# Who uses Cresta? 18 companies use Cresta on usedby: 15 confirmed, 3 observed and 0 signals. 11% of them are in Airlines & Aviation Services. Confirmed or observed customers include Intuit, United Airlines and Alaska. Latest check 2026-10-07: 18 of 18 companies checked, from 18 public sources. > Contact center AI combining autonomous AI agents, real-time agent assist and conversation intelligence. - Category: [Customer Service Automation](https://www.usedby.ai/tools/category/customer-service-automation.md) - Website: [cresta.com](https://cresta.com/) ## Customers Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote or a press release), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). The first public proof is the first public page we found, not an adoption date. | Company | Industry | Proof | First public proof | Source | |---|---|---|---|---| | [Intuit](https://www.usedby.ai/companies/intuit.md) | Fintech & Payments | Observed | — | [cresta.com](https://cresta.com/), captured 2026-10-07 | | [United Airlines](https://www.usedby.ai/companies/united-airlines.md) | Airlines & Aviation Services | Confirmed | — | [cresta.com](https://cresta.com/es/customers/united-airlines), captured 2026-10-07 | | [Alaska](https://www.usedby.ai/companies/alaska.md) | Airlines & Aviation Services | Confirmed | — | [cresta.com](https://cresta.com/customers/alaska-airlines), captured 2026-10-07 | | [Achieve](https://www.usedby.ai/companies/achieve.md) | — | Confirmed | — | [cresta.com](https://cresta.com/customers/achieve), captured 2026-10-07 | | [Aptive](https://www.usedby.ai/companies/aptive.md) | — | Confirmed | — | [cresta.com](https://cresta.com/customers/aptive), captured 2026-10-07 | | [Aqua Finance](https://www.usedby.ai/companies/aqua-finance.md) | — | Confirmed | — | [cresta.com](https://cresta.com/es/customers/aqua-finance), captured 2026-10-07 | | [Brinks Home](https://www.usedby.ai/companies/brinks-home.md) | — | Confirmed | — | [cresta.com](https://cresta.com/customers/brinks-home), captured 2026-10-07 | | [Cox Communications](https://www.usedby.ai/companies/cox-communications.md) | — | Confirmed | — | [cresta.com](https://cresta.com/customer-stories), captured 2026-10-07 | | [Holiday Inn](https://www.usedby.ai/companies/holiday-inn.md) | — | Confirmed | — | [cresta.com](https://cresta.com/customers/holiday-inn), captured 2026-10-07 | | [Oportun](https://www.usedby.ai/companies/oportun.md) | — | Confirmed | — | [cresta.com](https://cresta.com/customers/oportun), captured 2026-10-07 | | [Propel Holdings](https://www.usedby.ai/companies/propel-holdings.md) | — | Confirmed | — | [cresta.com](https://cresta.com/customers/propel-holdings), captured 2026-10-07 | | [Snap Finance](https://www.usedby.ai/companies/snap-finance.md) | — | Confirmed | — | [cresta.com](https://cresta.com/customers/snap-finance), captured 2026-10-07 | | [Sunbit](https://www.usedby.ai/companies/sunbit.md) | — | Confirmed | — | [cresta.com](https://cresta.com/videos/sunbit-cresta), captured 2026-10-07 | | [Vivint](https://www.usedby.ai/companies/vivint.md) | — | Confirmed | — | [cresta.com](https://cresta.com/customers/vivint), captured 2026-10-07 | | [Windstar Cruises](https://www.usedby.ai/companies/windstar-cruises.md) | — | Confirmed | — | [cresta.com](https://cresta.com/customers/windstar-cruises), captured 2026-10-07 | | [Xanterra](https://www.usedby.ai/companies/xanterra.md) | — | Confirmed | — | [cresta.com](https://cresta.com/customers/xanterra), captured 2026-10-07 | | [Optimum](https://www.usedby.ai/companies/optimum.md) | — | Observed | — | [cresta.com](https://cresta.com/), captured 2026-10-07 | | [Porsche](https://www.usedby.ai/companies/porsche.md) | Automotive Manufacturing | Observed | — | [cresta.com](https://cresta.com/), captured 2026-10-07 | ## Published results Reviewed stories only. A figure is the vendor’s or the customer’s claim, quoted with its label; usedby did not measure it. - [Aptive](https://www.usedby.ai/case-studies/aptive-environmental-cresta.md): **$2.37 million** additional annual revenue from increased saves (Vendor case study, captured by usedby 2026-10-07) - [Vivint](https://www.usedby.ai/case-studies/vivint-cresta.md): **7%** Increase in closed won rate in Agent Assist pilot (Vendor case study, captured by usedby 2026-10-07) - [Sunbit](https://www.usedby.ai/case-studies/sunbit-cresta.md): **50%** Interactions contained autonomously (Vendor case study, captured by usedby 2026-10-07) - [Snap Finance](https://www.usedby.ai/case-studies/snap-finance-cresta.md): **40%** Reduction in average handle time (AHT) (Vendor case study, captured by usedby 2026-10-07) - [Holiday Inn](https://www.usedby.ai/case-studies/holiday-inn-club-vacations-cresta.md): **50%** Lower agent attrition (Vendor case study, captured by usedby 2026-10-07) - [Windstar Cruises](https://www.usedby.ai/case-studies/windstar-cruises-cresta.md): **70%** chat containment (Vendor case study, captured by usedby 2026-10-07) - [Brinks Home](https://www.usedby.ai/case-studies/brinks-home-cresta.md): **30pt** increase in NPS (Vendor case study, captured by usedby 2026-10-07) - [Propel Holdings](https://www.usedby.ai/case-studies/propel-holdings-cresta.md): **58%** chat containment rate across AI Agents (Vendor case study, captured by usedby 2026-10-07) - [Achieve](https://www.usedby.ai/case-studies/achieve-cresta.md): **3x** ROI (Vendor case study, captured by usedby 2026-10-07) - [Oportun](https://www.usedby.ai/case-studies/oportun-cresta.md): story without a checked figure. (Vendor case study, captured by usedby 2026-10-07) - [Alaska](https://www.usedby.ai/case-studies/alaska-airlines-cresta.md): story without a checked figure. (Vendor case study, captured by usedby 2026-10-07) ## Before you buy usedby has not verified Cresta’s pricing, security or data terms yet. ## Alternatives - [Cognigy](https://www.usedby.ai/tools/cognigy.md): 58 public customers. Compare: https://www.usedby.ai/compare/cognigy-vs-cresta.md - [Intercom](https://www.usedby.ai/tools/intercom.md): 114 public customers. Compare: https://www.usedby.ai/compare/cresta-vs-intercom.md - [Sierra](https://www.usedby.ai/tools/sierra.md): 50 public customers. Compare: https://www.usedby.ai/compare/cresta-vs-sierra.md - [Sanas](https://www.usedby.ai/tools/sanas.md): 48 public customers. Compare: https://www.usedby.ai/compare/cresta-vs-sanas.md - [Talkdesk](https://www.usedby.ai/tools/talkdesk.md): 47 public customers. Compare: https://www.usedby.ai/compare/cresta-vs-talkdesk.md More: https://www.usedby.ai/alternatives/cresta.md --- Source: https://www.usedby.ai/tools/cresta · How we check: https://www.usedby.ai/methodology