# Who uses Gorgias? 22 companies use Gorgias on usedby: 14 confirmed, 8 observed and 0 signals. Confirmed or observed customers include Baby Gold, bareMinerals and Cabau Lifestyle. Latest check 2026-10-08: 22 of 22 companies checked, from 16 public sources. > E-commerce helpdesk with an AI Agent that automates support and drives sales for Shopify brands. - Category: [Customer Service Automation](https://www.usedby.ai/tools/category/customer-service-automation.md) - Website: [gorgias.com](https://www.gorgias.com/) ## Customers Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote or a press release), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). The first public proof is the first public page we found, not an adoption date. | Company | Industry | Proof | First public proof | Source | |---|---|---|---|---| | [Baby Gold](https://www.usedby.ai/companies/baby-gold.md) | — | Confirmed | — | [gorgias.com](https://www.gorgias.com/customers/baby-gold), captured 2026-10-08 | | [bareMinerals](https://www.usedby.ai/companies/bareminerals.md) | — | Confirmed | — | [gorgias.com](https://www.gorgias.com/customers/bareminerals), captured 2026-10-08 | | [Cabau Lifestyle](https://www.usedby.ai/companies/cabau-lifestyle.md) | — | Confirmed | — | [gorgias.com](https://www.gorgias.com/customers/cabau-lifestyle), captured 2026-10-08 | | [Caitlyn Minimalist](https://www.usedby.ai/companies/caitlyn-minimalist.md) | — | Confirmed | — | [gorgias.com](https://www.gorgias.com/customers/caitlyn-minimalist-shopping-assistant), captured 2026-10-08 | | [Dr. Bronner's](https://www.usedby.ai/companies/dr-bronner-s.md) | — | Confirmed | — | [gorgias.com](https://www.gorgias.com/customers/dr-bronners), captured 2026-10-08 | | [Glamnetic](https://www.usedby.ai/companies/glamnetic.md) | — | Confirmed | — | [gorgias.com](https://www.gorgias.com/customers/glamnetic-support), captured 2026-10-08 | | [Orthofeet](https://www.usedby.ai/companies/orthofeet.md) | — | Confirmed | — | [gorgias.com](https://www.gorgias.com/customers/orthofeet), captured 2026-10-08 | | [Osea Malibu](https://www.usedby.ai/companies/osea-malibu.md) | — | Confirmed | — | [gorgias.com](https://www.gorgias.com/customers/osea-malibu), captured 2026-10-08 | | [Pepper](https://www.usedby.ai/companies/pepper.md) | — | Confirmed | — | [gorgias.com](https://www.gorgias.com/customers/pepper), captured 2026-10-08 | | [Psycho Bunny](https://www.usedby.ai/companies/psycho-bunny.md) | — | Confirmed | — | [gorgias.com](https://www.gorgias.com/customers/psycho-bunny-cost-savings), captured 2026-10-08 | | [Suitshop](https://www.usedby.ai/companies/suitshop.md) | — | Confirmed | — | [gorgias.com](https://www.gorgias.com/customers/suitshop-retail), captured 2026-10-08 | | [Timbuk2](https://www.usedby.ai/companies/timbuk2.md) | — | Confirmed | — | [gorgias.com](https://www.gorgias.com/customers/timbuk2), captured 2026-10-08 | | [Tommy John](https://www.usedby.ai/companies/tommy-john.md) | — | Confirmed | — | [gorgias.com](https://www.gorgias.com/customers/tommy-john), captured 2026-10-08 | | [UKLASH](https://www.usedby.ai/companies/uklash.md) | — | Confirmed | — | [gorgias.com](https://www.gorgias.com/customers), captured 2026-10-08 | | [Arcteryx](https://www.usedby.ai/companies/arcteryx.md) | — | Observed | — | [gorgias.com](https://www.gorgias.com/), captured 2026-10-08 | | [Billabong](https://www.usedby.ai/companies/billabong.md) | — | Observed | — | [gorgias.com](https://www.gorgias.com/), captured 2026-10-08 | | [Delta Galil](https://www.usedby.ai/companies/delta-galil.md) | — | Observed | — | [gorgias.com](https://www.gorgias.com/customers/tommy-john), captured 2026-10-08 | | [Quiksilver](https://www.usedby.ai/companies/quiksilver.md) | — | Observed | — | [gorgias.com](https://www.gorgias.com/), captured 2026-10-08 | | [Reebok](https://www.usedby.ai/companies/reebok.md) | — | Observed | — | [gorgias.com](https://www.gorgias.com/), captured 2026-10-08 | | [SimpleHuman](https://www.usedby.ai/companies/simplehuman.md) | — | Observed | — | [gorgias.com](https://www.gorgias.com/pricing), captured 2026-10-08 | | [Steve Madden](https://www.usedby.ai/companies/steve-madden.md) | — | Observed | — | [gorgias.com](https://www.gorgias.com/pricing), captured 2026-10-08 | | [Tushy](https://www.usedby.ai/companies/tushy.md) | — | Observed | — | [gorgias.com](https://www.gorgias.com/pricing), captured 2026-10-08 | ## Published results Reviewed stories only. A figure is the vendor’s or the customer’s claim, quoted with its label; usedby did not measure it. - [Pepper](https://www.usedby.ai/case-studies/pepper-gorgias.md): **54%** average automation rate (Vendor case study, published 2025-03-05) - [Caitlyn Minimalist](https://www.usedby.ai/case-studies/caitlyn-minimalist-gorgias.md): **11.3%** uplift in average order value from Shopping (Vendor case study, published 2025-07-14) - [Cabau Lifestyle](https://www.usedby.ai/case-studies/cabau-lifestyle-gorgias.md): **600%** increase in bundle sales (Vendor case study, published 2026-02-24) - [Dr. Bronner's](https://www.usedby.ai/case-studies/dr-bronner-s-gorgias.md): **$100,000** saved per year by switching from Salesforce to Gorgias (Vendor case study, published 2024-10-08) - [Glamnetic](https://www.usedby.ai/case-studies/glamnetic-gorgias.md): **2.2x** more shipping addresses edited in time by AI Agent (Vendor case study, published 2024-12-16) - [Baby Gold](https://www.usedby.ai/case-studies/baby-gold-gorgias.md): **20%** email automation rate (Vendor case study, published 2024-06-27) - [Psycho Bunny](https://www.usedby.ai/case-studies/psycho-bunny-gorgias.md): **10%** reduction in total cost of ownership of the support function year over year (Vendor case study, published 2025-04-14) - [Timbuk2](https://www.usedby.ai/case-studies/timbuk2-gorgias.md): **96%** faster response time (from two business days to two hours) (Vendor case study, published 2022-09-15) - [bareMinerals](https://www.usedby.ai/case-studies/bareminerals-gorgias.md): **5.5%** uplift in average order value (Vendor case study, published 2025-07-04) - [Osea Malibu](https://www.usedby.ai/case-studies/osea-malibu-gorgias.md): **75%** reduction in QA time (Vendor case study, published 2025-01-31) - [Orthofeet](https://www.usedby.ai/case-studies/orthofeet-gorgias.md): **56%** tickets automated in under two months (Vendor case study, published 2025-08-07) - [Suitshop](https://www.usedby.ai/case-studies/suitshop-gorgias.md): story without a checked figure. (Vendor case study, published 2025-07-24) ## Before you buy Read on Gorgias’s own pages; the quote was found on the cited page. | Fact | Value | Source | Checked | |---|---|---|---| | Security | SOC 2 Type II, HIPAA | [trust.gorgias.com](https://trust.gorgias.com/) | 2026-10-08 | | Data processing terms | A data processing agreement is available. | [trust.gorgias.com](https://trust.gorgias.com/) | 2026-10-08 | | Integrations | Attentive, Loop Returns, Facebook, Aircall, Postscript, Recharge, ShipMonk, Redo, AfterShip Tracking, TikTok Shop, Smile, Sendcloud | [gorgias.com](https://www.gorgias.com/apps) | 2026-10-08 | ## Alternatives - [Cognigy](https://www.usedby.ai/tools/cognigy.md): 58 public customers. Compare: https://www.usedby.ai/compare/cognigy-vs-gorgias.md - [Intercom](https://www.usedby.ai/tools/intercom.md): 114 public customers. Compare: https://www.usedby.ai/compare/gorgias-vs-intercom.md - [Sierra](https://www.usedby.ai/tools/sierra.md): 50 public customers. Compare: https://www.usedby.ai/compare/gorgias-vs-sierra.md - [Sanas](https://www.usedby.ai/tools/sanas.md): 48 public customers. Compare: https://www.usedby.ai/compare/gorgias-vs-sanas.md - [Talkdesk](https://www.usedby.ai/tools/talkdesk.md): 47 public customers. Compare: https://www.usedby.ai/compare/gorgias-vs-talkdesk.md More: https://www.usedby.ai/alternatives/gorgias.md --- Source: https://www.usedby.ai/tools/gorgias · How we check: https://www.usedby.ai/methodology