# DevOps, SRE & incidents: the tools companies use

137 companies on usedby use at least one of the 5 tools in this category with a public customer. incident.io leads with 48 companies. Counts are of companies on usedby, not of the whole market. Latest check 2026-10-13: 137 of 138 public lines checked.

> AI for software delivery pipelines, production reliability, alert triage and incident response.

Family: [Software engineering](https://www.usedby.ai/tools/category/software-engineering.md)

## Ranking

Public customers count every public line, job-post signals included; ties share a rank.

| Rank | Tool | Public customers | Confirmed | Observed | Signals |
|---|---|---|---|---|---|
| 1 | [incident.io](https://www.usedby.ai/tools/incident-io.md) | 48 | 31 | 17 | 0 |
| 2 | [Harness](https://www.usedby.ai/tools/harness.md) | 43 | 35 | 7 | 1 |
| 3 | [Resolve](https://www.usedby.ai/tools/resolve.md) | 21 | 5 | 16 | 0 |
| 4 | [BigPanda](https://www.usedby.ai/tools/bigpanda.md) | 19 | 9 | 10 | 0 |
| 5 | [Traversal](https://www.usedby.ai/tools/traversal.md) | 7 | 5 | 2 | 0 |

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Source: https://www.usedby.ai/tools/category/devops-sre · How we check: https://www.usedby.ai/methodology