](https://www.usedby.ai/companies/horizon-services.md) | — | Confirmed | — | [balto.ai](https://www.balto.ai/case-study/how-real-time-coaching-transformed-call-quality-at-scale/), captured 2026-10-07 | | [INTEGRIS Health](https://www.usedby.ai/companies/integris-health.md) | — | Confirmed | — | [balto.ai](https://www.balto.ai/case-study/integris-health-enhances-patient-support-and-operational-efficiency-with-balto/), captured 2026-10-07 | | [InteLogix](https://www.usedby.ai/companies/intelogix.md) | — | Confirmed | — | [balto.ai](https://www.balto.ai/case-study/how-one-mnet-health-optimizes-compliance-with-balto/), captured 2026-10-07 | | [Redirect Health](https://www.usedby.ai/companies/redirect-health.md) | — | Confirmed | — | [balto.ai](https://www.balto.ai/customers/), captured 2026-10-07 | | [Tort Experts](https://www.usedby.ai/companies/tort-experts.md) | — | Confirmed | — | [balto.ai](https://www.balto.ai/case-study/tort-experts-turns-intakes-into-consistent-wins-with-balto/), captured 2026-10-07 | | [AmTrust](https://www.usedby.ai/companies/amtrust.md) | — | Observed | — | [balto.ai](https://www.balto.ai/customers/), captured 2026-10-07 | | [Empire Today](https://www.usedby.ai/companies/empire-today.md) | — | Observed | — | [balto.ai](https://www.balto.ai/customers/), captured 2026-10-07 | | [EverBank](https://www.usedby.ai/companies/everbank.md) | — | Observed | — | [balto.ai](https://www.balto.ai/customers/), captured 2026-10-07 | | [GEHA](https://www.usedby.ai/companies/geha.md) | — | Observed | — | [balto.ai](https://www.balto.ai/customers/), captured 2026-10-07 | | [HealthPlanOne](https://www.usedby.ai/companies/healthplanone.md) | — | Observed | — | [balto.ai](https://www.balto.ai/customers/), captured 2026-10-07 | | [Zander Insurance](https://www.usedby.ai/companies/zander-insurance.md) | — | Observed | — | [balto.ai](https://www.balto.ai/customers/), captured 2026-10-07 | | [Ethos](https://www.usedby.ai/companies/ethos.md) | Insurance & InsurTech | Observed | — | [balto.ai](https://www.balto.ai/customers/), captured 2026-10-07 | ## Published results Reviewed stories only. A figure is the vendor’s or the customer’s claim, quoted with its label; usedby did not measure it. - [EmpiRx](https://www.usedby.ai/case-studies/empirx-balto.md): **50%** Reduction in new-hire ramp time (up to) (Vendor case study, published 2025-04-21) - [BrightBridge Credit Union](https://www.usedby.ai/case-studies/brightbridge-credit-union-balto.md): **75%** reduction in time spent on silent monitoring and scoring (Vendor case study, published 2025-09-17) - [Horizon Services](https://www.usedby.ai/case-studies/horizon-services-balto.md): story without a checked figure. (Vendor case study, published 2025-07-23) - [Tort Experts](https://www.usedby.ai/case-studies/tort-experts-balto.md): story without a checked figure. (Vendor case study, published 2025-11-10) ## Before you buy Read on Balto’s own pages; the quote was found on the cited page. | Fact | Value | Source | Checked | |---|---|---|---| | Integrations | Microsoft Exchange, Gmail, RingCentral Contact Center, Genesys Cloud, NICE inContact CXOne, Five9, Zoom Contact Center, Salesforce, Vonage Contact Center | [balto.ai](https://www.balto.ai/integrations/) | 2026-10-07 | ## Alternatives - [Cognigy](https://www.usedby.ai/tools/cognigy.md): 58 public customers. Compare: https://www.usedby.ai/compare/balto-vs-cognigy.md - [Intercom](https://www.usedby.ai/tools/intercom.md): 114 public customers. Compare: https://www.usedby.ai/compare/balto-vs-intercom.md - [Sierra](https://www.usedby.ai/tools/sierra.md): 50 public customers. Compare: https://www.usedby.ai/compare/balto-vs-sierra.md - [Sanas](https://www.usedby.ai/tools/sanas.md): 48 public customers. Compare: https://www.usedby.ai/compare/balto-vs-sanas.md - [Talkdesk](https://www.usedby.ai/tools/talkdesk.md): 47 public customers. Compare: https://www.usedby.ai/compare/balto-vs-talkdesk.md More: https://www.usedby.ai/alternatives/balto.md --- Source: https://www.usedby.ai/tools/balto · How we check: https://www.usedby.ai/methodology