# Who uses Cognigy?

58 companies use Cognigy on usedby: 40 confirmed, 18 observed and 0 signals. 9% of them are in Telecommunications. Confirmed or observed customers include Toyota, Mercedes Benz and Bayer. Latest check 2026-10-08: 55 of 58 companies checked, from 36 public sources.

> AI agents for contact centers across voice and digital channels, part of NiCE since 2025

- Category: [Customer Service Automation](https://www.usedby.ai/tools/category/customer-service-automation.md)
- Website: [cognigy.com](https://www.cognigy.com)

## Customers

Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote or a press release), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). The first public proof is the first public page we found, not an adoption date.

| Company | Industry | Proof | First public proof | Source |
|---|---|---|---|---|
| [Toyota](https://www.usedby.ai/companies/toyota.md) | Automotive Manufacturing | Confirmed | On or before October 2022 | [cognigy.com](https://www.cognigy.com/customer-success-stories), captured 2026-10-08 |
| [Mercedes Benz](https://www.usedby.ai/companies/mercedes-benz.md) | Automotive Manufacturing | Observed | On or before October 2024 | [cognigy.com](https://www.cognigy.com/), captured 2026-10-08 |
| [Bayer](https://www.usedby.ai/companies/bayer.md) | Biotech & Pharma | Confirmed | On or before December 2024 | [cognigy.com](https://www.cognigy.com/en/case-study/bayer), captured 2026-10-08 |
| [Bosch](https://www.usedby.ai/companies/bosch.md) | Manufacturing | Confirmed | On or before October 2024 | [cognigy.com](https://www.cognigy.com/en/case-study/bosch), captured 2026-10-08 |
| [DHL](https://www.usedby.ai/companies/dhl.md) | Logistics & Supply Chain | Confirmed | On or before March 2025 | [cognigy.com](https://www.cognigy.com/customer-success-stories), captured 2026-10-08 |
| [Nestlé](https://www.usedby.ai/companies/nestl.md) | Consumer Goods | Confirmed | On or before December 2024 | [cognigy.com](https://www.cognigy.com/customer-success-stories), captured 2026-10-08 |
| [Github](https://www.usedby.ai/companies/github.md) | DevTools & Infrastructure | Observed | — | [cognigy.com](https://www.cognigy.com) |
| [Linkedin](https://www.usedby.ai/companies/linkedin.md) | HR & Recruiting | Observed | — | [cognigy.com](https://www.cognigy.com) |
| [X](https://www.usedby.ai/companies/x.md) | Telecommunications | Observed | — | [cognigy.com](https://www.cognigy.com) |
| [Henkel](https://www.usedby.ai/companies/henkel.md) | Consumer Goods | Confirmed | On or before January 2022 | [cognigy.com](https://www.cognigy.com/customer-success-stories), captured 2026-10-08 |
| [Lufthansa](https://www.usedby.ai/companies/lufthansa.md) | Airlines & Aviation Services | Confirmed | On or before January 2022 | [cognigy.com](https://www.cognigy.com/customer-success-stories), captured 2026-10-08 |
| [Tripadvisor](https://www.usedby.ai/companies/tripadvisor.md) | Travel & Hospitality | Confirmed | On or before August 2026 | [cognigy.com](https://www.cognigy.com/en/case-study/tripadvisor), captured 2026-10-08 |
| [Linde](https://www.usedby.ai/companies/linde.md) | Energy, Utilities & Cleantech | Observed | On or before October 2024 | [cognigy.com](https://www.cognigy.com/), captured 2026-10-08 |
| [Sky](https://www.usedby.ai/companies/sky.md) | Streaming & Content | Observed | — | [cognigy.com](https://www.cognigy.com/customer-success-stories), captured 2026-10-08 |
| [Munich\_Airport](https://www.usedby.ai/companies/munich-airport.md) | Airlines & Aviation Services | Confirmed | On or before October 2024 | [cognigy.com](https://www.cognigy.com/customer-success-stories), captured 2026-10-08 |
| [NetApp](https://www.usedby.ai/companies/netapp.md) | Data & Analytics | Confirmed | — | [cognigy.com](https://www.cognigy.com/en/case-study/netapp), captured 2026-10-08 |
| [Generali](https://www.usedby.ai/companies/generali.md) | Insurance & InsurTech | Observed | On or before May 2026 | [cognigy.com](https://www.cognigy.com/customer-success-stories), captured 2026-10-08 |
| [Swiss](https://www.usedby.ai/companies/swiss.md) | Airlines & Aviation Services | Observed | On or before October 2024 | [cognigy.com](https://www.cognigy.com/), captured 2026-10-08 |
| [Carglass](https://www.usedby.ai/companies/carglass.md) | Automotive Manufacturing | Observed | On or before October 2024 | [cognigy.com](https://www.cognigy.com/), captured 2026-10-08 |
| [Greyhound](https://www.usedby.ai/companies/greyhound.md) | Travel & Hospitality | Observed | On or before March 2025 | [cognigy.com](https://www.cognigy.com/customer-success-stories), captured 2026-10-08 |
| [Jungheinrich](https://www.usedby.ai/companies/jungheinrich.md) | Manufacturing | Observed | On or before October 2024 | [cognigy.com](https://www.cognigy.com/), captured 2026-10-08 |
| [Nederlandse\_Spoorwegen](https://www.usedby.ai/companies/nederlandse-spoorwegen.md) | Travel & Hospitality | Observed | On or before March 2025 | [cognigy.com](https://www.cognigy.com/), captured 2026-10-08 |
| [Vueling](https://www.usedby.ai/companies/vueling.md) | Airlines & Aviation Services | Observed | On or before December 2025 | [cognigy.com](https://www.cognigy.com/), captured 2026-10-08 |
| [Aegea](https://www.usedby.ai/companies/aegea.md) | — | Confirmed | — | [cognigy.com](https://www.cognigy.com/en/case-study/aegea), captured 2026-10-08 |
| [ARAG Italy](https://www.usedby.ai/companies/arag-italy.md) | Insurance & InsurTech | Confirmed | On or before June 2026 | [cognigy.com](https://www.cognigy.com/customer-success-stories), captured 2026-10-08 |
| [Banco do Brasil](https://www.usedby.ai/companies/banco-do-brasil.md) | Banking & Mortgages | Confirmed | — | [cognigy.com](https://www.cognigy.com/en/case-study/banco-do-brasil), captured 2026-10-08 |
| [BICS](https://www.usedby.ai/companies/bics.md) | Telecommunications | Confirmed | On or before October 2024 | [cognigy.com](https://www.cognigy.com/en/case-study/bics), captured 2026-10-08 |
| [BVG](https://www.usedby.ai/companies/bvg.md) | — | Confirmed | — | [cognigy.com](https://www.cognigy.com/en/case-study/bvg), captured 2026-10-08 |
| [DATEV](https://www.usedby.ai/companies/datev.md) | — | Confirmed | On or before December 2024 | [cognigy.com](https://www.cognigy.com/en/case-study/datev), captured 2026-10-08 |
| [Essent](https://www.usedby.ai/companies/essent.md) | — | Confirmed | On or before December 2024 | [cognigy.com](https://www.cognigy.com/en/case-study/essent), captured 2026-10-08 |
| [Fabletics](https://www.usedby.ai/companies/fabletics.md) | Fashion & Apparel | Confirmed | On or before October 2024 | [cognigy.com](https://www.cognigy.com/customer-success-stories), captured 2026-10-08 |
| [Fairstone Bank](https://www.usedby.ai/companies/fairstone-bank.md) | — | Confirmed | — | [cognigy.com](https://www.cognigy.com/en/case-study/fairstone-bank), captured 2026-10-08 |
| [Frontier Airlines](https://www.usedby.ai/companies/frontier-airlines.md) | — | Confirmed | On or before February 2024 | [cognigy.com](https://www.cognigy.com/customer-success-stories), captured 2026-10-08 |
| [Helen](https://www.usedby.ai/companies/helen.md) | Energy, Utilities & Cleantech | Confirmed | On or before July 2026 | [cognigy.com](https://www.cognigy.com/en/case-study/helen), captured 2026-10-08 |
| [HUMM Group](https://www.usedby.ai/companies/humm-group.md) | — | Confirmed | — | [cognigy.com](https://www.cognigy.com/en/case-study/hummgroup), captured 2026-10-08 |
| [Lidl](https://www.usedby.ai/companies/lidl.md) | Retail | Confirmed | On or before March 2025 | [cognigy.com](https://www.cognigy.com/), captured 2026-10-08 |
| [Mobily](https://www.usedby.ai/companies/mobily.md) | Telecommunications | Confirmed | On or before October 2024 | [cognigy.com](https://www.cognigy.com/en/case-study/mobily), captured 2026-10-08 |
| [Openreach](https://www.usedby.ai/companies/openreach.md) | Telecommunications | Confirmed | On or before April 2026 | [cognigy.com](https://www.cognigy.com/customer-success-stories), captured 2026-10-08 |
| [Public Storage](https://www.usedby.ai/companies/public-storage.md) | Real Estate Assets | Confirmed | — | [cognigy.com](https://www.cognigy.com/en/case-study/public-storage), captured 2026-10-08 |
| [Reed Wellbeing](https://www.usedby.ai/companies/reed-wellbeing.md) | — | Confirmed | — | [cognigy.com](https://www.cognigy.com/en/case-study/reed-wellbeing), captured 2026-10-08 |
| [Rentenbank](https://www.usedby.ai/companies/rentenbank.md) | — | Confirmed | On or before December 2024 | [cognigy.com](https://www.cognigy.com/en/case-study/rentenbank), captured 2026-10-08 |
| [Schwarz Digits](https://www.usedby.ai/companies/schwarz-digits.md) | — | Confirmed | On or before May 2025 | [cognigy.com](https://www.cognigy.com/en/case-study/schwarz-it), captured 2026-10-02 |
| [Škoda](https://www.usedby.ai/companies/skoda.md) | — | Confirmed | — | [cognigy.com](https://www.cognigy.com/en/case-study/skoda), captured 2026-10-08 |
| [Skoda Auto](https://www.usedby.ai/companies/skoda-auto.md) | Automotive Manufacturing | Confirmed | On or before September 2025 | [cognigy.com](https://www.cognigy.com/customer-success-stories), captured 2026-10-08 |
| [Smart City Duisburg](https://www.usedby.ai/companies/smart-city-duisburg.md) | — | Confirmed | On or before December 2024 | [cognigy.com](https://www.cognigy.com/en/case-study/smart-city-duisburg), captured 2026-10-08 |
| [VGM Group](https://www.usedby.ai/companies/vgm-group.md) | — | Confirmed | — | [cognigy.com](https://www.cognigy.com/en/case-study/vgm-group), captured 2026-10-08 |
| [Flix](https://www.usedby.ai/companies/flix.md) | — | Observed | On or before March 2025 | [cognigy.com](https://www.cognigy.com/customer-success-stories), captured 2026-10-08 |
| [Lincare](https://www.usedby.ai/companies/lincare.md) | HealthTech & Digital Health | Observed | On or before October 2024 | [cognigy.com](https://www.cognigy.com/), captured 2026-10-08 |
| [Sixt](https://www.usedby.ai/companies/sixt.md) | — | Observed | On or before August 2026 | [cognigy.com](https://www.cognigy.com/), captured 2026-10-08 |
| [Justfab](https://www.usedby.ai/companies/justfab.md) | Fashion & Apparel | Confirmed | On or before October 2024 | [cognigy.com](https://www.cognigy.com/customer-success-stories), captured 2026-10-08 |
| [Lippert](https://www.usedby.ai/companies/lippert.md) | Manufacturing | Confirmed | On or before December 2024 | [cognigy.com](https://www.cognigy.com/en/case-study/lippert), captured 2026-10-08 |
| [Mister Spex](https://www.usedby.ai/companies/mister-spex.md) | E-commerce & D2C | Confirmed | On or before October 2024 | [cognigy.com](https://www.cognigy.com/en/case-study/mister-spex), captured 2026-10-08 |
| [SalzburgAG](https://www.usedby.ai/companies/salzburgag.md) | Energy, Utilities & Cleantech | Confirmed | On or before January 2022 | [cognigy.com](https://www.cognigy.com/customer-success-stories), captured 2026-10-08 |
| [AOK PLUS](https://www.usedby.ai/companies/aok-plus.md) | Insurance & InsurTech | Observed | On or before March 2025 | [cognigy.com](https://www.cognigy.com/), captured 2026-10-08 |
| [Nuuday](https://www.usedby.ai/companies/nuuday.md) | Telecommunications | Observed | On or before October 2024 | [cognigy.com](https://www.cognigy.com/), captured 2026-10-08 |
| [DirectTravel](https://www.usedby.ai/companies/directtravel.md) | Travel & Hospitality | Confirmed | On or before December 2025 | [cognigy.com](https://www.cognigy.com/en/case-study/direct-travel), captured 2026-10-08 |
| [Ergo](https://www.usedby.ai/companies/ergo.md) | Crypto & Web3 | Confirmed | On or before December 2025 | [cognigy.com](https://www.cognigy.com/customer-success-stories), captured 2026-10-08 |
| [Personify](https://www.usedby.ai/companies/personify.md) | Sales Tech & CRM | Confirmed | On or before July 2025 | [cognigy.com](https://www.cognigy.com/en/case-study/personify-health), captured 2026-10-08 |

## Published results

Reviewed stories only. A figure is the vendor’s or the customer’s claim, quoted with its label; usedby did not measure it.

- [Reed Wellbeing](https://www.usedby.ai/case-studies/reed-wellbeing-cognigy.md): **80%** reduction in wait between GP referral and first (Vendor case study, captured by usedby 2026-10-08)
- [Lippert](https://www.usedby.ai/case-studies/lippert-cognigy.md): **37%** Containment rate (Vendor case study, captured by usedby 2026-10-08)
- [Mister Spex](https://www.usedby.ai/case-studies/mister-spex-cognigy.md): **88%** Return label requests fully automated (Vendor case study, captured by usedby 2026-10-08)
- [Essent](https://www.usedby.ai/case-studies/essent-cognigy.md): **€2 million** Annual savings from Agent Copilot (Vendor case study, captured by usedby 2026-10-08)
- [Helen](https://www.usedby.ai/case-studies/helen-cognigy.md): **50+** AI agents deployed across channels within 12 (Vendor case study, captured by usedby 2026-10-08)
- [Aegea](https://www.usedby.ai/case-studies/aegea-cognigy.md): **87%** WhatsApp AI retention rate (Vendor case study, captured by usedby 2026-10-08)
- [Fairstone Bank](https://www.usedby.ai/case-studies/fairstone-cognigy.md): **10%** Increase in loans booked (Vendor case study, captured by usedby 2026-10-08)
- [Mobily](https://www.usedby.ai/case-studies/mobily-cognigy.md): **99,5%** Improvement in first response time (from 20 minutes to around 6 seconds) (Vendor case study, captured by usedby 2026-10-08)
- [NetApp](https://www.usedby.ai/case-studies/netapp-cognigy.md): **30%** increase in logged-in users (Vendor case study, captured by usedby 2026-10-08)
- [BICS](https://www.usedby.ai/case-studies/bics-cognigy.md): story without a checked figure. (Vendor case study, captured by usedby 2026-10-08)
- [DirectTravel](https://www.usedby.ai/case-studies/direct-travel-cognigy.md): story without a checked figure. (Vendor case study, captured by usedby 2026-10-08)
- [Banco do Brasil](https://www.usedby.ai/case-studies/banco-do-brasil-cognigy.md): story without a checked figure. (Vendor case study, captured by usedby 2026-10-08)

12 of 24 stories shown. Every story: https://www.usedby.ai/case-studies

## Before you buy

Read on Cognigy’s own pages; the quote was found on the cited page.

| Fact | Value | Source | Checked |
|---|---|---|---|
| Security | ISO 27001, ISO 27701, ISO 42001, SOC 2 Type II, TISAX, C5 | [trust.cognigy.com](https://trust.cognigy.com/) | 2026-10-04 |
| Integrations | Salesforce, Zendesk, HubSpot, Slack, Twilio, Jira, Microsoft Dynamics, Amazon Connect, Stripe, Freshdesk, Vonage | [cognigy.com](https://www.cognigy.com/platform/cognigy-marketplace) | 2026-10-04 |

## Alternatives

- [Parloa](https://www.usedby.ai/tools/parloa.md): 36 public customers. Compare: https://www.usedby.ai/compare/cognigy-vs-parloa.md
- [Intercom](https://www.usedby.ai/tools/intercom.md): 114 public customers. Compare: https://www.usedby.ai/compare/cognigy-vs-intercom.md
- [Sierra](https://www.usedby.ai/tools/sierra.md): 50 public customers. Compare: https://www.usedby.ai/compare/cognigy-vs-sierra.md
- [Sanas](https://www.usedby.ai/tools/sanas.md): 48 public customers. Compare: https://www.usedby.ai/compare/cognigy-vs-sanas.md
- [Talkdesk](https://www.usedby.ai/tools/talkdesk.md): 47 public customers. Compare: https://www.usedby.ai/compare/cognigy-vs-talkdesk.md

More: https://www.usedby.ai/alternatives/cognigy.md

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Source: https://www.usedby.ai/tools/cognigy · How we check: https://www.usedby.ai/methodology