# Who uses Forethought?

23 companies use Forethought on usedby: 17 confirmed, 6 observed and 0 signals. 13% of them are in HR & Recruiting. Confirmed or observed customers include UPS, Grammarly and Lime. Latest check 2026-10-05: 23 of 23 companies checked, from 19 public sources.

> AI agents for customer support that work with existing help desks, part of Zendesk since 2026

- Category: [Customer Service Automation](https://www.usedby.ai/tools/category/customer-service-automation.md)
- Website: [forethought.ai](https://forethought.ai)

## Customers

Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote or a press release), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). The first public proof is the first public page we found, not an adoption date.

| Company | Industry | Proof | First public proof | Source |
|---|---|---|---|---|
| [UPS](https://www.usedby.ai/companies/ups.md) | Logistics & Supply Chain | Observed | — | [forethought.ai](https://forethought.ai/pricing), captured 2026-10-05 |
| [Grammarly](https://www.usedby.ai/companies/grammarly.md) | Artificial Intelligence | Confirmed | — | [forethought.ai](https://forethought.ai/customers), captured 2026-10-05 |
| [Lime](https://www.usedby.ai/companies/lime.md) | Mobility & Ride-hailing | Confirmed | — | [forethought.ai](https://forethought.ai/case-studies/lime-case-study), captured 2026-10-05 |
| [Upwork](https://www.usedby.ai/companies/upwork.md) | HR & Recruiting | Confirmed | — | [forethought.ai](https://forethought.ai/case-studies/upwork), captured 2026-10-05 |
| [ActiveCampaign](https://www.usedby.ai/companies/activecampaign.md) | Marketing Tech | Confirmed | — | [forethought.ai](https://forethought.ai/customers), captured 2026-10-05 |
| [Thumbtack](https://www.usedby.ai/companies/thumbtack.md) | Marketplace | Confirmed | — | [forethought.ai](https://forethought.ai/case-studies/thumbtack), captured 2026-10-05 |
| [Cotopaxi](https://www.usedby.ai/companies/cotopaxi.md) | Fashion & Apparel | Confirmed | — | [forethought.ai](https://forethought.ai/customers), captured 2026-10-05 |
| [Desire2Learn](https://www.usedby.ai/companies/desire2learn.md) | EdTech & E-learning | Confirmed | — | [forethought.ai](https://forethought.ai/customers), captured 2026-10-05 |
| [MeUndies](https://www.usedby.ai/companies/meundies.md) | — | Confirmed | — | [forethought.ai](https://forethought.ai/case-studies/meundies-hits-80-containment-and-increases-support-capacity-by-3-7x-during-busy-season), captured 2026-10-05 |
| [RemoteLock](https://www.usedby.ai/companies/remotelock.md) | — | Confirmed | — | [forethought.ai](https://forethought.ai/case-studies/upwork), captured 2026-10-05 |
| [Corsair](https://www.usedby.ai/companies/corsair.md) | — | Observed | — | [forethought.ai](https://forethought.ai/pricing), captured 2026-10-05 |
| [Redis](https://www.usedby.ai/companies/redis-redis-io.md) | DevTools & Infrastructure | Observed | — | [forethought.ai](https://forethought.ai/), captured 2026-10-05 |
| [Viome](https://www.usedby.ai/companies/viome.md) | — | Observed | — | [forethought.ai](https://forethought.ai/pricing), captured 2026-10-05 |
| [WordPress.com](https://www.usedby.ai/companies/wordpress-com.md) | — | Observed | — | [forethought.ai](https://forethought.ai/pricing), captured 2026-10-05 |
| [YES Network](https://www.usedby.ai/companies/yes-network.md) | — | Observed | — | [forethought.ai](https://forethought.ai/), captured 2026-10-05 |
| [Fetch](https://www.usedby.ai/companies/fetch.md) | Marketing Tech | Confirmed | — | [forethought.ai](https://forethought.ai/customers), captured 2026-10-05 |
| [Forma](https://www.usedby.ai/companies/forma.md) | HR & Recruiting | Confirmed | — | [forethought.ai](https://forethought.ai/customers), captured 2026-10-05 |
| [YNAB](https://www.usedby.ai/companies/ynab.md) | Fintech & Payments | Confirmed | — | [forethought.ai](https://forethought.ai/case-studies/ynab-replaced-a-basic-chatbot-with-forethought-and-saw-deflection-jump-from-25-to-70), captured 2026-10-05 |
| [Achievers](https://www.usedby.ai/companies/achievers.md) | HR & Recruiting | Confirmed | — | [forethought.ai](https://forethought.ai/case-studies/achievers), captured 2026-10-05 |
| [iFIT Health & Fitness Inc.](https://www.usedby.ai/companies/ifit.md) | Consumer Goods | Confirmed | — | [forethought.ai](https://forethought.ai/case-studies/ifit), captured 2026-10-05 |
| [Spordle](https://www.usedby.ai/companies/spordle.md) | Sports & Fitness | Confirmed | — | [forethought.ai](https://forethought.ai/customers), captured 2026-10-05 |
| [YAZIO](https://www.usedby.ai/companies/yazio.md) | HealthTech & Digital Health | Confirmed | — | [forethought.ai](https://forethought.ai/case-studies/yazio-deflects-80-percent-forethought), captured 2026-10-05 |
| [Kickfin](https://www.usedby.ai/companies/kickfin.md) | Fintech & Payments | Confirmed | — | [forethought.ai](https://forethought.ai/case-studies/kickfin), captured 2026-10-05 |

## Published results

Reviewed stories only. A figure is the vendor’s or the customer’s claim, quoted with its label; usedby did not measure it.

- [Lime](https://www.usedby.ai/case-studies/lime-forethought.md): **77%** reduction in time to first response (Vendor case study, captured by usedby 2026-10-05)
- [iFIT Health & Fitness Inc.](https://www.usedby.ai/case-studies/ifit-forethought.md): **436 agent hours** agent hours saved (Vendor case study, captured by usedby 2026-10-05)
- [YNAB](https://www.usedby.ai/case-studies/ynab-forethought.md): **70%** ticket deflection rate (up from 25%) (Vendor case study, captured by usedby 2026-10-05)
- [MeUndies](https://www.usedby.ai/case-studies/meundies-forethought.md): **80%** containment rate on the chat widget (Vendor case study, captured by usedby 2026-10-05)
- [Spordle](https://www.usedby.ai/case-studies/spordle-forethought.md): **142%** ROI three months after implementation (Vendor case study, captured by usedby 2026-10-03)
- [Fetch](https://www.usedby.ai/case-studies/fetch-forethought.md): **3.9x** ROI from Forethought Triage (Vendor case study, captured by usedby 2026-10-03)
- [ActiveCampaign](https://www.usedby.ai/case-studies/activecampaign-forethought.md): **40%** reduction in tickets reaching agents from baseline (Vendor case study, captured by usedby 2026-10-03)
- [Cotopaxi](https://www.usedby.ai/case-studies/cotopaxi-forethought.md): **168%** ROI within six months of using Forethought (Vendor case study, captured by usedby 2026-10-03)

## Before you buy

Read on Forethought’s own pages; the quote was found on the cited page.

| Fact | Value | Source | Checked |
|---|---|---|---|
| Security | ISO 27001, SOC 2 (type not stated) | [forethought.ai](https://forethought.ai/platform/security) | 2026-10-04 |
| Data processing terms | A data processing agreement is available. | [forethought.ai](https://forethought.ai/platform/security) | 2026-10-04 |
| Integrations | Zendesk, Salesforce, ServiceNow, Intercom, Freshworks, HubSpot, Jira, Confluence, Shopify, Slack, Genesys, Five9 | [forethought.ai](https://forethought.ai/integrations) | 2026-10-04 |
| Vendor status | Acquired by Zendesk, according to the vendor's homepage. | [forethought.ai](https://forethought.ai/) | 2026-10-04 |

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More: https://www.usedby.ai/alternatives/forethought.md

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Source: https://www.usedby.ai/tools/forethought · How we check: https://www.usedby.ai/methodology