# Who uses Front? 32 companies use Front on usedby: 19 confirmed, 1 declared by the company, 12 observed and 0 signals. Of the 10 with a known size, 70% have more than 1,000 employees. Customers include MongoDB, Hootsuite and Atlas Travel & Technology Group. Latest check 2026-11-13: 32 of 32 companies checked, from 23 public sources. - Category: [Help desks](https://www.usedby.ai/tools/category/helpdesk-platforms.md) - Website: [front.com](https://front.com/) ## Customers Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote, a press release, or the company's own public account of using the tool (its own site, or a post by one of its executives, VP or above)), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). A line the company declared to usedby itself, or that it lists as a sub-processor on its own legal page, is marked declared. The first public proof is a relationship-level date, not an adoption date. Relationship labels describe the source's scope. They do not establish current contract, spend or company-wide deployment. The claim permalink identifies the usedby record; the primary source supports the relationship. These two links provide attribution for a summary. Evidence is selected, not exhaustive; missing evidence or a public archive does not establish that none exists. Relationship-level dates are not verified publication dates of the selected source. | Company | Industry | Proof | First public proof | Source | Relationship | Claim | |---|---|---|---|---|---|---| | [MongoDB](https://www.usedby.ai/companies/mongodb.md) | Data & Analytics | Confirmed · checked 2026-11 | — | [front.com](https://front.com/customer-stories/mongodb), captured 2026-11-13 | Usage described by a public source | [MongoDB · Front claim](https://www.usedby.ai/claims/cmwela0nh00awx74e6k823grc) | | [Hootsuite](https://www.usedby.ai/companies/hootsuite.md) | Marketing Tech | Confirmed · checked 2026-11 | — | [front.com](https://front.com/customer-stories/hootsuite), captured 2026-11-13 | Usage described by a public source | [Hootsuite · Front claim](https://www.usedby.ai/claims/cmwel8ma8008wx74ed0i2mgjp) | | [Atlas Travel & Technology Group](https://www.usedby.ai/companies/atlas-travel-technology-group.md) | — | Confirmed · checked 2026-11 | — | [front.com](https://front.com/customer-stories/atlas-travel), captured 2026-11-13 | Usage described by a public source | [Atlas Travel & Technology Group · Front claim](https://www.usedby.ai/claims/cmwellq3500d1x74eick5nnk9) | | [Branch](https://www.usedby.ai/companies/branch-branchapp-com.md) | — | Confirmed · checked 2026-11 | — | [front.com](https://front.com/customer-stories/branch), captured 2026-11-13 | Usage described by a public source | [Branch · Front claim](https://www.usedby.ai/claims/cmwel8nkd0090x74efyi3dn84) | | [Echo Global Logistics](https://www.usedby.ai/companies/echo-global-logistics.md) | Logistics & Supply Chain | Confirmed · checked 2026-11 | — | [front.com](https://front.com/customer-stories/echo), captured 2026-11-13 | Usage described by a public source | [Echo Global Logistics · Front claim](https://www.usedby.ai/claims/cmwel9fgc009tx74esrvi28tg) | | [Empower Work](https://www.usedby.ai/companies/empower-work.md) | — | Confirmed · checked 2026-11 | — | [front.com](https://front.com/customer-stories/empower-work), captured 2026-11-13 | Usage described by a public source | [Empower Work · Front claim](https://www.usedby.ai/claims/cmwel9ete009qx74ehrc9c9zk) | | [Essentialist](https://www.usedby.ai/companies/essentialist.md) | — | Confirmed · checked 2026-11 | — | [front.com](https://front.com/customer-stories/essentialist), captured 2026-11-13 | Usage described by a public source | [Essentialist · Front claim](https://www.usedby.ai/claims/cmweliua900b8x74e778ghcmm) | | [Firewize](https://www.usedby.ai/companies/firewize.md) | — | Confirmed · checked 2026-11 | — | [front.com](https://front.com/customer-stories/firewize), captured 2026-11-13 | Usage described by a public source | [Firewize · Front claim](https://www.usedby.ai/claims/cmwel9x8u00akx74ebsnqep0t) | | [Flex-Tec](https://www.usedby.ai/companies/flex-tec.md) | — | Confirmed · checked 2026-11 | — | [front.com](https://front.com/customer-stories/flex-tec), captured 2026-11-13 | Usage described by a public source | [Flex-Tec · Front claim](https://www.usedby.ai/claims/cmwelky6t00ckx74eqq9a0yt0) | | [Global](https://www.usedby.ai/companies/global.md) | — | Confirmed · checked 2026-11 | — | [front.com](https://front.com/customer-stories/global), captured 2026-11-13 | Usage described by a public source | [Global · Front claim](https://www.usedby.ai/claims/cmwell6ky00csx74ej705qpay) | | [GP Transco](https://www.usedby.ai/companies/gp-transco.md) | — | Confirmed · checked 2026-11 | — | [front.com](https://front.com/customer-stories/gp-transco), captured 2026-11-13 | Usage described by a public source | [GP Transco · Front claim](https://www.usedby.ai/claims/cmwel9gzy009xx74et1dm7aj8) | | [Podium Education](https://www.usedby.ai/companies/podium-education.md) | — | Confirmed · checked 2026-11 | — | [front.com](https://front.com/customer-stories/podium-education), captured 2026-11-13 | Usage described by a public source | [Podium Education · Front claim](https://www.usedby.ai/claims/cmwel9iiy00a4x74ebx3bcwzv) | | [Priority1](https://www.usedby.ai/companies/priority1.md) | — | Confirmed · checked 2026-11 | — | [front.com](https://front.com/customer-stories/priority1), captured 2026-11-13 | Usage described by a public source | [Priority1 · Front claim](https://www.usedby.ai/claims/cmwel9ys000apx74ehwvbqbbv) | | [Reed & Mackay](https://www.usedby.ai/companies/reed-mackay.md) | — | Confirmed · checked 2026-11 | — | [front.com](https://front.com/customer-stories/reed-and-mackay), captured 2026-11-13 | Usage described by a public source | [Reed & Mackay · Front claim](https://www.usedby.ai/claims/cmwel91fp009bx74eum0wld7i) | | [Scratchpad](https://www.usedby.ai/companies/scratchpad.md) | — | Confirmed · checked 2026-11 | — | [front.com](https://front.com/customer-stories/scratchpad), captured 2026-11-13 | Usage described by a public source | [Scratchpad · Front claim](https://www.usedby.ai/claims/cmwela06x00atx74ep7sfwh7x) | | [Spruce](https://www.usedby.ai/companies/spruce.md) | — | Confirmed · checked 2026-11 | — | [front.com](https://front.com/customer-stories/spruce), captured 2026-11-13 | Usage described by a public source | [Spruce · Front claim](https://www.usedby.ai/claims/cmwel8fx60087x74e7zpf1t4h) | | [Supacolor](https://www.usedby.ai/companies/supacolor.md) | — | Confirmed · checked 2026-11 | — | [front.com](https://front.com/customer-stories/supacolor), captured 2026-11-13 | Usage described by a public source | [Supacolor · Front claim](https://www.usedby.ai/claims/cmwelj8nc00bkx74eo7ehdxeu) | | [Trusted](https://www.usedby.ai/companies/trusted.md) | HR & Recruiting | Confirmed · checked 2026-11 | — | [front.com](https://front.com/customer-stories/trusted-health), captured 2026-11-13 | Usage described by a public source | [Trusted · Front claim](https://www.usedby.ai/claims/cmwel9kjf00abx74ezfacmwca) | | [Uber Freight](https://www.usedby.ai/companies/uber-freight.md) | Logistics & Supply Chain | Confirmed · checked 2026-11 | — | [front.com](https://front.com/customer-stories/uber-freight), captured 2026-11-13 | Usage described by a public source | [Uber Freight · Front claim](https://www.usedby.ai/claims/cmwel8hye008dx74emfnflxj5) | | [Motion](https://www.usedby.ai/companies/motion.md) | Artificial Intelligence | Declared by the company · checked 2026-11 | On or before November 2026 | Listed as a sub-processor by the company: [usemotion.com](https://www.usemotion.com/legal/subprocessors), captured 2026-11-12 | Listed as a sub-processor by the company | [Motion · Front claim](https://www.usedby.ai/claims/sp_usage_motion_front_20261112_mwd8siih) | | [OpenAI](https://www.usedby.ai/companies/openai.md) | Artificial Intelligence | Observed · checked 2026-11 | — | [front.com](https://front.com/pricing), captured 2026-11-13 | Listed as a customer by the vendor | [OpenAI · Front claim](https://www.usedby.ai/claims/cmwel8g8m008ax74etbd9ylfe) | | [BCG](https://www.usedby.ai/companies/bcg.md) | Management Consulting | Observed · checked 2026-11 | — | [front.com](https://front.com/), captured 2026-11-13 | Listed as a customer by the vendor | [BCG · Front claim](https://www.usedby.ai/claims/cmwel8j77008jx74el2ylv79c) | | [Stripe](https://www.usedby.ai/companies/stripe.md) | Fintech & Payments | Observed · checked 2026-11 | — | [front.com](https://front.com/pricing), captured 2026-11-13 | Listed as a customer by the vendor | [Stripe · Front claim](https://www.usedby.ai/claims/cmwel8jx3008px74eq1jw4ko5) | | [Y Combinator](https://www.usedby.ai/companies/y-combinator.md) | Investment & VC | Observed · checked 2026-11 | — | [front.com](https://front.com/pricing), captured 2026-11-13 | Listed as a customer by the vendor | [Y Combinator · Front claim](https://www.usedby.ai/claims/cmwel92k2009hx74emh855aj2) | | [Carta](https://www.usedby.ai/companies/carta.md) | Fintech & Payments | Observed · checked 2026-11 | — | [front.com](https://front.com/), captured 2026-11-13 | Listed as a customer by the vendor | [Carta · Front claim](https://www.usedby.ai/claims/cmwel8jlr008mx74emb0s68h2) | | [Boundless](https://www.usedby.ai/companies/boundless-boundless-com.md) | — | Observed · checked 2026-11 | — | [front.com](https://front.com/pricing), captured 2026-11-13 | Listed as a customer by the vendor | [Boundless · Front claim](https://www.usedby.ai/claims/cmwel93yc009lx74e1tusfiut) | | [Culture Amp](https://www.usedby.ai/companies/culture-amp.md) | HR & Recruiting | Observed · checked 2026-11 | — | [front.com](https://front.com/pricing), captured 2026-11-13 | Listed as a customer by the vendor | [Culture Amp · Front claim](https://www.usedby.ai/claims/cmwel920k009ex74eztajc5e6) | | [Gattinoni Business Travel](https://www.usedby.ai/companies/gattinoni-business-travel.md) | Travel & Hospitality | Observed · checked 2026-11 | — | [front.com](https://front.com/customer-stories), captured 2026-11-13 | Listed as a customer by the vendor | [Gattinoni Business Travel · Front claim](https://www.usedby.ai/claims/cmwel9juw00a8x74egyp7zj4k) | | [Navan](https://www.usedby.ai/companies/navan.md) | Travel & Hospitality | Observed · checked 2026-11 | — | [front.com](https://front.com/pricing), captured 2026-11-13 | Listed as a customer by the vendor | [Navan · Front claim](https://www.usedby.ai/claims/cmwel8ebd0083x74e50y7hgwf) | | [Stewart Travel Management](https://www.usedby.ai/companies/stewart-travel-management.md) | — | Observed · checked 2026-11 | — | [front.com](https://front.com/customer-stories), captured 2026-11-13 | Listed as a customer by the vendor | [Stewart Travel Management · Front claim](https://www.usedby.ai/claims/cmwel9msd00afx74eb9uk9w2u) | | [U-Haul](https://www.usedby.ai/companies/u-haul.md) | — | Observed · checked 2026-11 | — | [front.com](https://front.com/pricing), captured 2026-11-13 | Listed as a customer by the vendor | [U-Haul · Front claim](https://www.usedby.ai/claims/cmwel8lbs008tx74exsw8zq6z) | | [Zoom](https://www.usedby.ai/companies/zoom-zoom-us.md) | Workplace Software | Observed · checked 2026-11 | — | [front.com](https://front.com/pricing), captured 2026-11-13 | Listed as a customer by the vendor | [Zoom · Front claim](https://www.usedby.ai/claims/cmwel8i9q008gx74e9mp6o7mp) | ## Help desks tools by industry Which Help desks tools companies use in the industries where Front has customers, ranked by companies. - [Help desks in Artificial Intelligence](https://www.usedby.ai/companies/industry/artificial-intelligence/helpdesk-platforms.md) (2 Front customers in this industry) - [Help desks in Fintech & Payments](https://www.usedby.ai/companies/industry/fintech-payments/helpdesk-platforms.md) (2 Front customers in this industry) - [Help desks in HR & Recruiting](https://www.usedby.ai/companies/industry/hr-recruiting-hr-tech/helpdesk-platforms.md) (2 Front customers in this industry) - [Help desks in Marketing Tech](https://www.usedby.ai/companies/industry/marketing-tech-martech/helpdesk-platforms.md) (1 Front customer in this industry) ## Published results Reviewed stories only. A figure is the vendor’s or the customer’s claim, quoted with its label; usedby did not measure it. - [MongoDB](https://www.usedby.ai/case-studies/mongodb-front.md): **over 60%** Reduction in MongoDB's email volume (Vendor case study, published 2022-06-23) - [Scratchpad](https://www.usedby.ai/case-studies/scratchpad-front.md): **100%** Customer satisfaction (CSAT) (Vendor case study, published 2025-01-06) - [Branch](https://www.usedby.ai/case-studies/branch-front.md): **482%** Return on investment with Front (Vendor case study, published 2022-08-08) - [Firewize](https://www.usedby.ai/case-studies/firewize-front.md): **23 percent** Support requests fixed without going on-site (Vendor case study, published 2019-11-15) - [Atlas Travel & Technology Group](https://www.usedby.ai/case-studies/atlas-travel-technology-group-front.md): **94%** trip conversion rate (Vendor case study, published 2025-03-24) - [Global](https://www.usedby.ai/case-studies/global-front.md): **1.5 hours** Average response time during business hours (Vendor case study, published 2026-01-07) - [Flex-Tec](https://www.usedby.ai/case-studies/flex-tec-front.md): **10+ hours to 2** Average response time (Vendor case study, published 2026-03-05) - [Podium Education](https://www.usedby.ai/case-studies/podium-education-front.md): **3,000** conversations resolved by Autopilot in under two (Vendor case study, published 2026-06-26) - [GP Transco](https://www.usedby.ai/case-studies/gp-transco-front.md): **80%** Share of freight that is contracted (Vendor case study, published 2026-08-11) - [Echo Global Logistics](https://www.usedby.ai/case-studies/echo-global-logistics-front.md): **1,000 hours** hours saved across Front users within 15 months of deploying Front Connectors (Vendor case study, published 2026-08-26) - [Priority1](https://www.usedby.ai/case-studies/priority1-front.md): story without a checked figure. (Vendor case study, published 2022-02-10) - [Trusted](https://www.usedby.ai/case-studies/trusted-health-front.md): story without a checked figure. (Vendor case study, published 2026-06-10) 12 of 18 stories shown. Every story: https://www.usedby.ai/case-studies ## Before you buy Read on Front’s own pages; the quote was found on the cited page. | Fact | Value | Source | Checked | |---|---|---|---| | Security | SOC 2 Type II, ISO 27001 | [front.com](https://front.com/security) | 2026-11-13 | | Data processing terms | A data processing agreement is available. | [front.com](https://front.com/security) | 2026-11-13 | | Free trial | Free trial or free plan available. | [front.com](https://front.com/pricing) | 2026-11-13 | | Integrations | Microsoft Teams, AMGiNE, Microsoft Dynamics 365, Superconductor, Gong, Shipit Software, Twitter (X), Pipedrive, HubSpot, Alloy, Linear, Luciq | [front.com](https://front.com/integrations) | 2026-11-13 | | Pricing | Starter: $25 /seat/mo; Professional: $65 /seat/mo; Enterprise: $105 /seat/mo | [front.com](https://front.com/pricing) | 2026-11-13 | ## Alternatives Tools of the same or a competing category, from another vendor, ranked by public customers (every proof level, job posts included). - [Intercom](https://www.usedby.ai/tools/intercom.md): 130 public customers, 3 shared with Front. Compare: https://www.usedby.ai/compare/front-vs-intercom.md - [Featurebase](https://www.usedby.ai/tools/featurebase.md): 75 public customers, 0 shared with Front. - [Sierra](https://www.usedby.ai/tools/sierra.md): 62 public customers, 0 shared with Front. - [Cognigy](https://www.usedby.ai/tools/cognigy.md): 55 public customers, 0 shared with Front. - [Tidio](https://www.usedby.ai/tools/tidio.md): 50 public customers, 0 shared with Front. More: https://www.usedby.ai/alternatives/front.md ## Frequently asked questions about Front ### Who uses Front? 32 companies use Front (19 confirmed, 1 declared, 12 observed), including MongoDB, Hootsuite, and Atlas Travel & Technology Group. ### What results do companies report with Front? Companies that use Front report these results in public case studies. Scratchpad: currently averages an impressive 40-minute response time (source: [front.com](), checked November 13, 2026). Branch was able to see a 482% return on investment (ROI) with Front (source: [front.com](), checked November 13, 2026). Firewize: We now fix 23 percent of our support requests without having to go on-site (source: [front.com](), checked November 13, 2026). ### How much does Front cost? Front lists these prices on its own website: Starter: $25 per seat per month; Professional: $65 per seat per month; Enterprise: $105 per seat per month. Source: [front.com](), checked November 13, 2026. ### Is Front SOC 2 and ISO 27001 certified? Front states on its own website that it holds SOC 2 Type II and ISO 27001. Source: [front.com](), checked November 13, 2026. ### Does Front offer a data processing agreement (DPA)? Yes: Front states on its own website that a data processing agreement (DPA) is available to customers. Source: [front.com](), checked November 13, 2026. ### Does Front integrate with Microsoft Teams, AMGiNE, and Microsoft Dynamics 365? Front lists 12 integrations on its own website, including Microsoft Teams, AMGiNE, Microsoft Dynamics 365, Superconductor, Gong, and Shipit Software. Source: [front.com](), checked November 13, 2026. ### Does Front have a free trial? Front states on its own website that a free trial or a free plan is available. Source: [front.com](), checked November 13, 2026. ### What are the alternatives to Front? Ranked by public customers (every proof level counts, job posts included), the top Front alternatives are Intercom (130 customers, 3 shared), Featurebase (75 customers, 0 shared), Sierra (62 customers, 0 shared), and Cognigy (55 customers, 0 shared). [See all Front alternatives](https://www.usedby.ai/alternatives/front.md). ### How does usedby know who uses Front, and how current is it? Each company here links to a public page that names it as a Front customer, and each line shows its proof level. A company that declared Front itself is marked Declared. The latest check ran on November 13, 2026. [How usedby collects and checks its data](https://www.usedby.ai/methodology.md). --- Source: https://www.usedby.ai/tools/front · How we check: https://www.usedby.ai/methodology