# Help desks: the tools companies use

285 companies on usedby use at least one of the 7 tools in this category with a public customer. Intercom leads with 114 companies. Counts are of companies on usedby, not of the whole market. Latest check 2026-10-14: 279 of 288 public lines checked.

> Ticketing and shared-inbox platforms where support teams handle customer conversations, with AI built in.

Family: [Customer service](https://www.usedby.ai/tools/category/customer-service.md)

## Ranking

Public customers count every public line, job-post signals included; ties share a rank.

| Rank | Tool | Public customers | Confirmed | Observed | Signals |
|---|---|---|---|---|---|
| 1 | [Intercom](https://www.usedby.ai/tools/intercom.md) | 114 | 36 | 76 | 2 |
| 2 | [DevRev](https://www.usedby.ai/tools/devrev.md) | 39 | 31 | 8 | 0 |
| 3 | [Pylon](https://www.usedby.ai/tools/pylon.md) | 35 | 18 | 17 | 0 |
| 4 | [Kustomer](https://www.usedby.ai/tools/kustomer.md) | 32 | 23 | 9 | 0 |
| 5 | [Zendesk AI](https://www.usedby.ai/tools/zendesk-ai.md) | 27 | 9 | 17 | 1 |
| 6 | [Gorgias](https://www.usedby.ai/tools/gorgias.md) | 22 | 13 | 9 | 0 |
| 7 | [Hiver](https://www.usedby.ai/tools/hiver.md) | 19 | 10 | 9 | 0 |

---
Source: https://www.usedby.ai/tools/category/helpdesk-platforms · How we check: https://www.usedby.ai/methodology