# Support & CX: the tools companies use

1,292 companies on usedby use at least one of the 48 tools in this category with a public customer. Intercom leads with 114 companies. Counts are of companies on usedby, not of the whole market. Latest check 2026-10-08: 1,359 of 1,406 public lines checked.

> Customer service and support automation

## Ranking

Public customers count every public line, job-post signals included; ties share a rank.

| Rank | Tool | Public customers | Confirmed | Observed | Signals |
|---|---|---|---|---|---|
| 1 | [Intercom](https://www.usedby.ai/tools/intercom.md) | 114 | 79 | 33 | 2 |
| 2 | [Cognigy](https://www.usedby.ai/tools/cognigy.md) | 58 | 40 | 18 | 0 |
| 3 | [Sierra](https://www.usedby.ai/tools/sierra.md) | 50 | 37 | 13 | 0 |
| 4 | [Moveworks](https://www.usedby.ai/tools/moveworks.md) | 48 | 29 | 19 | 0 |
| 4 | [Sanas](https://www.usedby.ai/tools/sanas.md) | 48 | 24 | 24 | 0 |
| 6 | [Leena AI](https://www.usedby.ai/tools/leena-ai.md) | 47 | 23 | 24 | 0 |
| 6 | [Talkdesk](https://www.usedby.ai/tools/talkdesk.md) | 47 | 31 | 15 | 1 |
| 8 | [Tidio](https://www.usedby.ai/tools/tidio.md) | 46 | 38 | 8 | 0 |
| 9 | [Decagon](https://www.usedby.ai/tools/decagon.md) | 43 | 23 | 20 | 0 |
| 10 | [Live Person](https://www.usedby.ai/tools/live-person.md) | 41 | 16 | 25 | 0 |
| 11 | [Dialpad](https://www.usedby.ai/tools/dialpad.md) | 40 | 28 | 12 | 0 |
| 12 | [Assembled](https://www.usedby.ai/tools/assembled.md) | 39 | 21 | 18 | 0 |
| 12 | [CallMiner](https://www.usedby.ai/tools/callminer.md) | 39 | 19 | 20 | 0 |
| 12 | [DevRev](https://www.usedby.ai/tools/devrev.md) | 39 | 36 | 3 | 0 |
| 15 | [Parloa](https://www.usedby.ai/tools/parloa.md) | 36 | 24 | 12 | 0 |
| 16 | [Ada](https://www.usedby.ai/tools/ada.md) | 35 | 27 | 8 | 0 |
| 16 | [Pylon](https://www.usedby.ai/tools/pylon.md) | 35 | 25 | 10 | 0 |
| 18 | [Gupshup](https://www.usedby.ai/tools/gupshup.md) | 34 | 28 | 6 | 0 |
| 19 | [Kustomer](https://www.usedby.ai/tools/kustomer.md) | 32 | 27 | 5 | 0 |
| 20 | [Crescendo](https://www.usedby.ai/tools/crescendo.md) | 31 | 15 | 16 | 0 |
| 21 | [Blip](https://www.usedby.ai/tools/blip.md) | 28 | 10 | 18 | 0 |
| 22 | [EliseAI](https://www.usedby.ai/tools/eliseai.md) | 27 | 21 | 6 | 0 |
| 22 | [Yellow.ai](https://www.usedby.ai/tools/yellow-ai.md) | 27 | 15 | 12 | 0 |
| 22 | [Zendesk AI](https://www.usedby.ai/tools/zendesk-ai.md) | 27 | 14 | 12 | 1 |
| 25 | [Observe Ai](https://www.usedby.ai/tools/observe-ai.md) | 24 | 23 | 1 | 0 |
| 25 | [Zowie](https://www.usedby.ai/tools/zowie.md) | 24 | 19 | 5 | 0 |
| 27 | [Forethought](https://www.usedby.ai/tools/forethought.md) | 23 | 17 | 6 | 0 |
| 27 | [Maven](https://www.usedby.ai/tools/maven.md) | 23 | 14 | 9 | 0 |
| 27 | [Resolve](https://www.usedby.ai/tools/resolve.md) | 23 | 7 | 16 | 0 |
| 27 | [Sprinklr](https://www.usedby.ai/tools/sprinklr.md) | 23 | 15 | 8 | 0 |
| 31 | [Gorgias](https://www.usedby.ai/tools/gorgias.md) | 22 | 14 | 8 | 0 |
| 31 | [Yuma](https://www.usedby.ai/tools/yuma.md) | 22 | 14 | 8 | 0 |
| 33 | [Duckle](https://www.usedby.ai/tools/duckle.md) | 21 | 4 | 17 | 0 |
| 34 | [Hiver](https://www.usedby.ai/tools/hiver.md) | 19 | 13 | 6 | 0 |
| 34 | [Level AI](https://www.usedby.ai/tools/level-ai.md) | 19 | 14 | 5 | 0 |
| 34 | [Lorikeet](https://www.usedby.ai/tools/lorikeet.md) | 19 | 16 | 3 | 0 |
| 37 | [Cresta](https://www.usedby.ai/tools/cresta.md) | 18 | 15 | 3 | 0 |
| 38 | [Gradient Labs](https://www.usedby.ai/tools/gradient-labs.md) | 17 | 9 | 8 | 0 |
| 38 | [Rasa](https://www.usedby.ai/tools/rasa.md) | 17 | 16 | 1 | 0 |
| 40 | [Balto](https://www.usedby.ai/tools/balto.md) | 14 | 7 | 7 | 0 |
| 40 | [Mindset](https://www.usedby.ai/tools/mindset.md) | 14 | 10 | 4 | 0 |
| 42 | [iAdvize](https://www.usedby.ai/tools/iadvize.md) | 13 | 6 | 7 | 0 |
| 43 | [Glia](https://www.usedby.ai/tools/glia.md) | 10 | 5 | 5 | 0 |
| 44 | [Netomi](https://www.usedby.ai/tools/netomi.md) | 9 | 0 | 9 | 0 |
| 45 | [Giga](https://www.usedby.ai/tools/giga.md) | 7 | 1 | 6 | 0 |
| 46 | [ASAPP](https://www.usedby.ai/tools/asapp.md) | 6 | 3 | 3 | 0 |
| 47 | [Salient](https://www.usedby.ai/tools/salient.md) | 4 | 2 | 2 | 0 |
| 47 | [Skolbot](https://www.usedby.ai/tools/skolbot.md) | 4 | 0 | 4 | 0 |

## Categories

- [Customer Service Automation](https://www.usedby.ai/tools/category/customer-service-automation.md): 985 companies, 36 tools with a public customer
- [Chatbots & Live Chat](https://www.usedby.ai/tools/category/chatbots-live-chat.md): 223 companies, 9 tools with a public customer
- [Internal IT Support](https://www.usedby.ai/tools/category/internal-it-support.md): 116 companies, 3 tools with a public customer

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Source: https://www.usedby.ai/tools/category/support-cx · How we check: https://www.usedby.ai/methodology