# Who uses Hiver? 19 companies use Hiver on usedby: 13 confirmed, 6 observed and 0 signals. 11% of them are in HR & Recruiting. Confirmed or observed customers include Epic games, NYU and Flexport. Latest check 2026-10-03: 15 of 19 companies checked, from 10 public sources. > Omnichannel customer service platform with shared inboxes, ticketing and AI agents - Category: [Customer Service Automation](https://www.usedby.ai/tools/category/customer-service-automation.md) - Website: [hiverhq.com](https://hiverhq.com) ## Customers Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote or a press release), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). The first public proof is the first public page we found, not an adoption date. | Company | Industry | Proof | First public proof | Source | |---|---|---|---|---| | [Epic games](https://www.usedby.ai/companies/epic-games.md) | Gaming & Esports | Observed | — | [hiverhq.com](https://hiverhq.com/customers) | | [NYU](https://www.usedby.ai/companies/nyu.md) | Schools & Universities | Observed | — | [hiverhq.com](https://hiverhq.com/customers) | | [Flexport](https://www.usedby.ai/companies/flexport.md) | Logistics & Supply Chain | Confirmed | — | [hiverhq.com](https://hiverhq.com/customers/flexport), captured 2026-10-03 | | [Zendesk](https://www.usedby.ai/companies/zendesk.md) | Sales Tech & CRM | Confirmed | — | [hiverhq.com](https://hiverhq.com/customers), captured 2026-10-03 | | [Gusto](https://www.usedby.ai/companies/gusto.md) | HR & Recruiting | Observed | — | [hiverhq.com](https://hiverhq.com/), captured 2026-10-03 | | [Upwork](https://www.usedby.ai/companies/upwork.md) | HR & Recruiting | Observed | — | [hiverhq.com](https://hiverhq.com/), captured 2026-10-03 | | [Ping Identity](https://www.usedby.ai/companies/ping-identity.md) | Cybersecurity | Confirmed | — | [hiverhq.com](https://hiverhq.com/customers/ping-identity), captured 2026-10-03 | | [Amplitude](https://www.usedby.ai/companies/amplitude.md) | Data & Analytics | Observed | — | [hiverhq.com](https://hiverhq.com/customers) | | [Veolia Energy](https://www.usedby.ai/companies/veolia-energy.md) | Energy, Utilities & Cleantech | Observed | — | [hiverhq.com](https://hiverhq.com/customers) | | [Bynder](https://www.usedby.ai/companies/bynder.md) | Marketing Tech | Confirmed | — | [hiverhq.com](https://hiverhq.com/customers/flexport), captured 2026-10-03 | | [Cohere Health](https://www.usedby.ai/companies/cohere-health.md) | HealthTech & Digital Health | Confirmed | — | [hiverhq.com](https://hiverhq.com/), captured 2026-10-03 | | [Conservice](https://www.usedby.ai/companies/conservice.md) | — | Confirmed | — | [hiverhq.com](https://hiverhq.com/customers/conservice), captured 2026-10-03 | | [Continental Stock Transfer & Trust](https://www.usedby.ai/companies/continental-stock-transfer-trust.md) | Finance | Confirmed | — | [hiverhq.com](https://hiverhq.com/), captured 2026-10-03 | | [Egnyte](https://www.usedby.ai/companies/egnyte.md) | — | Confirmed | — | [hiverhq.com](https://hiverhq.com/customers/egnyte), captured 2026-10-03 | | [Oakland Public Education Fund](https://www.usedby.ai/companies/oakland-public-education-fund.md) | — | Confirmed | — | [hiverhq.com](https://hiverhq.com/customers/oakland-public-education-fund), captured 2026-10-03 | | [Optica](https://www.usedby.ai/companies/optica.md) | — | Confirmed | — | [hiverhq.com](https://hiverhq.com/customers/flexport), captured 2026-10-03 | | [Pattern Life](https://www.usedby.ai/companies/pattern-life.md) | — | Confirmed | — | [hiverhq.com](https://hiverhq.com/customers/pattern-life), captured 2026-10-03 | | [Travelist](https://www.usedby.ai/companies/travelist.md) | — | Confirmed | — | [hiverhq.com](https://hiverhq.com/customers/travelist), captured 2026-10-03 | | [Arrive Logistics](https://www.usedby.ai/companies/arrive-logistics.md) | Logistics & Supply Chain | Confirmed | — | [hiverhq.com](https://hiverhq.com/customers/arrive-logistics), captured 2026-10-03 | ## Published results Reviewed stories only. A figure is the vendor’s or the customer’s claim, quoted with its label; usedby did not measure it. - [Oakland Public Education Fund](https://www.usedby.ai/case-studies/oakland-public-education-fund-hiver.md): **72%** improvement in first-response time (Vendor case study, captured by usedby 2026-10-03) - [Travelist](https://www.usedby.ai/case-studies/travelist-hiver.md): **160+ hours** hours saved per month across teams (Vendor case study, captured by usedby 2026-10-03) - [Conservice](https://www.usedby.ai/case-studies/conservice-hiver.md): **265 hours** time saved every month through Automation, Notes (Vendor case study, captured by usedby 2026-10-03) - [Ping Identity](https://www.usedby.ai/case-studies/ping-identity-hiver.md): **65%** faster issue resolution (Vendor case study, captured by usedby 2026-10-03) - [Egnyte](https://www.usedby.ai/case-studies/egnyte-hiver.md): **40%** average improvement in response time (Vendor case study, captured by usedby 2026-10-03) ## Before you buy Read on Hiver’s own pages; the quote was found on the cited page. | Fact | Value | Source | Checked | |---|---|---|---| | Free trial | Free trial or free plan available. | [hiverhq.com](https://hiverhq.com/pricing/hiver-omni) | 2026-10-07 | | Integrations | Salesforce, Hubspot, Pipedrive, Zoho CRM, Shopify, Woocommerce, Jira, Asana, Clickup, Monday.com, Linear, Slack | [hiverhq.com](https://hiverhq.com/integrations/app-library) | 2026-10-07 | ## Alternatives - [Intercom](https://www.usedby.ai/tools/intercom.md): 112 public customers. Compare: https://www.usedby.ai/compare/hiver-vs-intercom.md - [Talkdesk](https://www.usedby.ai/tools/talkdesk.md): 47 public customers. Compare: https://www.usedby.ai/compare/hiver-vs-talkdesk.md - [Cognigy](https://www.usedby.ai/tools/cognigy.md): 57 public customers. Compare: https://www.usedby.ai/compare/cognigy-vs-hiver.md - [Sierra](https://www.usedby.ai/tools/sierra.md): 50 public customers. Compare: https://www.usedby.ai/compare/hiver-vs-sierra.md - [Sanas](https://www.usedby.ai/tools/sanas.md): 48 public customers. Compare: https://www.usedby.ai/compare/hiver-vs-sanas.md More: https://www.usedby.ai/alternatives/hiver.md --- Source: https://www.usedby.ai/tools/hiver · How we check: https://www.usedby.ai/methodology