# Customer Service Automation: the tools companies use 985 companies on usedby use at least one of the 36 tools in this category with a public customer. Intercom leads with 114 companies. Counts are of companies on usedby, not of the whole market. Latest check 2026-10-08: 1,027 of 1,064 public lines checked. > Complete platforms to automate customer support Family: [Support & CX](https://www.usedby.ai/tools/category/support-cx.md) ## Ranking Public customers count every public line, job-post signals included; ties share a rank. | Rank | Tool | Public customers | Confirmed | Observed | Signals | |---|---|---|---|---|---| | 1 | [Intercom](https://www.usedby.ai/tools/intercom.md) | 114 | 79 | 33 | 2 | | 2 | [Cognigy](https://www.usedby.ai/tools/cognigy.md) | 58 | 40 | 18 | 0 | | 3 | [Sierra](https://www.usedby.ai/tools/sierra.md) | 50 | 37 | 13 | 0 | | 4 | [Sanas](https://www.usedby.ai/tools/sanas.md) | 48 | 24 | 24 | 0 | | 5 | [Talkdesk](https://www.usedby.ai/tools/talkdesk.md) | 47 | 31 | 15 | 1 | | 6 | [Decagon](https://www.usedby.ai/tools/decagon.md) | 43 | 23 | 20 | 0 | | 7 | [Dialpad](https://www.usedby.ai/tools/dialpad.md) | 40 | 28 | 12 | 0 | | 8 | [Assembled](https://www.usedby.ai/tools/assembled.md) | 39 | 21 | 18 | 0 | | 8 | [CallMiner](https://www.usedby.ai/tools/callminer.md) | 39 | 19 | 20 | 0 | | 8 | [DevRev](https://www.usedby.ai/tools/devrev.md) | 39 | 36 | 3 | 0 | | 11 | [Parloa](https://www.usedby.ai/tools/parloa.md) | 36 | 24 | 12 | 0 | | 12 | [Ada](https://www.usedby.ai/tools/ada.md) | 35 | 27 | 8 | 0 | | 12 | [Pylon](https://www.usedby.ai/tools/pylon.md) | 35 | 25 | 10 | 0 | | 14 | [Kustomer](https://www.usedby.ai/tools/kustomer.md) | 32 | 27 | 5 | 0 | | 15 | [Crescendo](https://www.usedby.ai/tools/crescendo.md) | 31 | 15 | 16 | 0 | | 16 | [EliseAI](https://www.usedby.ai/tools/eliseai.md) | 27 | 21 | 6 | 0 | | 16 | [Zendesk AI](https://www.usedby.ai/tools/zendesk-ai.md) | 27 | 14 | 12 | 1 | | 18 | [Observe Ai](https://www.usedby.ai/tools/observe-ai.md) | 24 | 23 | 1 | 0 | | 18 | [Zowie](https://www.usedby.ai/tools/zowie.md) | 24 | 19 | 5 | 0 | | 20 | [Forethought](https://www.usedby.ai/tools/forethought.md) | 23 | 17 | 6 | 0 | | 20 | [Maven](https://www.usedby.ai/tools/maven.md) | 23 | 14 | 9 | 0 | | 20 | [Sprinklr](https://www.usedby.ai/tools/sprinklr.md) | 23 | 15 | 8 | 0 | | 23 | [Gorgias](https://www.usedby.ai/tools/gorgias.md) | 22 | 14 | 8 | 0 | | 23 | [Yuma](https://www.usedby.ai/tools/yuma.md) | 22 | 14 | 8 | 0 | | 25 | [Duckle](https://www.usedby.ai/tools/duckle.md) | 21 | 4 | 17 | 0 | | 26 | [Hiver](https://www.usedby.ai/tools/hiver.md) | 19 | 13 | 6 | 0 | | 26 | [Level AI](https://www.usedby.ai/tools/level-ai.md) | 19 | 14 | 5 | 0 | | 26 | [Lorikeet](https://www.usedby.ai/tools/lorikeet.md) | 19 | 16 | 3 | 0 | | 29 | [Cresta](https://www.usedby.ai/tools/cresta.md) | 18 | 15 | 3 | 0 | | 30 | [Gradient Labs](https://www.usedby.ai/tools/gradient-labs.md) | 17 | 9 | 8 | 0 | | 31 | [Balto](https://www.usedby.ai/tools/balto.md) | 14 | 7 | 7 | 0 | | 32 | [Glia](https://www.usedby.ai/tools/glia.md) | 10 | 5 | 5 | 0 | | 33 | [Netomi](https://www.usedby.ai/tools/netomi.md) | 9 | 0 | 9 | 0 | | 34 | [Giga](https://www.usedby.ai/tools/giga.md) | 7 | 1 | 6 | 0 | | 35 | [ASAPP](https://www.usedby.ai/tools/asapp.md) | 6 | 3 | 3 | 0 | | 36 | [Salient](https://www.usedby.ai/tools/salient.md) | 4 | 2 | 2 | 0 | --- Source: https://www.usedby.ai/tools/category/customer-service-automation ยท How we check: https://www.usedby.ai/methodology