# Contact center AI: the tools companies use

312 companies on usedby use at least one of the 11 tools in this category with a public customer. Sanas leads with 48 companies. Counts are of companies on usedby, not of the whole market. Latest check 2026-10-13: 324 of 324 public lines checked.

> Contact center platforms and AI that guide, score and analyze human agents' customer conversations.

Family: [Customer service](https://www.usedby.ai/tools/category/customer-service.md)

## Ranking

Public customers count every public line, job-post signals included; ties share a rank.

| Rank | Tool | Public customers | Confirmed | Observed | Signals |
|---|---|---|---|---|---|
| 1 | [Sanas](https://www.usedby.ai/tools/sanas.md) | 48 | 20 | 28 | 0 |
| 2 | [Talkdesk](https://www.usedby.ai/tools/talkdesk.md) | 46 | 25 | 20 | 1 |
| 3 | [Assembled](https://www.usedby.ai/tools/assembled.md) | 41 | 20 | 19 | 2 |
| 4 | [Dialpad](https://www.usedby.ai/tools/dialpad.md) | 39 | 22 | 17 | 0 |
| 4 | [CallMiner](https://www.usedby.ai/tools/callminer.md) | 39 | 0 | 39 | 0 |
| 6 | [Observe.AI](https://www.usedby.ai/tools/observe-ai.md) | 25 | 20 | 4 | 1 |
| 6 | [Sprinklr](https://www.usedby.ai/tools/sprinklr.md) | 25 | 12 | 11 | 2 |
| 8 | [Level AI](https://www.usedby.ai/tools/level-ai.md) | 19 | 13 | 6 | 0 |
| 9 | [Cresta](https://www.usedby.ai/tools/cresta.md) | 18 | 14 | 4 | 0 |
| 10 | [Balto](https://www.usedby.ai/tools/balto.md) | 14 | 6 | 8 | 0 |
| 11 | [Glia](https://www.usedby.ai/tools/glia.md) | 10 | 5 | 5 | 0 |

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Source: https://www.usedby.ai/tools/category/contact-center-ai · How we check: https://www.usedby.ai/methodology