# Who uses Crescendo? 31 companies use Crescendo on usedby: 15 confirmed, 16 observed and 0 signals. 6% of them are in Marketplace. Confirmed or observed customers include Etsy, Airtable and Headspace. Latest check 2026-10-07: 31 of 31 companies checked, from 17 public sources. > AI-native customer experience platform with AI agents for resolution, agent assist, QA and insights. - Category: [Customer Service Automation](https://www.usedby.ai/tools/category/customer-service-automation.md) - Website: [crescendo.ai](https://www.crescendo.ai/) ## Customers Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote or a press release), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). The first public proof is the first public page we found, not an adoption date. | Company | Industry | Proof | First public proof | Source | |---|---|---|---|---| | [Etsy](https://www.usedby.ai/companies/etsy.md) | Marketplace | Observed | — | [crescendo.ai](https://www.crescendo.ai/), captured 2026-10-07 | | [Airtable](https://www.usedby.ai/companies/airtable.md) | DevTools & Infrastructure | Observed | — | [crescendo.ai](https://www.crescendo.ai/customers), captured 2026-10-07 | | [Headspace](https://www.usedby.ai/companies/headspace.md) | HealthTech & Digital Health | Observed | — | [crescendo.ai](https://www.crescendo.ai/customers), captured 2026-10-07 | | [Nerdwallet](https://www.usedby.ai/companies/nerdwallet.md) | Fintech & Payments | Observed | — | [crescendo.ai](https://www.crescendo.ai/customers), captured 2026-10-07 | | [Cuyana](https://www.usedby.ai/companies/cuyana.md) | — | Confirmed | — | [crescendo.ai](https://www.crescendo.ai/customer-stories/cuyana-elevated-customer-service), captured 2026-10-07 | | [EVPassport](https://www.usedby.ai/companies/evpassport.md) | — | Confirmed | — | [crescendo.ai](https://www.crescendo.ai/customer-stories/gold-standard-customer-support-at-enterprise-scale), captured 2026-10-07 | | [IDEO U](https://www.usedby.ai/companies/ideo-u.md) | — | Confirmed | — | [crescendo.ai](https://www.crescendo.ai/customer-stories/ideo-u-always-on-human-centered-support-for-ideo-u), captured 2026-10-07 | | [Kiki Milk](https://www.usedby.ai/companies/kiki-milk.md) | — | Confirmed | — | [crescendo.ai](https://www.crescendo.ai/customer-stories/kikimilk-scalable-support-customer-experience), captured 2026-10-07 | | [Lovepop](https://www.usedby.ai/companies/lovepop.md) | — | Confirmed | — | [crescendo.ai](https://www.crescendo.ai/customer-stories/lovepop-scaling-heartfelt-cx), captured 2026-10-07 | | [Meister Task](https://www.usedby.ai/companies/meister-task.md) | — | Confirmed | — | [crescendo.ai](https://www.crescendo.ai/customer-stories/clearing-a-1-000-ticket-mesiter-backlog-with-multilingual-ai-cx-support), captured 2026-10-07 | | [Mention Me](https://www.usedby.ai/companies/mention-me.md) | — | Confirmed | — | [crescendo.ai](https://www.crescendo.ai/customer-stories/mention-me-96-percent-csat-with-ai-native-support), captured 2026-10-07 | | [Pied Parker](https://www.usedby.ai/companies/pied-parker.md) | — | Confirmed | — | [crescendo.ai](https://www.crescendo.ai/customer-stories/pied-parker-reliable-customer-support), captured 2026-10-07 | | [Rachio](https://www.usedby.ai/companies/rachio.md) | — | Confirmed | — | [crescendo.ai](https://www.crescendo.ai/customer-stories/rachio-scaling-cx-smarter), captured 2026-10-07 | | [RealVNC](https://www.usedby.ai/companies/realvnc.md) | — | Confirmed | — | [crescendo.ai](https://www.crescendo.ai/customer-stories/realvnc-ai-human-support-95-csat), captured 2026-10-07 | | [Reverie](https://www.usedby.ai/companies/reverie.md) | — | Confirmed | — | [crescendo.ai](https://www.crescendo.ai/), captured 2026-10-07 | | [Rio](https://www.usedby.ai/companies/rio.md) | — | Confirmed | — | [crescendo.ai](https://www.crescendo.ai/customer-stories/launching-a-new-rio-product-with-advanced-ai-cx-support), captured 2026-10-07 | | [SimpleSUB Water](https://www.usedby.ai/companies/simplesub-water.md) | — | Confirmed | — | [crescendo.ai](https://www.crescendo.ai/customer-stories/simplesub-water-support-transformation), captured 2026-10-07 | | [Stewart](https://www.usedby.ai/companies/stewart.md) | — | Confirmed | — | [crescendo.ai](https://www.crescendo.ai/customer-stories/stewart-golf-ai-native-cx-for-golfers-who-play-through), captured 2026-10-07 | | [Webconnex](https://www.usedby.ai/companies/webconnex.md) | — | Confirmed | — | [crescendo.ai](https://www.crescendo.ai/customer-stories/webconnex-scales-sales-without-scaling-support-costs), captured 2026-10-07 | | [Acure](https://www.usedby.ai/companies/acure.md) | — | Observed | — | [crescendo.ai](https://www.crescendo.ai/customers), captured 2026-10-07 | | [Ancient Nutrition](https://www.usedby.ai/companies/ancient-nutrition.md) | — | Observed | — | [crescendo.ai](https://www.crescendo.ai/customers), captured 2026-10-07 | | [Bungalow Living](https://www.usedby.ai/companies/bungalow-living.md) | — | Observed | — | [crescendo.ai](https://www.crescendo.ai/customers), captured 2026-10-07 | | [Dr. Martens](https://www.usedby.ai/companies/dr-martens.md) | — | Observed | — | [crescendo.ai](https://www.crescendo.ai/), captured 2026-10-07 | | [ezCater](https://www.usedby.ai/companies/ezcater.md) | — | Observed | — | [crescendo.ai](https://www.crescendo.ai/), captured 2026-10-07 | | [Good Eggs](https://www.usedby.ai/companies/good-eggs.md) | — | Observed | — | [crescendo.ai](https://www.crescendo.ai/customers), captured 2026-10-07 | | [Grindr](https://www.usedby.ai/companies/grindr.md) | — | Observed | — | [crescendo.ai](https://www.crescendo.ai/), captured 2026-10-07 | | [Midjourney](https://www.usedby.ai/companies/midjourney.md) | — | Observed | — | [crescendo.ai](https://www.crescendo.ai/customers), captured 2026-10-07 | | [Polywood](https://www.usedby.ai/companies/polywood.md) | — | Observed | — | [crescendo.ai](https://www.crescendo.ai/customers), captured 2026-10-07 | | [Soho House](https://www.usedby.ai/companies/soho-house.md) | — | Observed | — | [crescendo.ai](https://www.crescendo.ai/customers), captured 2026-10-07 | | [Sweetgreen](https://www.usedby.ai/companies/sweetgreen.md) | Restaurants & Food Services | Observed | — | [crescendo.ai](https://www.crescendo.ai/customers), captured 2026-10-07 | | [Taskrabbit](https://www.usedby.ai/companies/taskrabbit.md) | Marketplace | Observed | — | [crescendo.ai](https://www.crescendo.ai/customers), captured 2026-10-07 | ## Published results Reviewed stories only. A figure is the vendor’s or the customer’s claim, quoted with its label; usedby did not measure it. - [Rachio](https://www.usedby.ai/case-studies/rachio-crescendo.md): **1M+** Customers supported (Vendor case study, captured by usedby 2026-10-07) - [Webconnex](https://www.usedby.ai/case-studies/webconnex-crescendo.md): **50%** improvement in instant resolutions (Vendor case study, captured by usedby 2026-10-07) - [Rio](https://www.usedby.ai/case-studies/rio-crescendo.md): **$10K** Monthly savings (Vendor case study, captured by usedby 2026-10-07) - [EVPassport](https://www.usedby.ai/case-studies/evpassport-crescendo.md): **33 days** From kickoff to go-live (Vendor case study, captured by usedby 2026-10-07) - [Pied Parker](https://www.usedby.ai/case-studies/pied-parker-crescendo.md): **70%** Inquiries resolved instantly with AI (Vendor case study, captured by usedby 2026-10-07) - [Kiki Milk](https://www.usedby.ai/case-studies/kiki-milk-crescendo.md): **50%** Share of email inquiries handled by AI (Vendor case study, captured by usedby 2026-10-07) - [SimpleSUB Water](https://www.usedby.ai/case-studies/simplesub-water-crescendo.md): **65%** Reduction in internal ticket volume for human agents (Vendor case study, captured by usedby 2026-10-07) - [Cuyana](https://www.usedby.ai/case-studies/cuyana-crescendo.md): **54 seconds** Average time to an agent (Vendor case study, captured by usedby 2026-10-07) - [Lovepop](https://www.usedby.ai/case-studies/lovepop-crescendo.md): **99.93%** reduction in email response time (Vendor case study, captured by usedby 2026-10-07) - [Stewart](https://www.usedby.ai/case-studies/stewart-golf-crescendo.md): **1 minute** First response time (down from 24-72 hours) (Vendor case study, captured by usedby 2026-10-07) ## Before you buy usedby has not verified Crescendo’s pricing, security or data terms yet. ## Alternatives - [Sierra](https://www.usedby.ai/tools/sierra.md): 50 public customers. Compare: https://www.usedby.ai/compare/crescendo-vs-sierra.md - [Talkdesk](https://www.usedby.ai/tools/talkdesk.md): 47 public customers. Compare: https://www.usedby.ai/compare/crescendo-vs-talkdesk.md - [Cognigy](https://www.usedby.ai/tools/cognigy.md): 58 public customers. Compare: https://www.usedby.ai/compare/cognigy-vs-crescendo.md - [Intercom](https://www.usedby.ai/tools/intercom.md): 114 public customers. Compare: https://www.usedby.ai/compare/crescendo-vs-intercom.md - [Decagon](https://www.usedby.ai/tools/decagon.md): 43 public customers. Compare: https://www.usedby.ai/compare/crescendo-vs-decagon.md More: https://www.usedby.ai/alternatives/crescendo.md --- Source: https://www.usedby.ai/tools/crescendo · How we check: https://www.usedby.ai/methodology