# Who uses Decagon? 43 companies use Decagon on usedby: 23 confirmed, 20 observed and 0 signals. 9% of them are in Fintech & Payments. Confirmed or observed customers include American Airlines, Mercado Libre and Deutsche Telekom. Latest check 2026-10-07: 43 of 43 companies checked, from 21 public sources. > AI concierge agents that resolve customer service conversations across voice, chat and email. - Category: [Customer Service Automation](https://www.usedby.ai/tools/category/customer-service-automation.md) - Website: [decagon.ai](https://decagon.ai/) ## Customers Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote or a press release), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). The first public proof is the first public page we found, not an adoption date. | Company | Industry | Proof | First public proof | Source | |---|---|---|---|---| | [American Airlines](https://www.usedby.ai/companies/american-airlines.md) | Airlines & Aviation Services | Observed | — | [decagon.ai](https://decagon.ai/case-studies), captured 2026-10-07 | | [Mercado Libre](https://www.usedby.ai/companies/mercado-libre.md) | Marketplace | Confirmed | — | [decagon.ai](https://decagon.ai/case-studies/mercado-libre), captured 2026-10-07 | | [Deutsche Telekom](https://www.usedby.ai/companies/deutsche-telekom.md) | Telecommunications | Observed | — | [decagon.ai](https://decagon.ai/case-studies), captured 2026-10-07 | | [Dropbox](https://www.usedby.ai/companies/dropbox.md) | DevTools & Infrastructure | Observed | — | [decagon.ai](https://decagon.ai/case-studies), captured 2026-10-07 | | [Figma](https://www.usedby.ai/companies/figma.md) | DevTools & Infrastructure | Observed | — | [decagon.ai](https://decagon.ai/case-studies), captured 2026-10-07 | | [Riot Games](https://www.usedby.ai/companies/riot-games.md) | Gaming & Esports | Observed | — | [decagon.ai](https://decagon.ai/case-studies), captured 2026-10-07 | | [Snap Inc.](https://www.usedby.ai/companies/snap-inc.md) | Media & Publishing | Observed | — | [decagon.ai](https://decagon.ai/case-studies), captured 2026-10-07 | | [Snapchat](https://www.usedby.ai/companies/snapchat.md) | Media & Publishing | Observed | — | [decagon.ai](https://decagon.ai/), captured 2026-10-07 | | [Square](https://www.usedby.ai/companies/square.md) | Fintech & Payments | Observed | — | [decagon.ai](https://decagon.ai/case-studies), captured 2026-10-07 | | [Chime](https://www.usedby.ai/companies/chime.md) | Fintech & Payments | Confirmed | — | [decagon.ai](https://decagon.ai/case-studies/chime), captured 2026-10-07 | | [Duolingo](https://www.usedby.ai/companies/duolingo.md) | EdTech & E-learning | Confirmed | — | [decagon.ai](https://decagon.ai/case-studies/duolingo), captured 2026-10-07 | | [Notion](https://www.usedby.ai/companies/notion.md) | DevTools & Infrastructure | Confirmed | — | [decagon.ai](https://decagon.ai/case-studies/notion), captured 2026-10-07 | | [perplexity](https://www.usedby.ai/companies/perplexity.md) | Artificial Intelligence | Confirmed | — | [decagon.ai](https://decagon.ai/case-studies/perplexity), captured 2026-10-07 | | [Rippling](https://www.usedby.ai/companies/rippling.md) | HR & Recruiting | Confirmed | — | [decagon.ai](https://decagon.ai/case-studies/rippling), captured 2026-10-07 | | [Ticketmaster](https://www.usedby.ai/companies/ticketmaster.md) | Streaming & Content | Observed | — | [decagon.ai](https://decagon.ai/case-studies), captured 2026-10-07 | | [Curology](https://www.usedby.ai/companies/curology.md) | HealthTech & Digital Health | Confirmed | — | [decagon.ai](https://decagon.ai/case-studies/curology), captured 2026-10-07 | | [Noom](https://www.usedby.ai/companies/noom.md) | HealthTech & Digital Health | Confirmed | — | [decagon.ai](https://decagon.ai/case-studies/noom), captured 2026-10-07 | | [Affirm](https://www.usedby.ai/companies/affirm.md) | Fintech & Payments | Observed | — | [decagon.ai](https://decagon.ai/case-studies), captured 2026-10-07 | | [1-800-Flowers](https://www.usedby.ai/companies/1-800-flowers.md) | — | Confirmed | — | [decagon.ai](https://decagon.ai/case-studies/1-800-flowers), captured 2026-10-07 | | [Away](https://www.usedby.ai/companies/away.md) | Fashion & Apparel | Confirmed | — | [decagon.ai](https://decagon.ai/case-studies), captured 2026-10-07 | | [ClassPass](https://www.usedby.ai/companies/classpass.md) | Sports & Fitness | Confirmed | — | [decagon.ai](https://decagon.ai/case-studies/classpass), captured 2026-10-07 | | [Faire](https://www.usedby.ai/companies/faire.md) | Marketplace | Confirmed | — | [decagon.ai](https://decagon.ai/case-studies/faire), captured 2026-10-07 | | [Flashfood](https://www.usedby.ai/companies/flashfood.md) | — | Confirmed | — | [decagon.ai](https://decagon.ai/case-studies/flashfood), captured 2026-10-07 | | [Fourthwall](https://www.usedby.ai/companies/fourthwall.md) | — | Confirmed | — | [decagon.ai](https://decagon.ai/case-studies/fourthwall), captured 2026-10-07 | | [Hertz](https://www.usedby.ai/companies/hertz.md) | Travel & Hospitality | Confirmed | — | [decagon.ai](https://decagon.ai/case-studies), captured 2026-10-07 | | [Hunter Douglas](https://www.usedby.ai/companies/hunter-douglas.md) | Manufacturing | Confirmed | — | [decagon.ai](https://decagon.ai/case-studies), captured 2026-10-07 | | [NG.CASH](https://www.usedby.ai/companies/ng-cash.md) | — | Confirmed | — | [decagon.ai](https://decagon.ai/case-studies/ng-cash), captured 2026-10-07 | | [Oura](https://www.usedby.ai/companies/oura.md) | — | Confirmed | — | [decagon.ai](https://decagon.ai/), captured 2026-10-07 | | [Rituals](https://www.usedby.ai/companies/rituals.md) | — | Confirmed | — | [decagon.ai](https://decagon.ai/case-studies/rituals), captured 2026-10-07 | | [SimplePractice](https://www.usedby.ai/companies/simplepractice.md) | — | Confirmed | — | [decagon.ai](https://decagon.ai/case-studies/simplepractice), captured 2026-10-07 | | [Substack](https://www.usedby.ai/companies/substack.md) | Media & Publishing | Confirmed | — | [decagon.ai](https://decagon.ai/case-studies/substack), captured 2026-10-07 | | [Valon](https://www.usedby.ai/companies/valon.md) | — | Confirmed | — | [decagon.ai](https://decagon.ai/case-studies/valon), captured 2026-10-07 | | [Whop](https://www.usedby.ai/companies/whop.md) | — | Confirmed | — | [decagon.ai](https://decagon.ai/case-studies/whop), captured 2026-10-07 | | [Arrive](https://www.usedby.ai/companies/arrive.md) | — | Observed | — | [decagon.ai](https://decagon.ai/case-studies), captured 2026-10-07 | | [Avis](https://www.usedby.ai/companies/avis.md) | — | Observed | — | [decagon.ai](https://decagon.ai/case-studies), captured 2026-10-07 | | [Cash App](https://www.usedby.ai/companies/cash-app.md) | Fintech & Payments | Observed | — | [decagon.ai](https://decagon.ai/case-studies), captured 2026-10-07 | | [Fanatics](https://www.usedby.ai/companies/fanatics.md) | — | Observed | — | [decagon.ai](https://decagon.ai/case-studies), captured 2026-10-07 | | [Gopuff](https://www.usedby.ai/companies/gopuff.md) | — | Observed | — | [decagon.ai](https://decagon.ai/case-studies), captured 2026-10-07 | | [ID.me](https://www.usedby.ai/companies/id-me.md) | — | Observed | — | [decagon.ai](https://decagon.ai/), captured 2026-10-07 | | [Quince](https://www.usedby.ai/companies/quince.md) | E-commerce & D2C | Observed | — | [decagon.ai](https://decagon.ai/case-studies), captured 2026-10-07 | | [Soho House](https://www.usedby.ai/companies/soho-house.md) | — | Observed | — | [decagon.ai](https://decagon.ai/case-studies), captured 2026-10-07 | | [Spring Health](https://www.usedby.ai/companies/spring-health.md) | HealthTech & Digital Health | Observed | — | [decagon.ai](https://decagon.ai/case-studies), captured 2026-10-07 | | [Delta](https://www.usedby.ai/companies/delta.md) | Airlines & Aviation Services | Observed | — | [decagon.ai](https://decagon.ai/case-studies), captured 2026-10-07 | ## Published results Reviewed stories only. A figure is the vendor’s or the customer’s claim, quoted with its label; usedby did not measure it. - [NG.CASH](https://www.usedby.ai/case-studies/ng-cash-decagon.md): **70%** deflection rate (Vendor case study, published 2026-07-28) - [Notion](https://www.usedby.ai/case-studies/notion-decagon.md): **34%** ticket resolution time improvement (Vendor case study, published 2026-07-28) - [1-800-Flowers](https://www.usedby.ai/case-studies/1-800-flowers-com-decagon.md): **93%** CSAT at the close of the pilot (Vendor case study, published 2026-09-11) - [Curology](https://www.usedby.ai/case-studies/curology-decagon.md): **65%** reduction in customer support operation costs (Vendor case study, published 2026-07-28) - [ClassPass](https://www.usedby.ai/case-studies/classpass-decagon.md): **95%** cost reduction (Vendor case study, published 2026-07-28) - [Rituals](https://www.usedby.ai/case-studies/rituals-decagon.md): **Zero** ticket backlog during peak Black Friday season (Vendor case study, published 2026-07-28) - [Mercado Libre](https://www.usedby.ai/case-studies/mercado-libre-decagon.md): story without a checked figure. (Vendor case study, published 2026-09-11) - [Faire](https://www.usedby.ai/case-studies/faire-decagon.md): story without a checked figure. (Vendor case study, published 2026-09-16) ## Before you buy Read on Decagon’s own pages; the quote was found on the cited page. | Fact | Value | Source | Checked | |---|---|---|---| | Integrations | Salesforce, Intercom, Zendesk, Confluence, Contentful, Kustomer, Amazon Connect, RingCentral, Zendesk Sunshine | [decagon.ai](https://decagon.ai/product/integrations) | 2026-10-04 | ## Alternatives - [Assembled](https://www.usedby.ai/tools/assembled.md): 39 public customers. Compare: https://www.usedby.ai/compare/assembled-vs-decagon.md - [Sierra](https://www.usedby.ai/tools/sierra.md): 50 public customers. Compare: https://www.usedby.ai/compare/decagon-vs-sierra.md - [Intercom](https://www.usedby.ai/tools/intercom.md): 114 public customers. Compare: https://www.usedby.ai/compare/decagon-vs-intercom.md - [Cognigy](https://www.usedby.ai/tools/cognigy.md): 58 public customers. Compare: https://www.usedby.ai/compare/cognigy-vs-decagon.md - [Sanas](https://www.usedby.ai/tools/sanas.md): 48 public customers. Compare: https://www.usedby.ai/compare/decagon-vs-sanas.md More: https://www.usedby.ai/alternatives/decagon.md --- Source: https://www.usedby.ai/tools/decagon · How we check: https://www.usedby.ai/methodology